Solved BSOD BCCode 4e after IE10 crash

[SJesMe]

Random, multiple BSODs associated with IE10, IE11 and FF v32 crashes. Doesn't seem associated with any particular web page or other specific activity. Most recent BSOD showed this report after normal reboot:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000010DA97
BCP3: 0000000000000000
BCP4: 00000000001E3D97
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\103014-21138-01.dmp
C:\Users\***\AppData\Local\Temp\WER-52681-0.sysdata.xml

Attaching dump file per request:

View attachment 338874

Other than telling you I am 99.99% positive I have no malware or virus (Avast! MBAM, Panda and ADWCleaner have all been run without finding anything), I will apologize for running CCleaner and erasing any earlier BSOD info there was (probably 5-6 prior to this last one).

The BSODs, crashing all browsers mentioned above and NVidia display adapter "stopped working" errors have been continuous since I took this machine out of the box 3 weeks ago. In addition to changing out browsers for test purposes, I have updated the NVidia driver from 332.21 to 344.11 and rolled back to 332.21, all without any significant improvement.

Any help will be very much appreciated.

 

[Arc]

Hi SJesMe.

My friend Mike (ThrashZone) directed me to your thread.

It seems that you are having a memory corruption. Not necessarily a physical RAM failure, it may be some driver passing some bad information to the memory too. But the crash dumps are not pointing to anything precisely. Let us test both the possibilities.

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

It it does not show any error, enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
​

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[SJesMe]

My thanks to Mike and to you. I will run Memtest86+ first and report back prior to running DV. Guess this will give me a good chance to catch up on real life work/chores instead of messing with this desktop all day!

 

[SJesMe]

Sheez ... going on 8 hours and only 4 passes complete (no errors so far). Is that normal??

 

[Arc]

Very normal. It will take hours to complete 8 passes on 8 GB RAM.

 

[SJesMe]

Update: 10 passes, no errors. Would it be ok if I uninstalled the NVidia driver and just used whatever generic video driver for a day to see if the problem persists? I'm a little leery of this Driver Verifier thing but if you believe it's best, I'll give it a shot.

 

[Arc]

Update: 10 passes, no errors. Would it be ok if I uninstalled the NVidia driver and just used whatever generic video driver for a day to see if the problem persists? I'm a little leery of this Driver Verifier thing but if you believe it's best, I'll give it a shot.

Driver verifier should be the next step there.

 

[SJesMe]

Will do. I'll update status as it goes. BTW (knock on wood), no crashes or BSODs today ... yet ...

 

[SJesMe]

Well that didn't take long. Here's the report I got after BSOD and reboot to Windows normally:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: FFFFF980217F2FF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880040059F9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110114-29998-01.dmp
C:\Users\Sharon\AppData\Local\Temp\WER-84568-0.sysdata.xml

and here's the dump report:

View attachment 339000

It also placed an SFdebugFiles folder on my desktop which I cannot access or find (other than seeing it on the desktop) to upload.

I was downloading/installing MS Updates when the crash occurred.

I have NOT disabled DV yet.

Many thanks for your continued assistance.

 

[SJesMe]

BSOD #2 (computer idle at the time)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFF90000002AF0
BCP2: 0000000000000000
BCP3: FFFFF80002FB825F
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110114-24382-01.dmp
C:\Users\Sharon\AppData\Local\Temp\WER-89903-0.sysdata.xml

Dump report:

View attachment 339035

 

[Arc]

BugCheck D1, {fffff980217f2ff8, 2, 0, fffff880040059f9}

*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
[COLOR=Red]Probably caused by : psinknc.sys[/COLOR] ( psinknc+59f9 )

Followup: MachineOwner
---------

Uninstall Panda Free Antivirus. Use the tool available here to do it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know for any further BSOD.

 

[SJesMe]

Well that resulted in a hot mess. ESET removal tool found "something" it could not remove and suggested it be removed manually. I used the Panda Uninstaller and got a BSOD when the uninstaller initiated a reboot. After shutting it down cold, OS pointed me to repair ... couldn't repair so did a restore.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 93
BCP1: 0000000000000220
BCP2: FFFFF8A0000019E0
BCP3: FFFFF8A000003880
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110214-23930-01.dmp
C:\Users\Sharon\AppData\Local\Temp\WER-46909-0.sysdata.xml

Dump File:

View attachment 339084

Not sure where I'm at now so I'll retry Panda removal later.

 

[Arc]

Well that resulted in a hot mess. ESET removal tool found "something" it could not remove and suggested it be removed manually. I used the Panda Uninstaller and got a BSOD when the uninstaller initiated a reboot. After shutting it down cold, OS pointed me to repair ... couldn't repair so did a restore.

I think you have done something wrong there. The link that I supplied you should bring you to this place

View attachment 339086
​

And you should have taken the highlighted one, resulting this download....

View attachment 339087
​

Now the restore got Panda nicely back there where it was.

Start Menu\Programs\Panda Free Antivirus

So you have to do the process again.

​

But, the present problem is the display driver.

BugCheck 93, {220, fffff8a0000019e0, fffff8a000003880, 1}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=Red]Probably caused by : nvlddmkm.sys [/COLOR]( nvlddmkm+e5e27 )

Followup: MachineOwner
---------

The applied driver is not a good one.

    Image name: nvlddmkm.sys
[COLOR=Red]    Timestamp:        Thu Dec 19 22:32:52 2013 [/COLOR](52B326BC)

Uninstall the installed display driver using Display Driver Uninstaller.

Then download and install 340.52 WHQL.

Follow NVIDIA Drivers - Avoid Problems to have a perfect and clean driver installation.

Let us know for any further issue.

 

[SJesMe]

Sunday = family stuff ... sorry for delay.

Ok so if I understand you, we are now NOT worried about Panda ... or shall I still attempt another uninstall with the Panda uninstaller? Perhaps I was unclear above ... when ESET AV remover suggested a manual uninstall I DID use the Panda Uninstaller which you have highlighted. It resulted in the BSOD. Shall I try it again?

I will attempt to uninstall / change up the NVidia driver per your instructions in the meantime.

Also, there was yet another BSOD (after the restore I think, but I was pretty fuzzy by that hour so I'm not sure):

View attachment 339169

I'll keep you posted. Thank you for your patience with this ... mine's about run out!

Edit Update: I couldn't download the Display Driver Uninstaller ... each version I tried was reported as "Error. This download link is invalid."

Shall I simply follow the instructions at http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html and hope for the best?

 

[Arc]

Yes, attempt another uninstallation of Panda.

And, try DDU from here: Display Driver Uninstaller (DDU) 13.5.1.0

 

[SJesMe]

Uninstalled Panda but there's a whole folder of stuff left. Installed the new nVidia driver with no issues. HOWEVER, now I can ONLY get to google (home page) on the net. Thus, I am writing from a working laptop to let you know I intend to do a clean install on that miserable desktop. This will be from a bootable .iso from digitalriver rather than the factory oem junk. Wish me luck; otherwise, I will end up with a rather expensive paperweight.

Now to find the drivers ...

 

[Arc]

I am writing from a working laptop to let you know I intend to do a clean install on that miserable desktop. This will be from a bootable .iso from digitalriver rather than the factory oem junk. Wish me luck; otherwise, I will end up with a rather expensive paperweight.

A perfect decision, I must to say. Go for it.

Then, dont install craps like Panda or ASC anymore.

Now to find the drivers ...

Get the Chipset, LAN and Audio drivers (and not the SATA, it will not be needed) from here: Support For 760GM-P23 (FX)

To get a perfect clean reinstall, which will be driver complete itself and will maximize the native performance of windows, follow it: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

All the best.

 

[SJesMe]

Yes ... found that site and saved to dvd with extra save to external HDD. Question: after Win7 install, do I let WinUpdate do it's thing first or install Lan, chipset, audio and NVidia drivers (in that order I think) and THEN go to WinUpdates?

 

[techquest]

Have you ever tried Advanced SystemCare7.

When you use its uninstaller utility it does a deep uninstall and clears all the stuff associated with an application. Beside a whole lot else when you run the care and stuff from the toolbox tab.

 

[SJesMe]

As for the current installation, it is total garbage at this point. I will keep your recommendation in mind once I get a working installation in the event I need to uninstall anything in the future. Revo Uninstaller Pro is nice as well but for the fact that it's a pay-fer after the trial.