Solved BSOD at shutdown.

[Helium2]

I'm getting BSOD's only at shutdown.

Sometimes I will go for weeks w/o any problems & then get several BSOD's in a row at the evening shutdown. Generally they reference ntoskrnl.exe (per BlueScreen View) but two recent ones ref'd iaStore.sys.
These started about 6 months ago (I think).
The only new hardware in that time has been an iPhone which is not connected at shutdown.

I normally boot 1st thing in the morning and shutdown in late evening.
There seem to be no operational issues during the day.

I have run MEMTEST86+ V. 4.20 overnight & everything passes.

The original CPU was one of the faulty i7 2600 that was used by Dell but it was replaced not long after purchase about 2 1/2 years ago.

Can you help?

 

[Northernsoul55]

Hi,

From your logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff8800d0e5000, 1, fffff880046df5e0, 0}
Unable to load image \SystemRoot\System32\Drivers\RAMDiskVE.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RAMDiskVE.sys
*** ERROR: Module load completed but symbols could not be loaded for RAMDiskVE.sys
Could not read faulting driver name
Probably caused by : [COLOR=red]RAMDiskVE.sys[/COLOR] ( RAMDiskVE+15e0 )

I would suggest either updating the driver, or removing the program Dataram RAMDisk:

Faulting Driver: [COLOR=red]RAMDiskVE.sys[/COLOR]
Refers to: DataRAM RamDisk VE

Website: :ar: OEM server memory upgrades. Dell, HP, IBM, Sun, Oracle, Windows, SQL Server Memory - Dataram

Also as you stated iastor.sys is causing issues, try updating to latest version:

Faulting Driver: [COLOR=red]iaStor.sys[/COLOR]
Refers to: Intel AHCI Controller
Dated: Tue Sep 14 02:23:32 [COLOR=red]2010[/COLOR]

Website: :ar: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+Rapid+Storage+Technology+%28Intel+RST%29%22

Also I suspect Norton is also causing problems, please uninstall:

:ar: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

As an alternative, please download and install:

:ar: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

   Note

Once downloaded, update and run a full system scan

cheers

Dave

 

[Helium2]

Thanks for your input.
I will try removing the ramdisk utility and see what happens.

As far as removing Norton, I'm not inclined to do that until I have more proof that it is, indeed, the culprit. Not only does it provide malware protection but the password manager & firewall are invaluable.

The fact that I have gotten the exact same error "PAGE_FAULT_IN_NONPAGED_ AREA" with the different drivers seems to say to me that there is some other issue at work here.

I'll see what happens with the ramdrive.

 

[Northernsoul55]

Hi,

That fair enough about Norton I understand,
just uninstall the ramdisk, update the iastor driver, then if you still experience crashes
....................Uninstall Norton

cheers

Dave

 

[Helium2]

No BSOD's since.
I suspect the ramdrive software.
Thanks for your assistance!

 

[Northernsoul55]

No problem, glad to help.

cheers

Dave