BSOD caused by atikmpag.sys

[Lucasww]

Hello, sorry if this post has been repeated elsewhere as am new. Been having this problem for over the past year. have tried reinstalling windows to no avail. everytime i install any amd graphics, the system would BSOD on me. the driver would install well but immediately i click finish, the bsod would appear. have tried replacing the atikmpag.sys to no avail. the who crashed error report is as follows: [FONT=Segoe UI, Arial]
System Information (local) [/FONT]
[FONT=Segoe UI, Arial]Computer name: [FONT=Segoe UI, Arial]Luc[FONT=Segoe UI, Arial]as[/FONT][/FONT]-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: HP ProBook 4540s, Hewlett-Packard, 17F6
CPU: GenuineIntel Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8461045760 bytes total


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[FONT=Segoe UI, Arial] Crash Dump Analysis [/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
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[FONT=Segoe UI, Arial]On Sat 03-Dec-16 12:46:43 AM your computer crashed
crash dump file: C:\Windows\Minidump\120316-26847-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA800A202010, 0xFFFFF88018F5BCAC, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT]


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[FONT=Segoe UI, Arial]On Sat 03-Dec-16 12:41:13 AM your computer crashed
crash dump file: C:\Windows\Minidump\120316-40419-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA8007889010, 0xFFFFF8800320CCAC, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT]


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[FONT=Segoe UI, Arial]On Tue 29-Nov-16 12:46:20 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-20997-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8009F2D010, 0xFFFFF88002D0B848, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT]


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[FONT=Segoe UI, Arial]On Tue 29-Nov-16 12:44:48 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-26629-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800A854010, 0xFFFFF88003112848, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT]


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[FONT=Segoe UI, Arial]On Tue 29-Nov-16 12:42:50 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-23727-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800A9EF010, 0xFFFFF8800305A848, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR[/FONT]


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[FONT=Segoe UI, Arial] Conclusion [/FONT]
[FONT=Segoe UI, Arial]6 crash dumps have been found and analyzed. Only 5 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[FONT=Segoe UI, Arial]atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)[/FONT]

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


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[ICIT2LOL]

Hello and welcome Lucas mate usually that atikmpag.sys is usually resolved by uninstalling the Catalyst Control Centre and running the graphics using the driver for the card only - have you tried that at all?

Try the minimal setup APU

 

[Lucasww]

Thank you so much for replying. I'm doing it and posting the reply

 

[Lucasww]

Been trying since morning , and am getting the following error when I run the minimal installer "no installable components. contact AMD for assistance"

 

[Lucasww]

Been trying since morning , and am getting the following error when I run the minimal installer "no installable components. contact AMD for assistance"

 

[ICIT2LOL]

Ok mate sorry late reply so try the other option for the AM setup and lets see if it will fix things.

 

[Lucasww]

Thanks so far for the assistance. Could someone read the attached file. As my card amd Radeon hd 7650m is now legacy so a specific minimal setup is not there. Have stayed for too long with this error.

 

[ICIT2LOL]

Lucas mate here is no attached file - just what sort of file or whatever are you trying to attach.

 

[Lucasww]

The one in my first post.

 

[derekimo]

You need some other drivers too,

PCI Simple Communications Controller	PCI\VEN_8086&DEV_1E3A&SUBSYS_17F6103C&REV_04\3&21436425&0&B0	The drivers for this device are not installed.

Universal Serial Bus (USB) Controller	PCI\VEN_8086&DEV_1E31&SUBSYS_17F6103C&REV_04\3&21436425&0&A0	The drivers for this device are not installed.

Both of those should be under the chipset tab at HP here,

Drivers & Software for HP ProBook 4540s Notebook PC - HP Support Center.

The reason you should install those first is at the moment, your AMD card isn't recognized as AMD but the hardware ID does show it is,

Name	Video Controller (VGA Compatible)
PNP Device ID	PCI\VEN_1002&DEV_6841&SUBSYS_17F4103C&REV_00\4&23BBD831&5&0008
Adapter Type	Not Available
Adapter Description	Video Controller (VGA Compatible)
Adapter RAM	Not Available
Installed Drivers	Not Available
Driver Version	Not Available
INF File	Not Available
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available

It only shows the Intel graphics at the moment. They are listed above that.

There are 3 drivers under chipset, you may only need 2 but try all three, I know the USB ones you need, the other 2 will cover that PCI device.

After that, I would try the AMD driver from HP, this is a laptop, that should be your first try for drivers,

Same place under graphics,

Drivers & Software for HP ProBook 4540s Notebook PC - HP Support Center.

And incase you want it you need a Bluetooth driver too,

Ralink_RT3290_Bluetooth_01	USB\VID_148F&PID_3298&REV_0000\5&231CDD01&0&01	The drivers for this device are not installed.

That is a little over half way down under network tab,

View attachment 394411

 

[Lucasww]

Thanks mate! Let me do it and then I will the reply