BSOD at random times, error 0x0000004e

[Dave76]

When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Blue Screen of Death (BSOD) Posting Instructions


I'll take a look at the crash dmp's, the other files will be very helpful.

 

[kai246]

Hi Dave, apologies, I have now updated with all of the required documents.

Oh btw since my last post, my computer has not blue screened at all, which is weird as Ive not done anything to it since those last 3 blue screens.

EDIT: Blue screened today, I have included the dump with the rest

 

[Dave76]

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

 

[kai246]

Downloaded and taken/uploaded the screenshots

 

[Dave76]

There is no info on the RAM in the above CPUZ snips.
What is the brand and part number of your RAM?
If I can get some info on the RAM we can try adjusting some settings.

Did you ever have McAfee AV installed?
I'm seeing some indication that McAfee drivers are causing problems.
Just to be sure: Download and run the McAfee Consumer Product Removal tool

Have noticed any issues with MSE?

 

[kai246]

I must apologise,I forgot to mention that I recently installed McAfee as my primary anti virus scanner, I have uninstalled Microsoft security essentials though.

Information about my ram is below:

Brand: PKR Technology
Model Number: 8GBD31333
Capacity: 8GB (2x4GB)
Type: DDR3 1333 PC3 10600
Frequency: 1333MHz
Voltage: 1.5
Latency: CL7 / CL9
Module Config: 16x256MB (Low Density)
DIMM Size: 240 Pins Desktop RAM
Compatibility: Intel Core i3, Core i5, Core i7, Sockek 775, AMD Socket AM2+, AM3, Any DDR3 Based System

 

[Dave76]

Any reason for changing the AVs?

For testing purposes can you remove McAfee and re-install MSE?

We have seen McAfee cause issues with Win7.

 

[kai246]

Well I managed to snag a free full year of Mcafee so this was the main reason, I guess for testing purposes I could go back to my old setup

 

[Dave76]

Post the complete crash dump files if you get another crash.

 

[kai246]

Hey, sorry for the late reply, my internet went down for a while and I needed to download the security essentials installer again. Anyway its back on now and I am currently installing it again. I will get back with any information if it is fixed or not.

 

[Dave76]

Have you been having any more crashes?

If you have post the full report: Blue Screen of Death (BSOD) Posting Instructions

 

[kai246]

My computer did crash before changing av, I have uploaded the necessary files. Also after uninstalling McAfee and going back to Security Essentials, it blue screened again.

 

[Dave76]

Did you update all the drivers from your motherboard site?

Did you uninstall all of the MSI utilities?
These are known to cause corruption and crashes.

Are these BIOS voltage settings still correct?
CPU Core Voltage is 1.0160v
DRAM voltage is 1.5000v
Post the CPU IO Voltage, this is the IMC (Integrated Memory Controller), need this to make some adjustments.

Your last crashes:

STOP 0x0000004E: PFN_LIST_CORRUPT
Usual causes:  Device driver, ?memory
Probably caused by : [COLOR="red"]memory_corruption[/COLOR] ( nt!MiBadShareCount+4c )
PROCESS_NAME:  Borderlands 2 
IMAGE_NAME:  [COLOR="red"]memory_corruption[/COLOR]
-----------------------------------------------------------------------------
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes:  Device driver, memory, kernel
Probably caused by : [COLOR="Red"]hardware_ram[/COLOR] ( ZEROED_PAGE_CORRUPTED )
IMAGE_NAME:  hardware_ram
FAILURE_BUCKET_ID:  X64_0x1a_8887_ZEROED_PAGE_CORRUPTED

Both of these crashes are indicating RAM problems.
Your RAM is a non-major brand, it does not have XMP setting which may mean it is not designed for Intel systems. The lack of information listed by CPUZ indicates non-standard practices.
The two RAM cards are giving different CPUZ SPD tab information, the JEDEC timings. This indicates the two cards aren't the same and may be causing compatibility issues.

Adjusting some of the settings may help with stability, with more information I can suggest setting changes.

Are your RAM cards in slots #2 & #4 on the motherboard?

Post the voltages requested above and the RAM slot configuration and we can continue.

 

[kai246]

Yep, I have uninstalled all of the utilities from MSI, I actually had something called supercharger installed which I forgot to uninstall. However I do have something called ClickBios installed which I have been using as when trying to get into the bios normally, everything is off the screen and unable to get to any of the options as I cannot make my way around this screen. Also I have updated all of the drivers, however there is a realtek audio driver that will not install.

These are all from ClickBios:
The CPU Core voltage is 1.0160V
DRAM Voltage is 1.5000V
The CPU I/O Voltage is 1.048V
Also Yes the Ram sticks are in slot #2 and #4

 

[Dave76]

Can you access your BIOS at bootup?
Press DEL repeatedly when you see the option in the boot screen.
If you can get access to your BIOS this way then uninstall the ClickBios app for testing.
Since it's not working correctly it may be causing issues.


Change the DRAM voltage to 1.550V
Change the CPU I/O Voltage to 1.120V

To test the CPU and some of the RAM run OCCT.
OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

 

[kai246]

I cant actually explain whats wrong upon entering the bios, except that I am unable to make my way around it due to most of it being off the screen or being very glitchy. Ive taken a few snaps of it to show what I mean.

As you can see from my badly taken photos, the right side of the screen is cut off and I cannot see anything on that. Also in the third picture the overlapping "System Date"and "System time" just keeps flashing on and off screen quickly.

Having said all that should I still uninstall Clickbios or should I change the voltages through there.

 

[Dave76]

Did you enter the BIOS from the boot screen by pressing the DELETE key?
Are the attached pictures from ClickBIOS or from entering the BIOS at boot?
If they are from ClickBIOS, don't do anything from there.

If not, then try to get into the BIOS from the boot screen.

 

[kai246]

Yes, these pictures are from entering the bios through pressing delete at boot screen, however everything looks alright when I do enter through clickbios from the desktop

 

[Dave76]

Looks like the BIOS is corrupt, this can cause a lot of issues.

Re-install your BIOS.
Use V1.2 again.
How to flash the BIOS
Use the first method.

 

[kai246]

In the link provided, it says I have to type in to the dos command "afude23B e7752ims.220", although I noticed that e7752ims.220 was their bios version. Mine is different (e7798ims ver 1.2), should i enter this instead? Also I'm not sure where the".220" came from, should I enter this in as well?

Also a weird thing happened when trying to enter the bios again, I turned the computer on without the hdmi cable fitted in and entered the bios, then when I put the hdmi wire into the computer everything looked normal and as it should be, I could see all the options and it was not glitchy at all. Ive not managed to get that to happen again and its gone back to the glitchy mess it was before.