BSOD At random times, mostly when playing games, ATIKMDAG.sys

[PubeEssence]

Hi everyone,

I've posted on this fourms about a year ago since it happened once before and somehow fixed it. I have recently upgraded my GPU from a R9 270x to a R9 580 (around 2 months ago). I made sure to remove all GPU drivers before installing my new GPU and installed all the new drivers afterward.

My computer has always BSOD'd occasionally, sometimes it happens a lot but for a period of around 7 months I did not encounter any. Over the past few days however, I've been constantly having blue screens, mostly while in game but sometimes even when doing other things. I have no idea whats wrong and think I might need to clean install windows. Any suggestions would be much appreciated.

 

[ICIT2LOL]

Hello and welcome PE mate there is a dump in the second load of files that indicate there is something wrong with the Logitec camera and I am assuming you have one

[COLOR=red]BugCheck 1E[/COLOR], {ffffffffc000001d, fffff88004a1dbd2, 0, 200}
*** WARNING: Unable to verify timestamp for [COLOR=red]lvrs64.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=red]lvrs64.sys[/COLOR]
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

The bugcheck 1E I am not sure what that is relating to but suspect the memory but first I would update the driver for that camera

 

[PubeEssence]

Thanks for the response, I have installed the newest driver for my Logitech webcam. Can't believe that was making my computer BSOD. Will keep you posted if I get more blue screens

 

[ICIT2LOL]

Well it is showing up as a fault in it's system if you like you can check it yourself by going here and looking for the .sys I put in red. http://www.carrona.org/dvrref.php#L look down the L listings sna dyou will find that reference to it .

 

[PubeEssence]

Quick question, is there a reason why my bluescreen view is not showing up any of my recent BSODs?

 

[ICIT2LOL]

I am not sure what you mean because there was only three to look at. No it could be that you have used a cleaner like CCleaner or use disk cleanup to tidy up the machine and it has got rid a of a lot of them.

Try resending them and lets see if there maybe has been a glitch.

 

[PubeEssence]

Windows started creating minidumps here and I received the atikmdag.sys one that I always get. Here it is.

 

[ICIT2LOL]

Ok George my friend now this is a common dump error and the usual fix isto uninstall the Catalytic Control Centre and run the GPU on it'sdriver alone .

BugCheck 3B, {c0000005, fffff8800f22cbc9, fffff880038f4780,0}

*** WARNING: Unable to verify timestamp for [COLOR=#ff0000]atikmdag.sys[/COLOR]
***ERROR: [COLOR=#ff0000]Module load completed but symbols couldnot be loaded for atikmdag.sys[/COLOR]
***** Kernel symbols areWRONG. Please fix symbols to do analysis.

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

I would be tempted myself others may not agree to run these too after the fix is tried.

[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html[/FONT]

[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f switch and if this does not makeany improvement then just run this switch instead /r in the commandline as per Option2 [/FONT]

[FONT=Arial, sans-serif]Runthese in safe mode and the sfc often best run for two to three runs –you can leave out the /r switch in ckdsk if you feel it not necessary[/FONT]

 

[PubeEssence]

I dont think I have Catalytic Control Center anymore, it upgraded to AMD Software, should I remove that instead?

 

[ICIT2LOL]

Hmm just where did you look for the CCC and if it isn't in the Control Panel might be worth a look in the registry see my pic

Now BEFORE you do anything with this please do this

[FONT=Arial, sans-serif]Registry - Backup and Restore[/FONT]

 

[PubeEssence]

I looked in control panel and my C drive. How do I look for it in the registry? I have never done that sort of thing before and dont want to mess it up

 

[ICIT2LOL]

I looked in control panel and my C drive. How do I look for it in the registry? I have never done that sort of thing before and dont want to mess it up

Ok do this FIRST Registry - Backup and Restore make sure you let it download the current registry.

Then
Start> type regedit (as in the beginning of the tutorial)
For safety sake just Open it (this will not let you change it that needs admin control)
When it is open go to the HKEY's - LOCAL_MACHINE and CURRENT_USER
Open them up by clicking on the blank arrows and they will open the listings downwards and show as black triangles do the same for Software and look to see if what you are looking for is listed.

Now if you finds what you want to get rid of then you must start all over again and right click and choose Run as admin and when you find the stuff you want to clear right click on the first entry and hit Delete.

Now if you should happen to hit the wrong key button whatever you still have the saved registry back up you van merge back in so it is important to Export the registry FIRST UP

If you want further guidance just post back a shot of what you find in the Software listing/s - it could be in both possibly and we can let you know what to do

See my pic of what you will find. But once more make sure you back up the registry as per tutorial

 

[PubeEssence]

Tyvm for the reply, so I used option 2 in this link to create a backup System Restore Point - Create - Windows 7 Help Forums.

Also, I took screenshots of what I found in regedit, I will post them here

 

[PubeEssence]

Got another blue screen while streaming on twitch and playing osu!

 

[ICIT2LOL]

Ok George now mate please do that back up of the registryas per the link I gave you a restore point is ok but to be absolutelysafe you need to do what I linked if you don't you may lose the registry settings and I cannot advise you any more than that because should you delete the wrong entry then it means a clean install and I ma sure you do not want that.

Now the new BSOD is showing thisdump

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memorywas referenced.  This cannot be protected by try-except,
itmust be protected by a Probe.  [COLOR=#ff0000]Typicallythe address is just plain bad or it
is pointing at freedmemory.[/COLOR]
Arguments:
[COLOR=#ff0000]Arg1:000001706f048938, memory referenced.
Arg2: 0000000000000000,value 0 = read operation, 1 = write operation.[/COLOR]
Arg3:000007fecc013f38, If non-zero, the instruction address whichreferenced the bad memory
 address.
Arg4:0000000000000008, (reserved)

Now I think you should now do this

MEMTEST

Now to make absolutely we are on the same page the memtest linkedhere is the only　onewe recommend

andit MUST be run for at least 8 passes oryou may as well not bother. It is rather lengthy and best left for adowntime for that machine - overnight is good. Having said that youcan stop the test if errors show up while you are around and then itis a matter of tracking down the bad stick of RAM.　RAM - Test with Memtest86+[/U][/SIZE][/COLOR][/URL]

(This is pretyped to save time)



See the pic because it still has CCC there and I do see a lot of Apple stuff in the reg and I know quite a few of my friends and ex workmates that come to get the machine sorted and the Apple stuff can and does make it difficult and as you might have gathered I am not a fan of anything Apple but it is your choice.
Also pleas e remember 8 passes with the memtest .

 

[PubeEssence]

Okay I made two backups of the reg, one of HKEYCURRENTUSER and one of HKEYLOCALMACHINE (included in picture). Should I do the mem tests first or delete the ATI Catalyst installer and the apple things in the reg?

 

[ICIT2LOL]

Yep that's ok George now in the tutorial it describes back up the registry by clicking on File and the clicking Export that will backup the entire registry which is what you need to do . What you have done is ok but it is preferable to do the whole thing.
So type in the regedit then right click go to run as admin then File then Export don't open anything up and save it to wherever you want I usually put mine in a dedicated folder in Docs or the desktop see pics

Now do that and then do the memtest first please

 

[PubeEssence]

Hey man, ive been really busy with school these few days, will post after I have done memtests. Just dont have that much time atm.

 

[ICIT2LOL]

No worries mate your schooling is far more important unless you need the machine for your studies -, Take it from an old fellow who never did much at school and regretted it everyday since these believe or not are the best days of your life so make good use of them.

Oh I did eventually wake up to myself in my early 20's and after much harder work got my certificate now I think they call them degrees (of what I don't know LOL!!) and spent the next 46 years working a full time RN.

I just ran a memtest on my man laptop the other day which was a nightmare to get going so if you have any problems please post back.