BSOD (atikmpag.sys) while playing games

[butchzxc]

Solutions tried:
1. formatting (tried once)
2. installing latest display driver
3. using the "expand.exe atikmpag.sy_ atikmpag.sys" command


BSOD still occurs.

Here's my DMP file.

 

[georgeks]

Hello butchzxc and Welcome to Seven Forums


I want to remind you that Laptop manufacturers use their own versions of Graphics Drivers (as their chips are also specialized to that manufacturer's specifications).

Have you tried the latest available driver from the manufacturer of your Laptop?

 

[axe0]

Please check Toshiba for graphics driver updates and BIOS updates.
Satellite L840-BT2N22 Support | Toshiba
Please be prepared for possible problems that may occur when updating the BIOS, it happens rarely but backup your stuff before updating the BIOS.

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04706000 fffff880`047ae000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Thu Jul 16 03:13:26 2015[/COLOR] (55A70536)
    CheckSum:         000B2165
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[butchzxc]

Hello butchzxc and Welcome to Seven Forums


I want to remind you that Laptop manufacturers use their own versions of Graphics Drivers (as their chips are also specialized to that manufacturer's specifications).

Have you tried the latest available driver from the manufacturer of your Laptop?

Please check Toshiba for graphics driver updates and BIOS updates.
Satellite L840-BT2N22 Support | Toshiba
Please be prepared for possible problems that may occur when updating the BIOS, it happens rarely but backup your stuff before updating the BIOS.

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04706000 fffff880`047ae000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Thu Jul 16 03:13:26 2015[/COLOR] (55A70536)
    CheckSum:         000B2165
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Thanks for answering @georgeks and @axe0. Ill try downloading updates from toshiba. Hope it fix my problem.

Edit: Is it ok to get updates from different toshiba product? Say ill get from Toshiba L840-BT2N22 but my is L840-A838.

 

[butchzxc]

Done doing this stuffs:

1. Installing display driver updates from my manufacturer.
2. Updating my BIOS

Problem still occurs..

 

[axe0]

Just to note, we don't know if you edit a post which is why editing is usually not recommended to do

Edit: Is it ok to get updates from different toshiba product? Say ill get from Toshiba L840-BT2N22 but my is L840-A838.

Simply: not ok

 

[butchzxc]

Just to note, we don't know if you edit a post which is why editing is usually not recommended to do

Edit: Is it ok to get updates from different toshiba product? Say ill get from Toshiba L840-BT2N22 but my is L840-A838.

Simply: not ok

Yeah I thought so. Anyway, I can open/use my laptop now when the display driver is not installed. Anymore suggestions to make?

 

[axe0]

If you upload a new zip we can make suggestions.

 

[butchzxc]

Here's another one..

 

[axe0]

Please check Toshiba for BIOS updates
http://support.toshiba.com/support/modelHome?freeText=3380652

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

 

[butchzxc]

I've already updated my BIOS

This is where I get the display driver and BIOS ----- TOSHIBA

Product Type: Notebook
Family: Satellite
Product Series: Satellite L Series
Model: Satellite L840
Short Model No.: PSK8LV

 

[axe0]

What I don't understand is

BIOS Version:              Insyde Corp. [COLOR="red"]6.50[/COLOR], 12/27/[COLOR="Red"]2012[/COLOR]

According to the support page is the 6.50 version released in 2013.

Have you ever updated the BIOS?

 

[butchzxc]

Nope. This is the first time. I cant recall what BIOS version I'm using before the problem happens.

 

[axe0]

Next step is to try different versions of the driver to see if any of them helps anything.
http://support.toshiba.com/support/modelHome?freeText=3380652

 

[butchzxc]

One of the drivers that I've downloaded fixed my problem but it's just temporary. After a while I got a BSOD randomly. Here's the file:

 

[butchzxc]

anyone?

 

[axe0]

Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high