BSOD Bad Header Pool - SF DIag Tool dump

[gkrands]

Built a new system with unused components, installed Win 7 (64bit) genuine.

Have been receiving BSOD "Bad Header Pool" since day 1.

File attached from SF Diag Toolv4

 

[fimble]

Hi gkrands.

Your latest dump file in your folder is dated: Sat Jan 9 06:21:30.683 2010 although you've got graphics drivers from 2011 installed! Set your clock correctly and upload your next or newest dump file.

 

[gkrands]

Updated dump file attached

Several updates later, now getting following BSODs:-

Page fault in non-page area
Memory allocation
System service exemption


Norton AV uninstalled
Windows Firewall turned off

Also having problems using Windows Update

 

[Jonathan_King]

Hello,

Let's run some hardware diagnostics; everything looks good from a software standpoint.

Start by running Prime95: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Run both the Blend and Small FFTs tests.

Also, run Memtest86 overnight: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 06:12:09.945 2011 (UTC - 5:00)
System Uptime: 0 days 0:04:36.896
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+174 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+174
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 06:02:31.764 2011 (UTC - 5:00)
System Uptime: 0 days 0:04:36.059
Probably caused by : Ntfs.sys ( Ntfs!memmove+2d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!memmove+2d
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 05:56:49.712 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:18.023
Probably caused by : Ntfs.sys ( Ntfs!NtfsFullDeleteLcb+122 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_Ntfs!NtfsFullDeleteLcb+122
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 05:19:50.238 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:47.549
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupObjectName+c9e )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x19_20_nt!ObpLookupObjectName+c9e
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 04:41:52.039 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:04.975
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+29f57 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+29f57
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb  5 04:37:57.663 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:21.614
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!XFORMOBJ_iGetFloatObjXform+612b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!XFORMOBJ_iGetFloatObjXform+612b
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Feb  5 04:07:57.012 2011 (UTC - 5:00)
System Uptime: 0 days 2:56:34.060
Probably caused by : fileinfo.sys ( fileinfo!FIPfFileOpenRemove+a7 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  X64_0x19_20_fileinfo!FIPfFileOpenRemove+a7
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[gkrands]

No errors with mem test or CPU stress test

CPU test results attached....

Memtest86+ didn't find any problems....

 

[Jonathan_King]

Which Prime95 test was that?

Run the other one, and let it go for a few hours. If any of the workers stop testing before you stop the test, it means there was a failure.

 

[gkrands]

Additional problems...

Have updated as much as possible (still getting Windows update errors), will run CPU test again overnight tonight.

Additionally, Windows Explorer and Internet Explorer constantly crash and restart.

Will post CPU test results in the morning.....

 

[gkrands]

Further diagnotics....

Attached file from

Windows_NT6_BSOD_v3.03_jcgriff2_

 

[Jonathan_King]

Well start by installing this updated Realtek Ethernet driver: Realtek

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)

Where did you get your copy of Windows 7?

...Summary of the dumps:

[font=lucida console]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb  9 05:38:08.770 2011 (UTC - 5:00)
System Uptime: 0 days 0:21:57.081
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+70740 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb  9 05:10:58.799 2011 (UTC - 5:00)
System Uptime: 0 days 0:40:21.110
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+70740 )
BUGCHECK_STR:  0x1a_5001
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb  9 04:30:01.782 2011 (UTC - 5:00)
System Uptime: 0 days 0:11:27.733
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+70740 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Feb  9 04:17:55.496 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:13.807
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt+1a4000 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  8 16:40:39.842 2011 (UTC - 5:00)
System Uptime: 0 days 0:30:05.793
Probably caused by : fltmgr.sys ( fltmgr! ?? ::FNODOBFM::`string'+429 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_fltmgr!_??_::FNODOBFM::_string_+429
SystemProductName = GA-890FXA-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[gkrands]

Updated

Worked out that I had stuffed up the partitioning of the hard disk. Re-installed Windows 7 (from OEM disk).

Have updated Realtek from link provided.

New SF diag tools file attached.

Have run CPU test as requested - results attached. This test ended due to BSOD (bad pool header)
Stop: 0x00000019
0x0000000000000020,
0xFFFFF8A00294FEF0,
0xFFFFF8A00294FF40
0x00000000050520C

Also unable to install Cumulative Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2482017)

Receive error code 80073712

 

[Jonathan_King]

Did any of the workers stop testing before you stopped the test?

It seems this is obviously hardware-related; fortunately your components are still under warranty. Start replacing them with known good ones, if possible. If you can try new RAM, a new CPU, a new motherboard, new PSU, that would help narrow down the cause.

Alternatively, you can try your hardware in another system. Stick your PSU in a known good system, etc, and see how that works out.

 

[gkrands]

Nope, none stopped before I stopped the test.

Can change the RAM and try again, but looks like I'll have to visit the local PC repair store for the rest :-(

Any fixes for the Windows update error? Have checked the forums but none of the suggestions have worked so far (including the update for Windows update).