Solved BSOD Couple times a week

[josephjames19]

Have a user that is experiencing BSODs once or twice a week (although user was on vacation for a week or so, disregard the gap in logs). From what I can tell it's a driver issue, but I don't know enough to identify which might be causing the problem.

I reinstalled Win7 Pro 64-bit fresh about a month ago but the issue came back after not too long. Blue screens seem to happen randomly during use. Any help/direction would be greatly appreciated!

Thanks so much!

 

[axe0]

Hi josephjames19,

Welcome to the 7forums

The cause is an extremely outdated network driver, I do not know what it may belong to.
Looking at the date it is from before Windows 7 was released, either update or remove it.

Name	[00000020] Deterministic Network Enhancer Miniport
Driver	c:\windows\system32\drivers\[COLOR="Red"]dne64x[/COLOR].sys (3.22.4.17992, 154.27 KB (157,968 bytes), 11/16/2008 5:39 PM)


0: kd> lmvm [COLOR="red"]dne64x[/COLOR]
Browse full module list
start             end                 module name
fffff880`045c2000 fffff880`045ee000   dne64x   T (no symbols)           
    Loaded symbol image file: dne64x.sys
    Image path: \SystemRoot\system32\DRIVERS\dne64x.sys
    Image name: dne64x.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="red"]Tue Nov 11 02:01:24 2008[/COLOR] (4918D964)
    CheckSum:         000359DA
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[josephjames19]

Hm looks like that's tied to the Cisco VPN client that we use. I will update the drivers and see if the issue is resolved moving forward.

Thanks so much for the help!

 

[axe0]

You're welcome