BSOD caused by atikmdag.sys

[Charge1992]

My computer has been having the BSOD occurring in frequency for the past few weeks. I have run scans and deleted programs that I installed (there were only like 2) and it keeps crashing.

It was crashing when I was watching videos so I updated my Flash but the computer again froze afterwards and now I get a crash randomly.

Now my computer crashed and it took a super long time to load up and now my power button color is flashing orange.

More information would be that I get a PAGE_FAULT_IN_NONSCRIPTED_AREA during the BSOD

Thank you

 

[essenbe]

Hello Charge1992 welcome to Seven Forums. I can try to help you with your problem. First, I would like you to complete your system specs. Many times we need to look up a particular part and need Manufacturer and model to do so. I would like your PSU and CPU cooler included if I can get it. The PSU, please give us the watts and manufacturer or model number if you could. Later I will give you what I usually give those who haven't filled out any system specs. Perhaps it can help you with most of it.

Your files only had 1 dump in it, and dumps are what we use to try and debug your computer. So, If you would, please make sure your computer is configured for Small Memory Dumps.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

The dump file says it was your graphics card TDR error (Time Delay and Recovery) which means your drivers crashed and did not recover in enough time, so Windows assumed it was a graphics failure. Please install the latest WGQL driver. Here are some helpful instructions.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

When finished, please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

I would also like you to go into bios and tell me the reading of your +12V, +5V and +3.3V Any other information you can provide to help narrow down the reasons would be helpful. Such as a particular activity or program used that causes the BSOD. If you have another BSOD, please upload the
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again in a new post. I will be notified of a new post, but won't if you edit a previous post. Here are the system specs instructions. Some of the info I asked you may need to look for, particularly the PSU wattage and how many amps on the +12V.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

 

[Charge1992]

So I tried my best to follow everything you said, Right now I finished up until the bios part. I went into the BIOS but I couldn't find a way to have it tell me the readings.

I also don't know how I can get the PSU and CPU cooler since I do not have a screwdriver at my place to find out

I just ran WhoCrashed because my computer froze while watching a video and I had to restart. These are the results:
[FONT=Segoe UI, Arial]On Mon 10/13/2014 10:53:59 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]Unknown[/FONT] (0xFFFFF8800F935BB8)
Bugcheck code: 0x50 (0xFFFFF8800F935BB8, 0x1, 0xFFFFF88001273162, 0x0)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Wed 7/9/2014 1:02:21 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070814-19390-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0x745C)
Bugcheck code: 0x116 (0xFFFFFA800F27E4E0, 0xFFFFF88007AB245C, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT][/FONT]

[FONT=Segoe UI, Arial]2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. [/FONT]

 

[essenbe]

Please include the Dell Model number for your computer. Also, did the computer come with the graphics card installed or did you ad it later? If it is a Dell supplied CPU cooler, it will be the Intel stock cooler. The PSU specs are necessary, especially if it was added later. when you complete everything listed in my first post, please run http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and upload them with your next post.

 

[Charge1992]

Please include the Dell Model number for your computer. Also, did the computer come with the graphics card installed or did you ad it later? If it is a Dell supplied CPU cooler, it will be the Intel stock cooler. The PSU specs are necessary, especially if it was added later. when you complete everything listed in my first post, please run http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and upload them with your next post.

The Dell Model Number is Studio XPS 9100 Reg Model: DCRM Ref. No: 10024

This computer was built off the Dell website and it was made by them so I would believe that the computer came with the graphics card (I don't remember manually doing this)

Since it is a Dell supplied CPU it is the Intel stock cooler

My Power Supply is 525 Watts (P/N is 0v4nc2)

 

[essenbe]

Have you checked your date and time? the Dump file is the same one that you posted the first time and dated 07/08/14. Look at your Desktop clock and in your BIOS at the date and time. They may need to be changed. Also, make sure your system is configured for Small Memory Dumps
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Charge1992]

Ok so I have made sure my computer is configured for small memory dumps.

Here should be the updated log files.

 

[essenbe]

The only dump file in there is dated 07/08/14, the same as before.

 

[Charge1992]

I wasn't sure how to get a more recent log file so I waited for my computer to crash and I redid the DM log collector. So now you should most definitely have my latest log files.

 

[essenbe]

Your computer is not creating dump files of any kind, please check and make sure you are set up to create SMALL MEMORY DUMPS and also make sure you have a C:/Windows/Minidump file, create one if not.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Charge1992]

Ok so I just configured my computer to create small memory dumps again and I also have the minidump file.
Should I re-run the dm_log_collector or should I wait for the computer to crash again?

 

[essenbe]

Just wait and use it as normal. Then after the next BSOD. run the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Charge1992]

Ok my computer just got a BSOD so here is the entire zip file which includes SFdebugfiles and the other zip

 

[Charge1992]

My computer just crashed yet again and I got the BSOD so here are the very new log files as well as a picture of my computer screen freezing in a weird way when I tried to run the log collecter the first time

 

[essenbe]

There are no new dump files. Still the same 7-8-14 dump file. The picture looks like a Graphics card going out. The other option is the PSU not supplying enough power to the GPU or the GPU overheating and causing the crash.

 

[Charge1992]

I honestly don't know how to get new dump files.

If all I have to do is configure small memory dump files and then run the log collector I don't know what else.

I don't believe i'm missing any steps along the way.

When my computer gets the BSOD my computer always freezes and I have to shut the computer down during the BSOD. I've tried to let the BSOD screen finish but after 5 hours one time I figured I just had to manually restart the computer. Is that the correct thing to do?

 

[essenbe]

The dump from 7/8 reads

BugCheck 116, {fffffa800f27e4e0, fffff88007ab245c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[COLOR=red]Probably caused by : atikmpag.sys[/COLOR] ( atikmpag+745c )
Followup: MachineOwner

Do you have CPU and GPU monitoring programs? If so, please tell me the temps of both. If you need suggestions, I will give you some. Your PSU should be enough power, assuming the PSU is not malfunctioning.

 

[essenbe]

Yes, you obviously have no other options at that point.

 

[Charge1992]

Can you give me some suggestions for one?

I only use SpeedFan since I can adjust the GPU Fan to work faster when the computer starts to heat up. But the temperature is around 46C but the Core 0-3 are overheating around 60C

 

[essenbe]

That temp for the cores is a little too high, but not critical. If the 46C is the GPU, that is typical for a 5700 series card.

You can use MSI Afterburner for the GPU MSI Afterburner
I use Core Temp for CPU temps http://alcpu.com/CoreTemp/

Afterburner is primarily an overclocking program, don't touch anything on the main page, but in settings it gives you options for creating a custom fan profile and set an On Screen display for when you are gaming. Keep the temps and fan speed on the on screen display at the least.