BSOD crash

[jaice dyer]

On Oct. 30,2011 when I attempted to shut down my computer a message appeared stating windows is not responding. I ran an antivirus and no threats were found ( have Mcafee installed). Then I attempted to shut down again and again the same message appeared. This time I uninstalled quicktime ( had received a notice new software was available and it installed successfully) and was able to shut down. This was the first time this has happened.

Is Windows 7 . . . - x86 (32-bit) or x64 ? 64 bit - the original installed OS on the system? yes - an OEM or full retail version? home premium - OEM = came pre-installed on system yes - Full Retail = you purchased it from retailer - What is the age of system (hardware)? almost 2 years - What is the age of OS installation (have you re-installed the OS?) since purchased

 

[zigzag3143]

On Oct. 30,2011 when I attempted to shut down my computer a message appeared stating windows is not responding. I ran an antivirus and no threats were found ( have Mcafee installed). Then I attempted to shut down again and again the same message appeared. This time I uninstalled quicktime ( had received a notice new software was available and it installed successfully) and was able to shut down. This was the first time this has happened.

Is Windows 7 . . . - x86 (32-bit) or x64 ? 64 bit - the original installed OS on the system? yes - an OEM or full retail version? home premium - OEM = came pre-installed on system yes - Full Retail = you purchased it from retailer - What is the age of system (hardware)? almost 2 years - What is the age of OS installation (have you re-installed the OS?) since purchased

Before we can get to the bottom of the real cause you have many drivers that are older than win 7 itself and need to be updated.

[COLOR=Red]iirsp.sys    [/COLOR]12/13/2005 4:47:54 PM        fffff880`015a7000    fffff880`015b8000    0x00011000    0x439f418a                        
[COLOR=Red]nfrd960.sys  [/COLOR]  6/6/2006 4:11:48 PM        fffff880`014cf000    fffff880`014df000    0x00010000    0x4485ef94                        
adpu320.sys    2/27/2007 7:04:15 PM        fffff880`011d0000    fffff880`011ff000    0x0002f000    0x45e4c6ff                        
adpahci.sys    5/1/2007 12:30:09 PM        fffff880`0117a000    fffff880`011d0000    0x00056000    0x46377921                        
arc.sys    5/24/2007 4:27:55 PM        fffff880`014ec000    fffff880`01505000    0x00019000    0x4656035b                        
[COLOR=Red]SiSRaid2.sys [/COLOR]   9/24/2008 1:28:20 PM        fffff880`019cc000    fffff880`019da000    0x0000e000    0x48da86c4                        
[COLOR=Red]sisraid4.sys    [/COLOR]10/1/2008 4:56:04 PM        fffff880`019da000    fffff880`019f2000    0x00018000    0x48e3f1f4                        
[COLOR=Red]adp94xx.sys[/COLOR]    12/5/2008 6:54:42 PM        fffff880`010ff000    fffff880`0117a000    0x0007b000    0x4939bf42                        
lsi_fc.sys    12/9/2008 5:46:09 PM        fffff880`015b8000    fffff880`015d7000    0x0001f000    0x493ef531                        
arcsas.sys    1/14/2009 2:27:37 PM        fffff880`01505000    fffff880`01520000    0x0001b000    0x496e3ca9                        
ql2300.sys    1/22/2009 6:05:06 PM        fffff880`01828000    fffff880`019cc000    0x001a4000    0x4978fba2                        
[COLOR=Red]vsmraid.sys  [/COLOR]  1/30/2009 8:18:57 PM        fffff880`01721000    fffff880`0174b000    0x0002a000    0x4983a701                        
[COLOR=Red]elxstor.sys [/COLOR]   2/3/2009 5:52:11 PM        fffff880`01520000    fffff880`015a7000    0x00087000    0x4988ca9b                        
[COLOR=Red]stexstor.sys [/COLOR]   2/17/2009 6:03:36 PM        fffff880`019f2000    fffff880`019fc000    0x0000a000    0x499b4248                        
[COLOR=Red]Rt64win7.sys[/COLOR]    2/26/2009 4:04:13 AM        fffff880`05200000    fffff880`05232000    0x00032000    0x49a65b0d                        
amdsbs.sys    3/20/2009 1:36:03 PM        fffff880`0101e000    fffff880`01065000    0x00047000    0x49c3e213                        
agrsm64.sys    4/6/2009 4:31:06 PM        fffff880`066c5000    fffff880`067f6000    0x00131000    0x49da749a                        
lsi_scsi.sys    4/16/2009 5:13:50 PM        fffff880`01400000    fffff880`0141f000    0x0001f000    0x49e7ad9e                        
HpqKbFiltr.sys    4/29/2009 8:48:30 AM        fffff880`05232000    fffff880`0523e000    0x0000c000    0x49f85aae                        
lsi_sas.sys    5/18/2009 7:20:23 PM        fffff880`0122a000    fffff880`01247000    0x0001d000    0x4a11fb47                        
lsi_sas2.sys    5/18/2009 7:31:48 PM        fffff880`015d7000    fffff880`015ea000    0x00013000    0x4a11fdf4                        
megasas.sys    5/18/2009 8:09:46 PM        fffff880`0141f000    fffff880`0142b000    0x0000c000    0x4a1206da                        
ql40xx.sys    5/18/2009 8:18:11 PM        fffff880`016c2000    fffff880`01721000    0x0005f000    0x4a1208d3                        
MegaSR.sys    5/18/2009 8:25:54 PM        fffff880`0142b000    fffff880`014cf000    0x000a4000    0x4a120aa2                        
IntcHdmi.sys    7/10/2009 8:45:10 AM        fffff880`0660f000    fffff880`06636000    0x00027000    0x4a5745e6

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads