BSOD caused by NVIDIA GeForce driver

[rodwrahlan]

Whenever I try to play Smite by HiRez Studios, I sometimes get a bluescreen error. It says the cause of the problem is my NVIDIA Geforce driver called "nvkflt". I have attached the .zip file. I don't know how I can fix this problem. Thanks in advance for any help/advice you may have for me.

 

[Arc]

It may not be the driver issue only, but as you are having this thought, let us try to have a closer look.

Uninstall your installed display driver using DDU.

Then download the driver 347.09 WHQL ....

[nvidia].[/nvidia]
​

Follow http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html to install the driver.

Let us know for any further BSOD. More troubleshooting may be needed depending to the situation.
____________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007d15010, fffff88004015008, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
Probably caused by : nvkflt.sys ( nvkflt+15008 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007d15010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004015008, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvkflt+15008
fffff880`04015008 4c8bc1          mov     r8,rcx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`081b4a48 fffff880`0487a134 : 00000000`00000116 fffffa80`07d15010 fffff880`04015008 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`081b4a50 fffff880`0484d867 : fffff880`04015008 fffffa80`0ba64000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`081b4a90 fffff880`04879f43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`07d15010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`081b4b40 fffff880`0494a03d : fffffa80`0783e350 00000000`00000080 00000000`00000000 fffffa80`0baf1410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`081b4bc0 fffff800`0376373a : 00000000`028f2833 fffffa80`0bb15760 fffffa80`06fa1b30 fffffa80`0bb15760 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`081b4c00 fffff800`034b88e6 : fffff880`03490180 fffffa80`0bb15760 fffff880`0349b0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`081b4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvkflt+15008
fffff880`04015008 4c8bc1          mov     r8,rcx

SYMBOL_NAME:  nvkflt+15008

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvkflt

IMAGE_NAME:  nvkflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  548be10d

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys

BUCKET_ID:  X64_0x116_IMAGE_nvkflt.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvkflt.sys

FAILURE_ID_HASH:  {35448253-45f4-f185-4686-3b8316dfb174}

Followup: MachineOwner
---------

7: kd> lmvm nvkflt
start             end                 module name
fffff880`04000000 fffff880`0404d000   nvkflt   T (no symbols)           
    Loaded symbol image file: nvkflt.sys
    Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Sat Dec 13 12:17:41 2014 (548BE10D)
    CheckSum:         0004FF77
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04cf2000 fffff880`05712000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 13 12:23:17 2014 (548BE25D)
    CheckSum:         009E7B4F
    ImageSize:        00A20000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[stevon8ter]

Hello, I've been having the same problem.

May I ask the TS how old his computer is? Mine is from dell (who also make alienware...) and is 2years old... this started happening to me around 1 year after my warranty went away.

I've completely reinstalled my Windows, reinstalled all drivers, etc...

But I'm still having an occasional bluescreen (with the exact same error log).
The times I don't get bluescreens, I can only play at 20fps (where I got 60-100 before). And even minecraft only runs at... 1 fps (maximum 10 if I tweak some stuff) which is really weird.

All this makes me think it's somehow hardware related as I know my drivers are up to date.

I don't know if any of this information helped, but thanks in advance.
(also, sorry for posting this in someone else's topic)

 

[Arc]

BSODs all took the same blue; but there is no more similarities. So no stereotype solution is feasible.

 

[stevon8ter]

What I mean is that the .dmp file is exactly the same (to the letter!)

And the problems he describes is the same, the bluescreen also mostly occurs when trying to play the same game as him, so I wouldn't know what the problem is.

My nvidia card is an Nvidia Geforce GT 540M

As I already mentioned, I've already completely reinstalled my computer, with no succes

 

[Arc]

If you want assistance for your BSOD issue, you need to read the notice at the top of the page at first.

 

[rodwrahlan]

May I ask the TS how old his computer is?

I've had this Alienware M17 for 2 years now.

 

[stevon8ter]

I've had mine for 2 years now as well... tho idk if that would have anything to do with it...?

 

[rodwrahlan]

I'm not sure if the .zip says it, but I believe the BSOD error code was something like "0x00000116" if that helps at all. I am downloading and installing the driver now but I already have 347.09 installed. I'm going to reinstall it with the instructions you provided to see if that will fix anything.

 

[rodwrahlan]

Okay now the NVIDIA installer says that the driver is not compatible to my version of windows.

Edit: Maybe it's because I downloaded the wrong bit-size driver... Whoops.

 

[Arc]

OK, get the appropriate one and see how it goes.

 

[rodwrahlan]

The driver has now been successfully reinstalled. I will try playing Smite for a while. If any problems occur, I will return to this thread.

Edit: Just played a whole game with no problems! A simple, clean re-install really helps. <3

 

[Arc]

Good news, apparently.

Use the computer and observe how it runs. Let us know for any further BSOD.

 

[rodwrahlan]

Sadly, at about 3 minutes prior to this post, my laptop BSOD'd once again. Same code, same driver.

 

[Arc]

That means some unwanted staff of the nvidia driver package is either not uninstalled or got reinstalled.

 

[rodwrahlan]

Ok I'll try the reinstall again. I might have done something wrong last time.

 

[rodwrahlan]

Another BSOD. Could it be the actual video card that's the problem?

 

[Arc]

Can you post it following the Blue Screen of Death (BSOD) Posting Instructions? Just want to see the latest crash dump before saying it.

 

[rodwrahlan]

Here is the new .zip file. I should also note that my computer froze today.

 

[Arc]

I wonder why you are getting the nvidia bloatware installed.

Uninstall your installed display driver using DDU.

Then download the driver 347.09 WHQL again ....

Install the latest WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  • GeForce Experience
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Go to Drivers - Download NVIDIA Drivers, Download 347.09 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  View attachment 347512

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
5. Apply > OK
6. Accept then restart.

Hope this time you will not get any other nvidia crap installed. As far as they are there, no valid decision can be made.

BugCheck 116, {fffffa800d437010, fffff88004964008, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
[COLOR=Red]Probably caused by : nvkflt.sys[/COLOR] ( nvkflt+15008 )

Followup: MachineOwner
---------

nvkflt is not any must. It is not present in my system.

View attachment 347513
​

And I am using the same driver.

View attachment 347514
​

As long as it is present there in the system, will not be able to attain at a valid decision.