BSOD bugcode_usb_driver 0xFE

[ultrachez]

Hi

I have an ASUS N61JQ-x1. It has windows7 home premium installed on it.


I started having the above BSOD a couple of days ago and it is happening quite often now. I have tried memtest86+ but found no problems. I even tried the sfc/scannow in the command line. again no errors there. error checking reported nothing too. The problem seems to repeat itself more often when I am using a flash drive or external hard drive. The system kept crashing while i tried to backup files. I have even tried reinstalling the entire OS but that didn't stop it either.

I have attached all .dmp files from the minidump folder for anyone to have a look.

 

[Jonathan_King]

Welcome to SF!

Very straightforward, your USB drivers are causing the issue. That explains why it crashed when you tried to backup your files.

Visit the computer manufacturer's site and see if you can find an update for USB or chipset.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_021710-30856-01.zip\042910-26176-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03250e50
Debug session time: Thu Apr 29 17:52:03.200 2010 (GMT-4)
System Uptime: 0 days 9:33:45.262
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, fffffa80050c9b20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa80050c9b20, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff880052f99ec to fffff80003083600

STACK_TEXT:  
fffff880`03569c18 fffff880`052f99ec : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`03569c20 fffff800`03380827 : fffffa80`050c0050 fffffa80`07bdca10 ffffffff`dc3a58a0 fffff800`032285f8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`03569c80 fffff800`03090861 : fffff800`03228500 fffff800`03380804 fffffa80`03cec040 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`03569cb0 fffff800`03328a86 : 00000000`00000000 fffffa80`03cec040 00000000`00000080 fffffa80`03cd35f0 : nt!ExpWorkerThread+0x111
fffff880`03569d40 fffff800`03061b06 : fffff880`03367180 fffffa80`03cec040 fffff880`033720c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03569d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`052f99ec cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
---------

 

[ultrachez]

Thanks for the quick reply. I was wondering which program did you use to analyse the crash report. Also, in your comment you said i should look for a chipset update from the manufacturer. Are you positive that this is not a hardware issue??

update:
I didn't find any updates on the driver download website. However, i did update the bios. but now my usb 2.0 webcam has disappeared completely from the device manager. any tips on how to bring it back?

 

[Jonathan_King]

First, I use Debugging Tools for Windows to analyze.

Second, the bugcheck points to the driver, not hardware:

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa80050c9b20, TimeoutContext - PortData

All your dmps with the possible exception of one had the same bugcheck and Probably Caused By line, which sounds like it really is the USB driver.

As for the chipset update, go for it. At the worst, it won't help with your problem.

As for the webcam, try uninstalling your USB drivers in Device Manager, and reboot. See if that helps.

 

[ultrachez]

Updated all drivers and chipsets. Tried reinstalling different version of OS. Nothing worked finally decided to call asus. Shipping back notebook for repairs.

 

[JMH]

Updated all drivers and chipsets. Tried reinstalling different version of OS. Nothing worked finally decided to call asus. Shipping back notebook for repairs.

Thank you for reporting back.
I hope all goes well.