BSOD, could be from Adobe support?

liljard

New member
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Hello.
I´m an old time mac user that recently migrated.
A few days ago I had some problems with a new update for Adobe Premiere Pro and cintacted the support chat at Adobe. They asked me to install TeamViewer so that they could try to locate the problem via remote. The computer crashed a couple of times and after a hours of repeatedly contacting the chat support my problems seamed to be solved. I thought.

This morning when I was turning the computer on it switched off by it self. Then back on and so forth. I pressed f8 and got it working. From that point on I´ve had two BSOD and a couple of automatic shutdowns.
Being a newbie in the Windows world I have tried to google for answers and done a couple of diagnostics tests, but no luck.

I´m not sure if it´s the Adobe chat supports fault or something else but it seemed to have started there and I´m getting increasingly frustrated...

I´m attaching my results of SF Diagnostics Tool so see if anyone here can help me?

Thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Professional x64
CPU
Intel(R) Xeon(R) CPU E5-2687W 0 @ 3.10 GHz (2 processors)
Motherboard
ASUS ZPE-D8 WS
Graphics Card(s)
NVIDIA GeForce GTX 680
Browser
Chrome
It seems unusual the Adobe would ask to install Team Viewer but would use the Remote Desktop instead. How did you find this chat? I am suspecting you actually contacted some cyber criminals who added some spyware or something.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
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