Bsod bad_pool_caller

[speers]

Hello,

I need your help to fix a BSOD
The problem seems to be caused by the following file: hal.dll

BAD_POOL_CALLER

Technical Information:

*** STOP: 0x000000c2 (0x00000007, 0x0000109b, 0x00030005, 0x8c2bc238)

*** hal.dll - Address 0x83033680 base at 0x8300f000 DateStamp 0x4ce788d2

I cannot figure out the problem after reading on the forum and on google

I have attached the dmp file

https://drive.google.com/file/d/0B03esNPVqNvKY2lxSWtTWDVqQ0k/edit?usp=sharing
https://drive.google.com/file/d/0B03esNPVqNvKalB2aTd4SFVYQkk/edit?usp=sharing

Thank you!!

 

[koolkat77]

Upload the files on here please: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[speers]

I cannot run the file on the other PC, can someone help me with the files I uploaded?

 

[Golden]

I cannot run the file on the other PC, can someone help me with the files I uploaded?

Try this alternative.

1. Download this .BAT file to your desktop

Download


2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[speers]

I don't have any access on the other machine before couple of days. That's why I cannot get more information.

 

[Golden]

I don't have any access on the other machine before couple of days. That's why I cannot get more information.

BSOD are best solved when we have access to all the files requested. They contain driver names/dates/systems hardware details which are all used in conjunction with the dmp files to analyse the BSOD and recommend fixes. Its almost pointless looking at the dmp in isolation.

Once you get access to the computer, gather all the files and upload them here.

 

[speers]

Voila!!

Please help me!!

 

[Golden]

All the information isn't present.

Follow this carefully:

1. Download this .BAT file to your desktop

Download


2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[speers]

Done, her is the file. Please advise!!
Thank you very much!!

 

[Golden]

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[speers]

Thanks for the reply.
I cannot let this run for 24hrs. I am in an Enterprise Envir. and the user sometimes connects to the PC from home...
Are there any other alternatives?

 

[speers]

Nothing? no other alternatives or anyone?

 

[Golden]

Sorry, I have no alternative suggestion.

Driver Verifier might not necessarily run for 24hr, it may well BSOD before then.

 

[speers]

Hi,

I run driver verifier for almost 15 hours, until the machine become unresponsive. I had to disable it.
I got new report attached.

Thank you for the help!!

 

[Golden]

What anti-virus software is used on this system?

 

[speers]

Hi,

We use trend micro office scan

 

[speers]

We got blue screen again this morning...

 

[Golden]

Upload that dmp file again please.

 

[speers]

This is going a lot back and forth, it is the same error message in the blue screen. We know anything based on the last updalod?
Thank you