Solved BSOD code 1000007e

[welliedog]

Hi, I keep getting a BSOD randomly, I've tried updating drivers, checked memory and removed unwanted programmes but the issue keeps happening. I've attached DM Log file. The error message I get is:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005825D7B
BCP3: FFFFF880074A7798
BCP4: FFFFF880074A7000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082918-16068-01.dmp
C:\Users\auntie bridget\AppData\Local\Temp\WER-63757-0.sysdata.xml

Any help would be much appreciated.

Thanks, Wellie

 

[axe0]

Hi welliedog,

This looks to be a problem related to the K9 web protection which I don't see installed, any chance you removed it?

 

[welliedog]

Thanks axe0, that was one of the programmes I removed a couple of hours ago. No BSOD since. I'll give it until later this evening and mark resolved.

 

[welliedog]

I had one further BSOD about an hour ago, this time accompanied by very loud white noise from my speakers. This happened immediately when I plugged my phone into a short usb cable to charge, which I've done many times before.

I've taken the usb cable out and everything appears stable since then, fingers crossed. I'll come back if further BSOD issues occur.

Thanks, Wellie