BSOD athrx.sys

[smartguy798]

I've had an issue with my computer BSOD'ing in me while i'm surfing the internet. When I'm downloading or streaming music, my computer will lock up and not respond. It will then show the bluescreen.

It will also only crash on me while using Firefox. I have no idea what is up with this problem. another thing, it will crash when I'm on an unsecured network. If I'm on a secured network, it will not BS on me.

I've tried going to my computer manufacture's website and there's no update for my Atheros wifi wireless card. This is very frustrating.

I have attached a ZIP file of the minidump file on this thread.

Smartguy798

 

[reventon]

Hi,

That networking driver is up to date. The problem here is Norton.

Remove Norton

Download the Norton Removal Tool (NRT); save to desktop. Boot into SAFEMODE - NO Networking. Tap F8 key during boot-up. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator.

When complete - re-boot.

NRT - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Let us know how it goes.

Regards,
Reventon

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct 12 07:16:16.096 2010 (GMT+13)
System Uptime: 0 days 0:00:28.626
BugCheck D5, {fffff9800dc08df0, 0, fffff880045ef1aa, 0}
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+41aa )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  System
Bugcheck code 000000D5
Arguments fffff980`0dc08df0 00000000`00000000 fffff880`045ef1aa 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Oct  1 02:02:29.669 2010 (GMT+13)
System Uptime: 0 days 0:15:53.198
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+553bf )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`042823bf fffff880`05fe5858 fffff880`05fe50c0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

 

[smartguy798]

I've tried that and it still has not worked. I just got another bluescreen here a few minutes ago. Could I try and re-image the laptop, basically restore it to factory settings?

Also, for some reason, I can only connect to secured networks. If I try to go onto an unsecured, it will kick me off and there's no internet access. I did uninstall Norton and installed Microsoft Security Essentials. I'll post the minidump files again.

Smartguy798

 

[smartguy798]

Problem solved

I was sick and tired of recieving blue screens. I finally gave in and restored my computer to it's factory settings. I don't need anymore assistance.

Thanks for all your help!
Smartguy798