BSOD at shutdown

[streamworks]

Hi, I'm new to this forum!

My Dell laptop blue-screened upon shut down. This has happened twice over the period of two weeks I think. Unfortunately, I was unable to get the error messages but have attached the dump files and XML. I think the BCCode was 1000009f.

It took an awful long time trying to shut down so was wondering if the two BSODs are related.

Thanks for looking into this.

 

[Lomai]

Hi

Welcome to Seven Forums
Could you post your system specs including the anti-virus/internet suite that you (may) have installed on your laptop?
Regards

 

[streamworks]

Sure:

Dell Precision M6500
Intel Core i7 Q720 1.60GHz
16GB RAM
500GB Toshiba MK5056G (Internal)
500GB Seagate ST9500325AS (External SATA)
ATI FirePro M7740 1GB (Not Overclocked)
Dell Docking Station for M6500

Windows 7 Pro 64-Bit

Eset NOD32 4 Anti-virus 64-bit (Installed)
Comodo Firewall (Installed)
Sophos Rootkit Scanner (Uninstalled)
Trend Micro OR McAfee Internet Sercurity Suites (Uninstalled) - Maybe

Anything else?

 

[streamworks]

Any ideas?

 

[Lomai]

Sure:


Eset NOD32 4 Anti-virus 64-bit (Installed)
Comodo Firewall (Installed)
Sophos Rootkit Scanner (Uninstalled)
Trend Micro OR McAfee Internet Sercurity Suites (Uninstalled) - Maybe

Anything else?

It's this part that worries me :huh:
Did you use this method to uninstall TrendMicro completely?
Or if it was mcafee - the tool in step 2 on this page?

Re: Comodo firewall - have you configured the firewall setup properly? You can refer to this link to help you out with the configuration

Keep us posted and regards