BSOD at random time and situation.

M

Mj Carpio

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Need help getting BSOD at random time and situation. See attachments for details.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64-bit
CPU
p7-1132
Motherboard
AMD A6-3600 APU with Radeon(tm) HD Graphics (4 CPUs),~2.1GHz
Memory
10240MB RAM
Graphics Card(s)
ASUS R7 260X Series
Hard Drives
OS (C:)
Antivirus
Windows Essential

Hello MJ and welcome now the latest dump (of so many??) is showing agraphics issue and I would suggest you uninstall the Catalyst Control Centrefor starters and only have the display driver on board -
https://www.asus.com/Graphics-Cards/R7260XDC2OC2GD5/HelpDesk_Download/

Code: 
*******************************************************************************
*                                                                            *
*                       BugcheckAnalysis                                   *
*                                                                            *
*******************************************************************************[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880110c72ec, Address of the instruction which caused the bugcheck
Arg3: fffff88008a9da90, Address of the context record for the exception thatcaused the bugcheck
Arg4: 0000000000000000, zero.[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]Debugging Details:
------------------[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]

[FONT=Times New Roman][SIZE=3][COLOR=#000000]EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referencedmemory at 0x%08lx. The memory could not be %s.[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]FAULTING_IP: 
atikmdag+b12ec
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]CONTEXT:  fffff88008a9da90 -- (.cxr 0xfffff88008a9da90;r)
rax=fffff88011242620 rbx=0000000000000000 rcx=fffffa8009ec0028
rdx=0000000000000000 rsi=fffff88008a9ea8c rdi=fffff88011241ff0
rip=fffff880110c72ec rsp=fffff88008a9e470 rbp=fffff88008a9e5a1
 r8=0000000067db4b6b  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8009d3f040 r13=0000000000000051
r14=0000000000000000 r15=fffffa80091148c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b            efl=00010282
atikmdag+0xb12ec:
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff88011242620 rbx=0000000000000000 rcx=fffffa8009ec0028
rdx=0000000000000000 rsi=fffff88008a9ea8c rdi=fffff88011241ff0
rip=fffff880110c72ec rsp=fffff88008a9e470 rbp=fffff88008a9e5a1
 r8=0000000067db4b6b  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8009d3f040 r13=0000000000000051
r14=0000000000000000 r15=fffffa80091148c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053 gs=002b            efl=00010282
atikmdag+0xb12ec:
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx]ds:002b:00000000`00000000=????????????????
Resetting default scope[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]CUSTOMER_CRASH_COUNT:  1[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]DEFAULT_BUCKET_ID:  [/COLOR][COLOR=red]WIN7_DRIVER_FAULT[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]BUGCHECK_STR:  0x3B[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]PROCESS_NAME:  chrome.exe[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]CURRENT_IRQL:  0[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]LAST_CONTROL_TRANSFER:  from 00000000079f0000 to fffff880110c72ec[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]STACK_TEXT:  
fffff880`08a9e470 00000000`079f0000 : 00000000`0000001a fffff8a0`14f9427000000000`00000300 fffffa80`091148c0 : atikmdag+0xb12ec
fffff880`08a9e478 00000000`0000001a : fffff8a0`14f94270 00000000`00000300fffffa80`091148c0 00000000`00000000 : 0x79f0000
fffff880`08a9e480 fffff8a0`14f94270 : 00000000`00000300 fffffa80`091148c000000000`00000000 00000000`00000001 : 0x1a
fffff880`08a9e488 00000000`00000300 : fffffa80`091148c0 00000000`0000000000000000`00000001 fffff880`1102f05d : 0xfffff8a0`14f94270
fffff880`08a9e490 fffffa80`091148c0 : 00000000`00000000 00000000`00000001fffff880`1102f05d 00000000`00000000 : 0x300
fffff880`08a9e498 00000000`00000000 : 00000000`00000001 fffff880`1102f05d00000000`00000000 fffff880`08a9e5a1 : 0xfffffa80`091148c0[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]

[FONT=Times New Roman][SIZE=3][COLOR=#000000]FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`110c72ec 488b02         mov     rax,qword ptr [rdx][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]SYMBOL_STACK_INDEX:  0[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]SYMBOL_NAME:  atikmdag+b12ec[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]FOLLOWUP_NAME:  MachineOwner[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]MODULE_NAME: atikmdag[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]IMAGE_NAME:  [/COLOR][COLOR=red]atikmdag.sys[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]STACK_COMMAND:  .cxr 0xfffff88008a9da90 ; kb[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]FAILURE_BUCKET_ID:  [/COLOR][COLOR=red]X64_0x3B_atikmdag+b12ec[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]BUCKET_ID:  X64_0x3B_atikmdag+b12ec[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]ANALYSIS_SOURCE:  KM[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}[/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3][COLOR=#000000]Followup: MachineOwner
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thank you and will try this.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64-bit
CPU
p7-1132
Motherboard
AMD A6-3600 APU with Radeon(tm) HD Graphics (4 CPUs),~2.1GHz
Memory
10240MB RAM
Graphics Card(s)
ASUS R7 260X Series
Hard Drives
OS (C:)
Antivirus
Windows Essential
Still getting BSOD
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Home Premium 64-bit
CPU
p7-1132
Motherboard
AMD A6-3600 APU with Radeon(tm) HD Graphics (4 CPUs),~2.1GHz
Memory
10240MB RAM
Graphics Card(s)
ASUS R7 260X Series
Hard Drives
OS (C:)
Antivirus
Windows Essential
Mate still the same in the dump so I suggest you re install the driver for that card again
https://www.asus.com/Graphics-Cards/R7260XDC2OC2GD5/HelpDesk_Download/

Now before doing that just check the version of your BIOS and run these in safe mode

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2

do a driver verifier check https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448(v=vs.85).aspx

if no go then do a sweep with these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(with ADW ifyou are running Kaspersky it will throw it up as malware just overrideKaspersky by ignoring it or disabling it for the duration of the scan)

If we are not getting anywhere with these then we might have to do a memtest

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880110c32ec, Address of the instruction which caused the bugcheck
Arg3: fffff88008ee6a90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
atikmdag+b12ec
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx]
CONTEXT:  fffff88008ee6a90 -- (.cxr 0xfffff88008ee6a90;r)
rax=fffff8801123e620 rbx=0000000000000000 rcx=fffffa8009eaf028
rdx=0000000000000000 rsi=fffff88008ee7a8c rdi=fffff8801123dff0
rip=fffff880110c32ec rsp=fffff88008ee7470 rbp=fffff88008ee75a1
 r8=00000000da84bdea  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800930b040 r13=0000000000000051
r14=0000000000000000 r15=fffffa8009694c40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xb12ec:
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8801123e620 rbx=0000000000000000 rcx=fffffa8009eaf028
rdx=0000000000000000 rsi=fffff88008ee7a8c rdi=fffff8801123dff0
rip=fffff880110c32ec rsp=fffff88008ee7470 rbp=fffff88008ee75a1
 r8=00000000da84bdea  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800930b040 r13=0000000000000051
r14=0000000000000000 r15=fffffa8009694c40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0xb12ec:
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  [COLOR=red]WIN7_DRIVER_FAULT[/COLOR]
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffffa8009ec4000 to fffff880110c32ec
STACK_TEXT:  
fffff880`08ee7470 fffffa80`09ec4000 : 00000000`0000726a fffffa80`09ec4000 fffff880`11039736 fffffa80`09694c40 : atikmdag+0xb12ec
fffff880`08ee7478 00000000`0000726a : fffffa80`09ec4000 fffff880`11039736 fffffa80`09694c40 00000000`00000000 : 0xfffffa80`09ec4000
fffff880`08ee7480 fffffa80`09ec4000 : fffff880`11039736 fffffa80`09694c40 00000000`00000000 00000000`00000001 : 0x726a
fffff880`08ee7488 fffff880`11039736 : fffffa80`09694c40 00000000`00000000 00000000`00000001 fffff880`1102b05d : 0xfffffa80`09ec4000
fffff880`08ee7490 fffffa80`09694c40 : 00000000`00000000 00000000`00000001 fffff880`1102b05d 00000000`00000000 : atikmdag+0x27736
fffff880`08ee7498 00000000`00000000 : 00000000`00000001 fffff880`1102b05d 00000000`00000000 fffff880`08ee75a1 : 0xfffffa80`09694c40

FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`110c32ec 488b02          mov     rax,qword ptr [rdx]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  atikmdag+b12ec
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  [COLOR=red]atikmdag.sys[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe
STACK_COMMAND:  .cxr 0xfffff88008ee6a90 ; kb
FAILURE_BUCKET_ID:  [COLOR=red]X64_0x3B_atikmdag+b12ec[/COLOR]
BUCKET_ID:  X64_0x3B_atikmdag+b12ec
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
Followup: MachineOwner
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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