BSOD Bad_pool_caller_error - when using WiFi

[crawler13]

Good day

I have a HP Probook 4730s

When I use it at work on the LAN with a cable it work all day everyday, but as soon as I switch over to Wifi either at home or at my work it give me the BSOD sometimes a few minutes goes by other times within a few seconds.

I have tried to attach as much info as possible, hope all is in order, please let me know if there is anything else you need.

Attached is all the info gathered with SF_Diagnostic_Tool, Screen shot of the BSOD, Spec systems all filled in

Thanks in advance

 

[koolkat77]

[FONT="Lucida Console"]Start Menu\Programs\Check Point	Public:Start Menu\Programs\Check Point	Public[/FONT]

• Zone Alarm is a known cause to BSOD's. Please remove the software using its removal tool: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

• Replace with Microsoft Security Essentials and Malwarebytes which are recommended from a strict BSOD perspective. Run a full scan with both (separately) once downloaded, installed and updated. Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free​

Good and Free system security combination
​

   Information

DO NOT start the free trial of MalwareBytes. Unselect the option when prompted.

The following is for information purposes only. Any drivers in red should be updated/replaced/removed.

Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
http://www.carrona.org/drivers/driver.php?id=Afc.sys

vnaap.sys Mon Dec 29 18:10:44 2008 (4958BE44)
an unknown product from Check Point technologies named "vna" (without the quotes) Likely ZoneAlarm
http://www.carrona.org/drivers/driver.php?id=vnaap.sys

dsNcAdpt.sys Tue Mar 31 08:33:33 2009 (49D180FD)
Network Connect VPN software by Juniper Networks
http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys

• Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

• Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 . The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

• Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html​

• Run disk check for errors on your hard drive(s) http://www.sevenforums.com/tutorials/433-disk-check.html

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Tue Apr 16 14:01:48.997 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041613-36488-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:14:48.849
Probably caused by : nwifi.sys ( nwifi!PtDeallocateVElan+104 )
BugCheck C2, {7, 109b, 4180009, fffffa8009affbb0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004180009, Memory contents of the pool block
Arg4: fffffa8009affbb0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Apr 15 21:20:20.207 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041613-20124-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:11:23.383
*** WARNING: Unable to verify timestamp for vpcnfltr.sys
*** ERROR: Module load completed but symbols could not be loaded for vpcnfltr.sys
Probably caused by : nwifi.sys ( nwifi!Dot11FreeSendPacket+93 )
BugCheck C2, {7, 109b, 4180015, fffffa800d1b12e0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004180015, Memory contents of the pool block
Arg4: fffffa800d1b12e0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Apr 15 20:01:12.069 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041513-19671-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:05:03.302
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : nwifi.sys ( nwifi!Dot11FreeSendPacket+93 )
BugCheck C2, {7, 109b, 4180004, fffffa800a006a90}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004180004, Memory contents of the pool block
Arg4: fffffa800a006a90, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Apr 15 19:55:48.257 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041513-18907-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:05:43.490
*** WARNING: Unable to verify timestamp for vpcnfltr.sys
*** ERROR: Module load completed but symbols could not be loaded for vpcnfltr.sys
Probably caused by : nwifi.sys ( nwifi!Dot11FreeSendPacket+93 )
BugCheck C2, {7, 109b, 4180000, fffffa800b3af010}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004180000, Memory contents of the pool block
Arg4: fffffa800b3af010, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Apr 15 19:49:24.280 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\041513-19390-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 7:49:57.530
Probably caused by : nwifi.sys ( nwifi!PtDeallocateVElan+104 )
BugCheck C2, {7, 109b, 4180010, fffffa800f295110}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004180010, Memory contents of the pool block
Arg4: fffffa800f295110, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7[/FONT]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[crawler13]

Thanks koolkat77

Currently running MSE and not zone alarm, check point might be referring to the check point endpoint security VPN program we use to connect to Germany.

Will update those drivers and run the rest of the checkers and you recommendation and let you know if I am sorted

Thanks again

 

[koolkat77]

I see, keep us posted either way.

Good luck.

 

[koolkat77]

How are things? Any new BSOD's?

 

[crawler13]

Hi

I restored the laptop - was on a call with a HP tech from India and so far after restore running smoothly

Created a restore point and will see after what software install the BSOD starts again

 

[koolkat77]

Good idea.