BSOD Crashing all the time with bugcheck 0x0000007e

[tamilzu]

Hi,
My Dell 14Z has windows 7 Home premium (64 bit). According to Dell System info, it was rebooted with bugcheck 0x0000007e. it almost crashes into bluescreen with the frequency of 15 minutes

please help.

Thanks in advance. Dump attached

 

[carwiz]

Unable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys

iaStor iaStor.sys Wed Feb 01 18:15:24 2012
Driver c:\windows\system32\drivers\iastor.sys (11.1.0.1006, 555.27 KB (568,600 bytes), 16/8/2012 7:43 PM)

This is odd. Try running SFC /scannow from an elevated command prompt. Report back any console messages.
Also check to see if there are updates for drivers and the BIOS from Dell.

Forgot to ask- Are you trying to run RAID on a single drive?

 

[tamilzu]

Thanks carwiz.
I ran SFC/scannow but got the status 'Windows Resource Protection did not find any integrity violations''.
I did install the latest BIOS from Dell site(A10) still getting the same error.

I do have 2 drives - one 32GB mSATA drive and 500GB hadrdisk drive partitioned into 3 ).
someone claims that iastore.sys is a virus..
[SOLVED] BSOD Help!? - Tech Support Forum
is this true?
Please advice
Please help

 

[koolkat77]

Scan your system with the following:

• Kaspersky TDSSKiller
  • How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

• ESET online scanner
  • One-time virus scanner free with ESET online scanner

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

McAfee is a frequent cause of BSOD's. As a test please remove it using the McAfee Removal Tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides best stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• Click on the Start button
• Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
• Select the “Startup” tab.
• Deselect all items other than the antivirus.
• Apply > OK
• Accept then restart.

Full tutorial:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. At the command prompt, type the following command, and then press ENTER: sfc /scannow
   The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Check your hard drive(s) for errors by running chkdsk:

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and further BSOD reports if you have them.

The following is for information purposes only.

[FONT="Lucida Console"]Debug session time: Tue Mar 26 05:01:36.397 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-14086-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:04:03.724
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+496b0 )
BugCheck 1000007E, {ffffffffc0000005, fffff880010666b0, fffff88004114798, fffff88004113ff0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880010666b0, The address that the exception occurred at
Arg3: fffff88004114798, Exception Record Address
Arg4: fffff88004113ff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_iaStor+496b0
MaxSpeed:     1700
CurrentSpeed: 1696
BiosVersion = A10
BiosReleaseDate = 01/29/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5423
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Mar 26 04:56:41.958 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-13478-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:02:18.911
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+496b0 )
BugCheck 1000007E, {ffffffffc0000005, fffff8800109e6b0, fffff88004314798, fffff88004313ff0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800109e6b0, The address that the exception occurred at
Arg3: fffff88004314798, Exception Record Address
Arg4: fffff88004313ff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_iaStor+496b0
MaxSpeed:     1700
CurrentSpeed: 1696
BiosVersion = A10
BiosReleaseDate = 01/29/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5423
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Mar 26 04:53:30.611 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-14227-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:04:35.937
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+496b0 )
BugCheck 1000007E, {ffffffffc0000005, fffff8800106b6b0, fffff88004114798, fffff88004113ff0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800106b6b0, The address that the exception occurred at
Arg3: fffff88004114798, Exception Record Address
Arg4: fffff88004113ff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_iaStor+496b0
MaxSpeed:     1700
CurrentSpeed: 1696
BiosVersion = A10
BiosReleaseDate = 01/29/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5423
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Mar 26 04:48:00.425 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\032613-22074-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:40:19.752
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+496b0 )
BugCheck 1000007E, {ffffffffc0000005, fffff880012696b0, fffff88004114798, fffff88004113ff0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880012696b0, The address that the exception occurred at
Arg3: fffff88004114798, Exception Record Address
Arg4: fffff88004113ff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_iaStor+496b0
MaxSpeed:     1700
CurrentSpeed: 1696
BiosVersion = A10
BiosReleaseDate = 01/29/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5423
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[carwiz]

Thanks for stepping in on my absence Yussi. Don't you ever sleep?

Tamilzu- Iastor.sys is an Intel driver for the Intel series of chip sets used for disk drive controllers. It's used by many OEM manufactures. I use it myself on the system I'm using now. That's not to say there could be malware called by the same name. Follow the AV scan directions above and keep us posted.

 

[koolkat77]

Thanks for stepping in on my absence Yussi. Don't you ever sleep?

Yes I do. For 6 hours max

It's just that we're online at the same time

 

[tamilzu]

Apologies for my late reply i was out of town due to an officialtrip.
I followed all the steps excepts chkdsk as i get 'check disk cancelled 'error while rebooting. attaching the latest dump. Nothing unusual detected in other steps.

Please advice

 

[koolkat77]

Do you get BSOD in safe mode?

 

[carwiz]

The Intel drivers still aren't matching up. Also, I'm seeing an Adaptec AHCI driver. Do you have an Adaptec adapter card installed in your system?

Unable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys


Loaded symbol image file: iaStor.sys
Image path: \SystemRoot\system32\drivers\iaStor.sys
Image name: iaStor.sys
Timestamp: Wed Feb 01 18:15:24 2012

 

[tamilzu]

@KOOLkat77- yes - even in Safe mode i got BSOD
@CARWHIZ - Dont know , how to check if the adapter installed? pls advice

By the way - i disabled the acceleration in Intel RAPID storage Technology GuI and its stable although the system is slow to boot.. I will monitor for some more time. Could be something to do with its configuration. The driver provided by the dell may not be the latest. is it ok to download from Intel site and install?
Please guide me how to properly configure ..

Thanks in advance

 

[koolkat77]

@KOOLkat77- yes - even in Safe mode i got BSOD

Sounds like a hardware problem.