BSOD Crash While Gaming / Idle

[pali]

Hello all and thanks in advance for any help to come my way.

Two days ago, my system started Blue screening for the first time since I built it ~ 2 months ago. It first started happening while playing Diablo3 and streaming using the streaming software Xsplit broadcaster, and now it has happened while Idle with nothing running ( while I slept overnight ).

All windows updates are installed.

Latest drivers for my video card are installed.

All software I use is up to date as far as I know.

System Info:

OS - Microsoft Windows 7 Professional SP1 64-bit - OEM
Case - COOLER MASTER HAF 932 Advanced RC-932-KKN5-GP Steel ATX Full Tower Computer Case with USB 3.0, Black Interior and Four Fans-1x ...
HD1 - SSD - Mushkin Enhanced Chronos MKNSSDCR120GB 2.5" 120GB SATA III MLC Internal Solid State Drive (SSD)
HD2 - Western Digital Caviar Black WD1002FAEX 1TB 7200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive
MB - ASUS Maximus V Gene LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard
CPU - Intel Core i5-2500K Sandy Bridge 3.3GHz (3.7GHz Turbo Boost) LGA 1155 95W Quad-Core Desktop Processor Intel HD Graphics 3000 ...
PS - CORSAIR Professional Series Gold AX850 (CMPSU-850AX) 850W ATX12V v2.31 / EPS12V v2.92 80 PLUS GOLD Certified Full Modular ...
Mem - CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 Desktop Memory Model CMZ16GX3M4X1866C9R
GPU - EVGA 012-P3-1470-AR GeForce GTX 470 (Fermi) 1280MB 320-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

So far I have crashed twice while Idle, 4 times while playing Diablo3 ( twice while streaming with Xsplit and twice with only being in skype while playing.

I turned on the small memory dump reporting as advised in another thread, but it might not have caught any errors yet.

If I missed something please let me know and I will update it asap.

"EDIT"
All parts aside from the GPU are ~ two months old all from newegg bought new.
The GPU was also bought from newegg, ~ 2 years ago.

"EDIT2"
I had paging file turned off, and now it is on. Further crashes will now report correctly ( I didn't know they wouldn't report without it on. )

Could the crashes come from having it off? ( sorry I'm not so good with all this stuff )

Thanks in advance for any help/tips/advice.

 

[writhziden]

Problem Devices:

SM Bus Controller	PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB	The drivers for this device are not installed.
PCI Simple Communications Controller	PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0	The drivers for this device are not installed.

The above devices are Intel drivers. Install all Intel drivers from your motherboard support site: Chipset, VGA, LAN, USB, SATA. I am surprised the system has been running as well as it has without those drivers. ASUS - Motherboards- ASUS Maximus V GENE


After installing the Intel VGA driver, disable your Intel graphics in Device Manager: Start Menu -> Right click Computer -> Manage -> Device Manager from the list on the left -> Expand Display adapters -> Right click Intel display device -> Disable


Nothing to indicate what your crashes were, unfortunately. And yes, disabling your pagefile can cause crashes. It is best to have at least 4 GB reserved for the pagefile for programs that expect it to be there.

 

[pali]

Hey man, thanks for a quick response.

I went through the Asus site and got all of the drivers for everything you listed. The VGA driver though, kept giving me an error saying "Your system does not meet the minimum requirements." I made sure I downloaded the Win7 64 bit version, even re downloaded it 3 times and got the same error. No idea what I could be or if it was something I was doing wrong, I don't believe it was me, but anything is possible.

All the other drivers installed perfectly.

I also went to the Intel site, and used an app to make sure all of my intel drivers were updated, and there was one so I updated that too.

Just got done with all that now, 11pm EST, I didn't have a crash today as of yet, also just let the machine Idle and didn't really do anything on it.

I have the paging file on, system determining the size, so possibly that could be my source of crashes, not having it on like you said.

I re ran the utilities that were suggested before making a post here, and am Attaching them so you can ( or whomever ) can re look over them to make sure I did what you said correctly.

The device manager is still showing the PCI Simple Communications Controller as not being installed, and I did some looking up on it but cant find a driver for it. Most sites say its something having to do with a dial up modem driver or w/e and I don't have one or plan on using one, but still don't know where to get the driver for it. No clue if that could be causing it but will try anything.

Still haven't crashed yet, so no error report to give, but if you or whomever needs anything from me info wise, plz ask and I will do my best to timely respond.

Ty again for the helps.

 

[writhziden]

Intel(R) Management Engine Interface can be found in ASUS - Motherboards- ASUS Maximus V GENE -> Windows 7 64bit -> Utilities.

That is the device you are currently missing the driver for. Please install it.

It appears your Intel VGA onboard graphics are disabled through the BIOS. If that is the case, there is no reason to install the driver or to enable it in the BIOS. Leave things as is (after installing the Intel Management Engine Interface drivers) and see how the system responds with the driver changes.

 

[pali]

All drivers installed.

Attached another archive with the perfmon report and the utility folder.

Haven't had a Blue screen yet.

I did however, after playing Diablo 3 for a while, with skype / mumble / firefox open have a somewhat crash.

After exiting out of Diablo 3 ( I saw your response, so I immediately downloaded the drivers ) and when I went to open the folder, Explorer crashed. Everything somewhat locked up, cpu usage went to 100%, and eventually every program was non responsive. I managed to open the task manager, and all of the programs went status wise to "not responding."

I had to hard reboot the system, I couldn't get anything to respond.

Rebooted, installed the drivers, and am now typing this out.

Ty again for your assistance. If I experience any more issues, I will respond here.

 

[writhziden]

You have an Event ID 10 error: Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

Also, please uninstall the following program, download a fresh copy, and then install the fresh copy. You have sidebyside errors related to it which indicate it may be corrupted.

C:\Program Files (x86)\SplitMediaLabs\XSplit

 

[pali]

Followed that link and let that site correct the Error using the link.

Fresh Install of Xsplit ( no error this time on install ).

Attached a fresh copy of the 2 reports to this post.

Ty again!

 

[pali]

Went out for a few min, came back, blue screen, and here is the Mini Dump File.

 

[pali]

Same thing while Idle occurred again while the system was Idle with no applications running aside from Skype and firefox.

Attached the new dump files.

 

[pali]

Same issue pretty frequently now.

Attached new updated info from the tools and the perfmon report.

 

[writhziden]

Crashes may be related to the SSD. It could need to be reset for the hardware/software connections to work properly through the BIOS and to clear any corruption.

Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.

1. Power off the system.
2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
6. Let the computer remain in the BIOS for 20 minutes.
7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
8. Leave the drive disconnected for 30 seconds to let all power drain from it.
9. Replace the drive connection(s) and then do steps 4-8 again.
10. Repeat steps 1-4.
11. Start your computer normally and run Windows.

The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.


Also, is your SSD firmware up to date? If you do not know or if you know it is not, updating it should take priority.

 

[pali]

Yes, my firmware for the SSD is updated to the most current version.

Will do the power cycle now and see if that helps.

 

[pali]

Alright, power cycle completed.

Do you want another set of reports? Or do I just sit around now and wait for a possible Blue screen and report if/when it happens?

Ty again for all of your help.

 

[pali]

Its been 15 hours now, no blue screen.

Not sure if fixed, but this has been the longest it has been without one.

/crossing fingers

 

[pali]

Still stable. So far so good.

 

[pali]

Had it running all night, no crashes.

Thinking might have worked, but still early to tell.

 

[pali]

Looks like its up to its old tricks again.

Went out to cook on the grill, came back to a blue screen.

New set of reports.

/baffled still

 

[writhziden]

Alright, try removing all ASUS utilities including ASUS Update. See if the problems persist.


If you still crash after removing ASUS utilities, check for an underlying driver conflict.

• Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
  
  a. Backup your system and user files
  b. Create a system restore point
  c. If you do not have a Windows 7 DVD, Create a system repair disc
  d. In Windows 7:

  • Click the Start Menu
  • Type verifier in Search programs and files (do not hit enter)
  • Right click verifier and click Run as administrator
  • Put a tick in Create custom settings (for code developers) and click next
  • Put a tick in Select individual settings from a full list and click next
  • Set up the individual settings as in the image and click next
    View attachment 218044
  • Put a tick in Select driver names from a list
  • Put a tick next to all non-Microsoft drivers.
  • Click Finish.
  • Restart your computer.

  
  If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using http://www.sevenforums.com/tutorials/700-system-restore.html OPTION TWO.
  
  If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.​
  The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
  
  When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
  verifier /reset​
  -> Restart your computer.

 

[pali]

Ok, uninstalled the asus update utility and haven't crashed since.

I missed the first line of your response, and went right to using the driver verifier steps, and ran that a few times.

No errors, windows started right up with no problems. I restarted a bunch of times, even disabled it, re enabled it and tried it again, couldn't get it to crash at all.

Now I guess its back to the waiting game? See if it crashes again over time.

Note that I have been running prime95 overnight with no issues. Not sure if there are any recommended settings for that but I ran it straight out of the box, 64 bit version, default download settings, no issues so far. ( a friend told me to let it run and run and see if any issues from it. )

 

[writhziden]

You should run Prime95 small FFTs, in place FFTs, and Blend each for at least three hours. Running overnight is a good step.

What temperatures do you see under stress?


Also, you should disable Verifier to see if the system is stable with it disabled with the ASUS update utility uninstalled. Verifier should only be used if you are already getting crashes or it may cause crashes with false positives to occur.