BSOD at random times - error 0x00000116

[txgw]

Hello,

I'm running Windows 7 Home Premium 64-bit on an HP desktop purchased in January 2010 from a retail store. The OS came pre-installed on the machine and I have never re-installed it.

I had been getting a BSOD maybe once a month for about a year. Now I've been getting a BSOD maybe once a week. They occur at random times, so I can't point to one activity that is causing them.

Blue Screen View says the most recent 0x00000116 error was caused by dxgkrnl.sys. I recently updated the driver for my ATI Radeon HD 4600 Series card. It seems like every time I've had a BSOD, it's had something to do with my graphics card, but I'm not tech savvy enough to be able figure out if that's the case.

I should point out that I just updated DirectX 9.0 and ran the OCCT GPU stress test and got no errors. I also ran the Memtest86 overnight for seven passes and got no errors.

I think I've attached the necessary zip file, but please let me know if I missed something.

Thanks in advance for any help.

 

[writhziden]

You are getting a TDR Error blue screen crash.

• 
  

  These are all stop 0x116 VIDEO_TDR_FAILURE conditions.
  
  It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.
  
  Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
  
  If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.

  
  The above quote was taken from http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

You should also make sure AMD Vision Engine Control Center is not overclocking your graphics card without your knowledge.

 

[txgw]

Thank you for the quick reply. I'll follow those steps and hope that fixes the problem.

 

[writhziden]

You're welcome. Let us know if you need further help. Otherwise, post back in a few days how the system is responding.