BSOD bad_pool_caller

[kje514]

I have gotten the BSOD bad_pool_caller three times. All three times I was watching a Netflix "watch instantly". I have followed the instructions on the BSOD posting instructions. Please find the requested files attached.

I could not find anything in the device manager for a Power Supply Unit. If you need it, let me know where to look. The last device that I added was a Logitech M305 wireless mouse.

Any help you can provide would be great. I look forward to hearing from you.

Thanks so much.

 

[richc46]

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2 (3).zip\Windows_NT6_BSOD_jcgriff2\040911-28626-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c1b000 PsLoadedModuleList = 0xfffff800`02e60e90
Debug session time: Sat Apr  9 16:58:55.777 2011 (GMT-4)
System Uptime: 0 days 8:34:34.213
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 1097, 421000c, fffffa80040fe5a0}
Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
GetPointerFromAddress: unable to read from fffff80002ecc0e8
Probably caused by : NETw5s64.sys ( NETw5s64+1f8eb5 )
Followup: MachineOwner
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2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 000000000421000c, Memory contents of the pool block
Arg4: fffffa80040fe5a0, Address of the block of pool being deallocated
Debugging Details:
------------------

POOL_ADDRESS:  fffffa80040fe5a0 
FREED_POOL_TAG:  W3Rx
BUGCHECK_STR:  0xc2_7_W3Rx
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff80002dc5be9 to fffff80002c9b640
STACK_TEXT:  
fffff880`079c6ef8 fffff800`02dc5be9 : 00000000`000000c2 00000000`00000007 00000000`00001097 00000000`0421000c : nt!KeBugCheckEx
fffff880`079c6f00 fffff880`01663382 : fffffa80`04524fb0 fffff880`05815f02 00000000`00000100 fffffa80`040fe5c0 : nt!ExDeferredFreePool+0x1201
fffff880`079c6fb0 fffff880`059f8eb5 : fffff880`059f8df0 fffffa80`06440100 fffffa80`04524fe0 fffff880`05815f02 : ndis!NdisFreeNetBufferList+0x112
fffff880`079c6fe0 fffff880`059f8df0 : fffffa80`06440100 fffffa80`04524fe0 fffff880`05815f02 00000000`00000000 : NETw5s64+0x1f8eb5
fffff880`079c6fe8 fffffa80`06440100 : fffffa80`04524fe0 fffff880`05815f02 00000000`00000000 fffffa80`0c3142a0 : NETw5s64+0x1f8df0
fffff880`079c6ff0 fffffa80`04524fe0 : fffff880`05815f02 00000000`00000000 fffffa80`0c3142a0 fffffa80`06440100 : 0xfffffa80`06440100
fffff880`079c6ff8 fffff880`05815f02 : 00000000`00000000 fffffa80`0c3142a0 fffffa80`06440100 fffff880`05811dfd : 0xfffffa80`04524fe0
fffff880`079c7000 00000000`00000000 : fffffa80`0c3142a0 fffffa80`06440100 fffff880`05811dfd fffff880`05f2c880 : NETw5s64+0x15f02

STACK_COMMAND:  kb
FOLLOWUP_IP: 
NETw5s64+1f8eb5
fffff880`059f8eb5 ??              ???
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  NETw5s64+1f8eb5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: NETw5s64
IMAGE_NAME:  NETw5s64.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871
FAILURE_BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f8eb5
BUCKET_ID:  X64_0xc2_7_W3Rx_NETw5s64+1f8eb5
Followup: MachineOwner
---------

Appears that the cause is an Intel driver. Go to website and update it.

Intel® Wireless WiFi Link Adapter Description:Intel® Wireless WiFi Link Driver Company:Intel Corporation

 

[kje514]

It appears the they file NETw5s64.sys caused BSOD and has been reported to them since January 2010. This happens for all operating systems (XP, Vista, 7) and probably all makes of computers. They do not appear to have a fix for it yet. Thanks for your time.