Solved BSOD D1 possibly portcls.sys related

[fungus2922]

Seriously need help with BSOD.
Started 13 Oct 2013 and happens at least once each day.
Same errors every time. portcls.sys is mentioned every time. A new version of this was installed about that time when a Windows monthly update happened.
I found an older version and installed it but BSOD continued to happen. This seems to be an audio driver.

Here is a screen report:

19oct2013
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF881063AFFF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88005345770
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\101913-46831-01.dmp
C:\Users\John\AppData\Local\Temp\WER-564442-0.sysdata.xml

I have downloaded the suggested SF Diagnostics Tool.exe and ran it. I'll try to include the zipped folder here for you to examine.

Please let me know what else I need to supply to you.

Thanks!!

John B.

 

[koolkat77]

Welcome to the Forum.

Norton is a known cause of BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
Driver Reference Table - Afc.sys

pcouffin.sys Tue Dec 5 20:39:30 2006 (457584A2)
low level access layer for CD devices (A part of many different CD/DVD burning programs)
Driver Reference Table - pcouffin.sys

cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
C-Media Audio Driver (WDM) by C-Media
Driver Reference Table - cmudax3.sys

AtiPcie.sys Tue May 5 21:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Driver Reference Table - AtiPcie.sys

ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys

atikmpag.sys Wed Apr 20 07:22:32 2011 (4DAE3558)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Wed Apr 20 07:53:29 2011 (4DAE3C99)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Keep us posted.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 24 23:22:35.219 2014 (UTC + 6:00)
System Uptime: 0 days 0:17:42.796
BugCheck D1, {fffff88102f8eff8, 2, 0, fffff88005370770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 24 09:28:15.382 2014 (UTC + 6:00)
System Uptime: 0 days 5:13:11.584
BugCheck D1, {fffff881051b9ff8, 2, 0, fffff88005347770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Jan 23 08:55:07.574 2014 (UTC + 6:00)
System Uptime: 0 days 0:23:18.776
BugCheck D1, {fffff88104b8eff8, 2, 0, fffff88005201770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jan 21 02:53:22.818 2014 (UTC + 6:00)
System Uptime: 0 days 1:52:00.410
BugCheck D1, {fffff88105f8eff8, 2, 0, fffff88005ba4770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Jan 19 10:00:50.038 2014 (UTC + 6:00)
System Uptime: 0 days 1:38:20.630
BugCheck D1, {fffff8810538d700, 2, 0, fffff8800517c695}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+1e5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Jan 18 09:15:58.278 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:52.870
BugCheck D1, {fffff881055aeff8, 2, 0, fffff88005001770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 17 11:42:33.754 2014 (UTC + 6:00)
System Uptime: 0 days 0:24:23.346
BugCheck D1, {fffff8810538eff8, 2, 0, fffff88004f6a770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Jan 15 11:09:48.768 2014 (UTC + 6:00)
System Uptime: 0 days 0:34:00.970
BugCheck D1, {fffff8810518eff8, 2, 0, fffff88005392770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

 

[fungus2922]

Hi:

this did the trick:

"cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
C-Media Audio Driver (WDM) by C-Media
Driver Reference Table - cmudax3.sys"

The only thing I tried was to remove software, and card, that came with a cheap C-Media pci audio card installed a few years ago. Instant joy.

Thanks.

Fungus

 

[koolkat77]

Thanks for letting us know