BSOD - crashes seen, usually after returning from sleep mode.

[prashanthrama]

Hello,

I have been seeing BSODs randomly ever since I got this laptop. Usually, it is seen after the laptop resumes from sleep i.e it has been put to sleep and I power it back on. I have attached the zip file that has multiple crashes - hope someone on this forum will be able to help me decode them, and hope there is a common reason for the crashes. Please help on this.

Some more details:
Laptop make: lenovo ideapad
processor : i7 2.2 Ghz
graphics card : nvidia geforce
memory : 8gb.

Please let me know if any more info. is needed from me.

Appreciate any help.

Thanks,
Prashanth.

 

[koolkat77]

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  • McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes - Free
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

---

Perform a System File Check:

• Click on the start rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

---

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results & await the .nfo file.

 

[prashanthrama]

Hi Koolkat77,

Thanks for your reply. PFA the zip file having the .nfo and .txt files you asked for.

I had McAfee AT that I got free with the laptop for ~6 months, after it expired (on Dec 12th) I uninstalled it and installed Kaspersky AT. I have performed a full system scan with this and found no issues.

Also ran sfc/scannow - it said "windows resource protection did not find any integrity violations". I am running a disk check now, I am fairly confident there should not be any issues, as this is a new laptop.

 

[koolkat77]

Ok

Please run the McAfee removal tool again. It may have not uninstalled in the correct manner.

 

[prashanthrama]

I ran the uninstall tool now. It is done.
Were the msinfo files and the dmp files of any use to indicate the cause of the crashes?

Thanks again for helping me out with this !

 

[koolkat77]

Did you get any BSOD-s after making the changes?

 

[prashanthrama]

No BSODs have been seen so far .. after my original post date (4 days ago)

 

[koolkat77]

OK.

Update the thread with new dump files if they reoccur.

 

[prashanthrama]

There was a BSOD again - seen after resuming from sleep. I am uploading the SF diagnostic tool output. The latest .dmp file is the one corresponding to 02-Jan-2013.

The blue screen seen while dumping seemed to indicate a driver problem, though it did not mention which driver / device caused it.

 

[Arc]

It is a stop 0xE4.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck E4[/COLOR], {2, fffffa8006f890d0, fffffa8006f890f0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4d34c )

Followup: MachineOwner
---------

According to Carrona.org, STOP 0x000000E4: WORKER_INVALID
Usual causes: Device driver, ?Memory

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results, with the subsequent crash dumps, if any.

 

[prashanthrama]

Thanks Arc for your reply.
I turned on driver verifier, and left it on for about 24 hours - no crashes were seen.

I will start the memory diagnostic now, will keep the thread posted. Thanks.

 

[prashanthrama]

I tried both of these below:

** Memtest86+ V4.20 (25/01/2011) **
​

• Download - Pre-Compiled Bootable Binary (.zip)
• Download - Pre-Compiled Bootable ISO (.zip)

with a USB stick, and setup bios for boot from USB. (with the unzip .iso/.bin file in the usb stick)

In both cases, after switching on, it says it could not find an operating system. Is there a step I am missing here?

 

[prashanthrama]

In the meantime, I saw another blue screen after resuming from sleep. Attaching the dmp files with rest of the info (latest dump file on 6th Jan)...

 

[Arc]

The crash dump is as silent as it was earlier.

Follow the part 2 of http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html again.

 

[prashanthrama]

did the memtest for 7 retries. it did not show up any errors.

any other suggestions?

 

[Arc]

did the memtest for 7 retries. it did not show up any errors.

any other suggestions?

Turn USB Selective Suspense off.

USB Selective Suspend - Turn On or Off

Let us know if it is crashing anymore or not.

 

[Dave76]

How many passes did you make with memtest86+?
How many hours did it take?

Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

 

[prashanthrama]

I had left the memtest overnight. it took about 11hrs to go over 7 passes. i have a 8 gb ram.

regarding the temperatures, the temp is around 40 deg under very little load, and it goes upto around 50 deg under 20% load. at a load of 90 to 95%, the temp hovers between 60 - 65 degrees.

I saw 2 more crashes in the last one week, I hadn't turned off usb selective suspend (suggested by arc). I will do that now.. and watch for crashes.