BSOD Crashes

[dwang105]

Hey all, I have been experiencing some BSOD crashes while playing SC2.

I was wondering if you guys could help figure out the problem?

I have attached a *.zip file with the PERFMON HTML file and the BSOD Dump and System File Collection info.

This computer is one that I built around December of 2009. I ran into some problems with the video card, and got it RMA'd. I started getting BSOD crashes infrequently, and now it has become about once a day after 1-2 hours of Starcraft 2.

I checked the dump logs last night, and it looked like there was an issue with the Video Drivers (IRQ_NOT_LESS_OR_EQUAL error with the ATIKNDAG.SYS file). I uninstalled the ATI Video drivers (along with CCC), and reinstalled just the 10.8 Catalyst Video drivers, as I read that the CCC software can sometimes cause BSOD crashes. So, it crashed again tonite, but with a different error - KMODE Exception Not Handled.

My specs are:
Windows 7 Home edition, 64 bit
Intel Core i7 920
6 GB RAM
ATI Radeon HD5870 video card

Please let me know if there is anything else you need. I appreciate any assistance!

 

[dwang105]

Experienced a few more crashes tonite - some with Driver Verifier on. I have attached the these Crash Dump files as well, in case they provide more info.

Thanks again!

 

[Jonathan_King]

I suspect your AsusUpdate program is the cause here. Please uninstall it in Programs and Features, and see what happens.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 02:14:13.045 2010 (UTC - 4:00)
System Uptime: 0 days 2:11:16.013
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep  3 23:05:44.138 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:38.106
BugCheck C4, {f6, 134, fffffa8009040b30, fffff88002ce56f6}
*** WARNING: Unable to verify timestamp for AsIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys
Probably caused by : AsIO.sys ( AsIO+16f6 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  UpdateChecker.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep  3 23:02:15.086 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:39.054
BugCheck C4, {f6, 134, fffffa8009024280, fffff88002deb6f6}
*** WARNING: Unable to verify timestamp for AsIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys
Probably caused by : AsIO.sys ( AsIO+16f6 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  UpdateChecker.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep  3 22:58:39.731 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:37.699
BugCheck C4, {f6, 134, fffffa80091efb30, fffff88002df56f6}
*** WARNING: Unable to verify timestamp for AsIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys
Probably caused by : AsIO.sys ( AsIO+16f6 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  UpdateChecker.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[dwang105]

Thanks for the reply!
After the first set of crashes, I saw that AsIO.sys was causing the crashes using Driver Verifier, so I uninstalled AsusUpdate already. I still experienced another BSOD after uninstalled - the one that called out "intelppm.sys"

Any ideas there?