Solved BSOD at random times on an IDLE Windows 7 home premium 64bit

[jtow]

My new laptop seems to be plagued with a BSOD problem. I tried to analyze the minidump and it talks about the

Probably caused by : atikmpag.sys

which seems to be a common issue


I have an AMD Raedon HD 7340 video card (display adapter in control panel shows this).
I have tried to update the drivers but windows update says they are at the latest version.

I am uploading my SF file as per instructions. This machine is a laptop (HP 2000 Notebook) and it is only 2 months old.

I noticed in other threads here that there is an issue with a file if it's from 2005 (ASACPI.sys from http://www.sevenforums.com/crashes-debugging/120166-bsod-atikmpag-sys.html) but that file does not exist on my system.

 

[jtow]

I should point out that I have let Windows Update do all it's updates .. the system recovery is on a USB stick so if I have to go back to factory I can but I hope there's another solution. I did get an email from HP about the issue but I don't seem to have saved it. If all I have to do is download the drivers, great, I can do that for sure but I'd rather have someone who's seen this before give me some guidance so I don't waste my time and yours.

Thanks

 

[koolkat77]

Welcome

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800954a4e0, fffff880041169e0, 0, d}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79e0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800954a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880041169e0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+79e0
fffff880`041169e0 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`021069c8 fffff880`03aae004 : 00000000`00000116 fffffa80`0954a4e0 fffff880`041169e0 00000000`00000000 : nt!KeBugCheckEx
fffff880`021069d0 fffff880`03aadd8b : fffff880`041169e0 fffffa80`0954a4e0 fffffa80`055afd50 fffffa80`055be010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02106a10 fffff880`03b55fbf : fffffa80`0954a4e0 00000000`00000000 fffffa80`055afd50 fffffa80`055be010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`02106a40 fffff880`03b7fd1d : 00000000`ffffffff 00000000`010bd1cd 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02106b20 fffff880`03b7e463 : 00000000`00000102 00000000`00000001 00000000`010bd1cd 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02106b50 fffff880`03b512e6 : ffffffff`ff676980 fffffa80`055be010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02106bf0 fffff880`03b7e022 : 00000000`00000000 00000000`010bd169 00000000`00000080 00000000`00000000 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02106d00 fffff800`03322e5a : 00000000`fffffc32 fffffa80`055bda00 fffffa80`03216040 fffffa80`055bda00 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02106d40 fffff800`0307cd26 : fffff800`031fee80 fffffa80`055bda00 fffff800`0320ccc0 52667a66`2b316150 : nt!PspSystemThreadStartup+0x5a
fffff880`02106d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+79e0
fffff880`041169e0 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+79e0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f3b14b8

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
0: kd> lmvm atikmpag
start * * * * * * end * * * * * * * * module name
fffff880`0410f000 fffff880`04164000 * atikmpag T (no symbols) * * * * **
* * Loaded symbol image file: atikmpag.sys
* * Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
* * Image name: atikmpag.sys
* * Timestamp: * * * *Wed Feb 15 08:13:12 2012 (4F3B14B8)
* * CheckSum: * * * * 00051BFD
* * ImageSize: * * * *00055000
* * Translations: * * 0000.04b0 0000.04e4 0409.04b0 0409.04e4

All your .dmp files come with BCC 116.

Please follow steps mentioned in this thread:

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html​

 

[jtow]

I think I found the problem; I disconnected my second monitor and let the laptop monitor do its thing having only the HDMI monitor externally connected. No BSODs yet..crossing fingers

 

[koolkat77]

Thanks for the update.
Let us know how it went.

 

[jtow]

No dice. BSOD code BCC 116 again so I disconnected my hdmi monitor and now have only the laptop monitor.
Should I try to install the drivers if this fails? I got them from AMD High-Definition (HD) Graphics Driver | HP® Support

 

[koolkat77]

Yes go ahead.

Video Card - Stress Test with Furmark:

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during this tests:

• Speccy - System Information - Free Download

Video Memory Test - (For 20 passes):

• |MG| Video Memory Stress Test 1.7.116 Download

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[jtow]

ok..so i installed the new drivers. Does it take more power to drive an HDMI connected monitor than a VGA? If so, could I not just switch my flatscreen to be VGA and connect it that way?

 

[Britton30]

To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.

HDMI may want more power since it pushes audio and video signals, just a guess.
Check the BIOS to see if it has a setting for which GPU to use first, the onboard or the 7340.

 

[jtow]

No dice

Not sure what happened to my first reply but installing the drivers did not fix the problem. I downloaded the apps that were suggested and updated my sys info. I am running the VMT now but the FurMark application aborted so not sure what to do about that. I think my next step should be to boot into safe mode and do a memory test.

 

[Britton30]

Use this to test RAM, not w7's built in test.
7 passes minimum.

RAM (memory):
This will require memtest on a bootable CD or USB stick.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[jtow]

doing the vmt test now.. started it in continuous mode last night with only my laptop monitor and an external VGA. 4 tests thus far, no errors. I will let it do 20 tests and report back any errors. There must be a log I can send up here so I'll find it and send it once 20 tests are done. Then I'll do a mem test.

 

[jtow]

17 tests passes thus far and no errors. I wonder if having just the external smallish VGA connection will do the trick.

 

[Britton30]

I think you can stop memtest now
Give the VGA a try and do your normal activities and test.

 

[jtow]

i let it go for 20 passes and had no errors so I stopped it. There is now just the laptop monitor and a VGA connected external monitor (small) and I have seen no BSOD. If this good behavior continues, I will switch my large screen to VGA and hook it back up since I like the big screen. If that action produces no BSOB after 2 or 3 days, I will mark this closed because it would seem that the fault lies with the HDMI output... I think that's a safe assumption

 

[jtow]

My laptop has been running since Friday when I unhooked the external VGA monitor. No externals are now set up and no BSOD.

 

[Britton30]

Yay! Good news, thanks for letting us know.