BSOD - BCCode fe

[djtaz7]

Hi, i have a toshiba satellite R630-13R and i the last days i get the blue screen error. I get the error while i have open only the internet explorer.

The info from the error report are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8004FCB160
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\101111-22604-01.dmp
C:\Users\Yiannis\AppData\Local\Temp\WER-45458-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt

I am attaching the .dmp file and the .xml file as an error_report.zip

I also used the BSOD Dump & System File Collection app and the system helth report and i am attachning the zip file.

I also attach a jpeg with the system info. Windows 7 home, 64bit. OEM
The laptop is 9 months old.

I need help. How do i solve my problem?

 

[djtaz7]

hi, does anyone have any clue about my problem?
Do you need any additional info?

My laptop is still under warranty. Should i take it to Toshiba and ask them to have a look at it?

 

[panais]

Hi djtaz7


All the bsod points to usbhub


Do you use any extra usbhub in your sytem?


What usb devices are attached?


It could be a usb device causing the BSODs.

 

[djtaz7]

Hi, thanks for the reply.
I also think is the usb drivers. I am not using any external usb hub, and nothing is connected at my usb at the moment.

i tried to do un upgrade but my drivers are up to date.
So i went into safe mode unistalled the usb root hub drivers and reistall them.
No i am waiting to see if the problem is solved.

I have one question about the drivers. The one i have istalled are dated 2006. The ones at the microsoft download center are the same (same number) but they are dated 2011. Is there a diiference?

 

[panais]

Install the driver with the newest Version.


If you found in microsoft download center dated 2011 install it.


Tip: always keep update everything in your system,software\drivers and ofcurse windows using the windows update.

 

[djtaz7]

I downloaded the drivers from microsoft but when i try to install it i got a message that i already have them install.

The thing is that the version i have is the same as the microsoft version (6.1.7600.20934 - package KB2529073). The difference is on the date, my drives have a 2006 date the ones from microsoft have 2011 date, but my systems says that they are the same and i cant install the ones i got from the microsoft center.

Does anyone know how to install the 2011 when my system says that i already have them?

 

[panais]

Uninstall the 2006,install the 2011.

 

[djtaz7]

I installed the latest drives but my system crashed again twice today.
Same error.
bugcode_usb_driver, 0xfe

Any other ideas?
Should i take it to toshiba and stop trying to fix it my self?
(i bought it from amazon but i have 1 year warranty)

 

[yowanvista]

I installed the latest drives but my system crashed again twice today.
Same error.
bugcode_usb_driver, 0xfe

Any other ideas?
Should i take it to toshiba and stop trying to fix it my self?
(i bought it from amazon but i have 1 year warranty)

Do a system restore
www.sevenforums.com/tutorials/700-system-restore.html

 

[djtaz7]

I looked again my minidump files with bluescreenview and the problem goes back to 1 September. System restore can take me back only at 25 September. So i dont think it will help.

Any other ideas?

 

[djtaz7]

Ok. I did a system restore. After that it work for half an hour and it crashed again.
Same code, some error file.

I need help? Does any one knows what is causing this? Is there a solution?