BSOD at random times on ASUS laptop

JessaDove · Feb 20, 2013

I am getting the BSOD almost daily on my laptop. My computer is getting very "buggy" in other ways, as well, and I have been forced to shut down with the power button much more frequently because the screen is frozen. I uploaded my dump file from the latest BSOD. Can someone please help me?

Thanks,
Jessica

JessaDove · Feb 20, 2013

dump file -- complete this time

I don't think I posted the right attachment or it had not loaded all the files yet. Here is the dump file again ...

koolkat77 · Feb 21, 2013

Welcome to SevenForums.

Problematic software:

Please remove the below for testing purpose:

Code:

Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
Start Menu\Programs\Trend Micro Titanium 2012	Owner-PC\Owner:Start Menu\Programs\Trend Micro Titanium 2012	Owner-PC\Owner
Start Menu\Programs\Trend Micro Titanium 2012\More Tools and Help	Owner-PC\Owner:Start Menu\Programs\Trend Micro Titanium 2012\More Tools and Help	Owner-PC\Owner

Tip

Uninstall using Revo Uninstaller Free. Use Advanced Mode to uninstall so you can remove registry leftover of the software.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up. Nothing except anti-virus is required.

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start rb:
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial here:

SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

:ar: BSOD Report

Code:

*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys

AiCharger.sys is causing BSOD for you. Suggest you to either update or completely remove this software from your system.
Go through these threads for reference:

Also update your Fresco Logic xHCI (USB3) Device Driver from here: Driver Reference Table - FLxHCIc.sys. Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

How to Clean Left Over Driver Files with Driver Sweeper

Let us know the results and further BSOD reports if any.

BSOD BUGCHECK SUMMARY

Code:

[FONT=lucida console]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009c18e10, fffff80000b9c3d8, fffffa8006d72430}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009c18e10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006d72430, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  FLxHCIc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50079afe

MODULE_NAME: FLxHCIc

FAULTING_MODULE: fffff8800b4fd000 FLxHCIc

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`034e7992 : 00000000`0000009f 00000000`00000003 fffffa80`09c18e10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0348294c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`034827e6 : fffff800`03628f20 00000000`0006c8c1 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`034826ce : 00000010`26255dc0 fffff800`00b9cb18 00000000`0006c8c1 fffff800`035f7aa8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`034824b7 : 00000003`25aa40c1 00000003`0006c8c1 00000003`25aa404b 00000000`000000c1 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0346f94a : fffff800`035f3e80 fffff800`03601cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_FLxHCIh_IMAGE_FLxHCIc.sys

BUCKET_ID:  X64_0x9F_3_FLxHCIh_IMAGE_FLxHCIc.sys

Followup: MachineOwner
---------

0: kd> lmvm FLxHCIc
start             end                 module name
fffff880`0b4fd000 fffff880`0b53e000   FLxHCIc  T (no symbols)           
    Loaded symbol image file: FLxHCIc.sys
    Image path: \SystemRoot\system32\DRIVERS\FLxHCIc.sys
    Image name: FLxHCIc.sys
    Timestamp:        Thu Jul 19 11:28:30 2012 (50079AFE)
    CheckSum:         000431FF
    ImageSize:        00041000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> !irp fffffa8006d72430
Irp is active with 6 stacks 5 is current (= 0xfffffa8006d72620)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa8009c18e10 00000000 fffff8800a1c5880-fffffa8009c365d0    
	       \Driver\FLxHCIc	AiCharger
			Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 fffffa8009c36480 00000000 00000000-00000000    
	       \Driver\AiCharger
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8009caac70 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIh.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FLxHCIh.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIh.sys
 \Driver\FLxHCIh
			Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800799a6f0    

			Args: 00000000 00000000 00000000 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

JessaDove · Feb 21, 2013

still need help

Thank you for your reply. I am apparently a newbie, because I am completely lost. How do I know whether I use the AICharger.sys driver so it is safe to remove it? If I need to keep it, where do I go to update it? I have tried all the links posted in the reply, but am just becoming more confused.

Also, where do I go to update the Fresco Logic xHCI (USB3) Device Driver, as instructed? The link provided went to a page with a lot of text and links, but nothing was there to update the driver. One link looked promising but it took me to the Fresco Logic site and said to contact the manufacturer.

Lastly, I ran the system scan as recommended and it said "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log." I attached that log for your reference.

Thank you for your help! Sorry I am not as techie and will need a little hand-holding.

NoelDP · Feb 21, 2013

There's only one error in the SFC scan -

Code:

 Line 5047: 2013-02-21 11:09:07, Info                  CSI    000002f5 [SR] Repairing 1 components
 Line 5048: 2013-02-21 11:09:07, Info                  CSI    000002f6 [SR] Beginning Verify and Repair transaction
 Line 5051: 2013-02-21 11:09:07, Info                  CSI    000002f8 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5054: 2013-02-21 11:09:07, Info                  CSI    000002fa [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5055: 2013-02-21 11:09:07, Info                  CSI    000002fb [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 5060: 2013-02-21 11:09:08, Info                  CSI    000002fe [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted
 Line 5073: 2013-02-21 11:09:08, Info                  CSI    00000300 [SR] Repair complete

I'll post a fix protocol for it a bit later.

NoelDP · Feb 21, 2013

I've uploaded a file - jdaaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\jdaaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\jdaaa
or
DIR E:\jdaaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\jdaaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.

Arc · Feb 21, 2013

For FrescoLogic, see here: FRESCO LOGIC INC.===Leap into SuperSpeed===

For AI charger, See here: ASUSTeK Computer Inc. -Support- Drivers and Download P6T under Utilities. But the update is not an updated version actually. To uninstall it, uninstall ASUS AI Suite in Control Panel > Programs and Features.

JessaDove · Mar 4, 2013

still having BSODs

I am still having BSODs. I deleted the AICharger.sys, as instructed. However, when I did that, I was no longer able to print or charge my cell phone or update my ipod on the computer. All of the USB chargers no longer worked. So I went online and downloaded the USB Charger Plus for Windows 7 64-bit, and that fixed the issue of my USB chargers not working. But the very next day (today) I had a BSOD.

See attached for the mini dump file.

Please help! I cannot go without my USB ports working, but I need to eliminate these BSODs.

Thanks.
Jessica

JessaDove · Mar 4, 2013

file again

Here is the dump file again. For some reason, it keeps adding to it even after it says it's done. Hopefully this one is the complete file.

NoelDP · Mar 4, 2013

Have you run the fix I posted?
Please post the new CBS log - compress it and attach it here.

koolkat77 · Mar 4, 2013

Please provide feedback on Noels post.

I will take a look at your files soon.

koolkat77 · Mar 5, 2013

There are no new dump files and I am afraid I cannot suggest anything further until you have completed the steps recommended on my post #3 and the fixes recommended by Noel.

Update the thread when you have completed those.

JessaDove · Mar 5, 2013

new files/logs

I had not previously run that fix because I thought the issue would be remedied by deleting the AICharger.sys driver. And it was, but then I had to re-install USB Charger Plus in order to have use of my USB ports again.

This morning, I walked through the steps of the fix you posted using the jdaaa file and ran the sfc /scannow command. It said the integrity of all the files was fine, or something to that effect, so I did not see where to get the CBS.log file to post?

I also ran a new MGADiag report. See attached for that.

Do you think this fixed the issue? Is that what was causing the BSOD this time, or is it the USB Charger Plus?

Jessica

NoelDP · Mar 5, 2013

The fix appears to have fixed the file problems - whither it's done anything for your other problems only time will tell.

Arc · Mar 5, 2013

It is crashed by Intel Baxter Peak WiMax USB Device Driver.

Code:

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800b3dc440 00000000 00000000-00000000    pending
           \Driver\usbhub
            Args: 00000000 00000001 00000001 00000000
Unable to load image \SystemRoot\System32\Drivers\bpusb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=bpusb.sys"]bpusb.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=bpusb.sys"]bpusb.sys[/URL]
 [ 16, 2]   0 e1 fffffa800ae99e10 00000000 fffff880085a8400-fffffa800b4f92d0 Success Error Cancel pending
           \Driver\bpusb    bpusb

And that is very old.

Code:

fffff880`085a4000 fffff880`085be000   bpusb    T (no symbols)           
    Loaded symbol image file: bpusb.sys
    Image path: \SystemRoot\System32\Drivers\bpusb.sys
[COLOR=Red]    Image name: bpusb.sys
    Timestamp:        Mon Oct 25 23:26:15 2010[/COLOR] (4CC5C4BF)
    CheckSum:         00018B15
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center

Also try to update the BIOS.

Code:

BIOS Version/Date    American Megatrends Inc. G74Sx.201, [COLOR=Red]4/27/2011[/COLOR]

Let us know the results.

BSOD at random times on ASUS laptop

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