Solved BSOD daily happening, sometimes system just reboots (ntoskrnl.exe)

[tayhwah]

Hi all. This is my attempt to resolve this problematic PC. This is a machine donated by my family and it has not run well since day 1. There are many times it will just reboot and when I am lucky, it goes to BSOD and I get a minidump. I do not understand any of the things I read when I ran the WhoCrashed application I installed. So here I am, asking for help.

I have attached the minidumps in a zip in this thread and will follow up with another file from the DM Log Collector.

Thanks in advance for reading this and trying to resolve this.

cheers
tayhwah

 

[tayhwah]

Here is the file from DM Log Collector

 

[tayhwah]

Help.

 

[tayhwah]

any help is appreciated.

 

[Arc]

People search for threads as unanswered. Whenever you bump your thread, it gets out of the list of unanswered ones, and minimizes the chance to have a reply.

Now, 4 weeks is almost a month, and the data may not reflect the current situation rightly. Can you run the Blue Screen of Death (BSOD) Posting Instructions once again and upload a zip containing the latest, contemporary files? Then we may start with troubleshooting.

 

[tayhwah]

Hi ARC. I am finally able to run the PC long enough to do the tasks you mentioned. Past few days the machine just reboots each time I try.

 

[Arc]

[COLOR=Red]BugCheck 4CD3F80[/COLOR], {c0000005, fffff960001467f9, fffff88006838090, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

BugCheck 50, {fffff901083895c0, 1, fffff96000095bde, 5}


Could not read faulting driver name
Probably caused by : hardware ( win32k!GreSetPointer+25e )

Followup: MachineOwner
---------

Some of your hardware is causing the issue. Do some basic tests at first ....

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Stress test the CPU.

Hardware - Stress Test With Prime95
​

It saves the result as a .txt file in the prime95's folder. Upload the file for us.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Let us know the results.

 

[tayhwah]

Video Card - Stress Test with Furmark

Test was okay, the temperature flatlined after a while and there were no visual artifacts on screen.

 

[tayhwah]

Speccy snapshot

http://speccy.piriform.com/results/KcGylweJeJfoyXdBxuHj28r

 

[tayhwah]

Hardware Stress Test

I was looking at this but the CPU temperature went above 82 degree Celsius and I got worried. Stopped it after 18 minutes.

 

[Arc]

Speccy snapshot

http://speccy.piriform.com/results/KcGylweJeJfoyXdBxuHj28r

The CPU runs extremely hot, beyond tolerance. Open the computer, clean the fan grills and apply new thermal paste to the heatsneak.

If you cannot do it, get it done by somebody who can, even a paid professional.

 

[tayhwah]

Thanks for identifying this Arc.
My brother came by to help me reapply thermal paste to the CPU.
New readouts from Speccy.

http://speccy.piriform.com/results/aormi5u10XFOYtfpQyHafRJ

 

[tayhwah]

Readouts from Speccy. System has been running for close to 4 hours without BSOD.
http://speccy.piriform.com/results/kT2AbmpY0MGJVIK27fKZhFR

 

[Arc]

Nice.

Now observe the situation for the next few days. Report us for any further BSOD.

 

[tayhwah]

Thanks Arc. I will continue monitoring the system and report back weekly or when a BSOD happens.

 

[tayhwah]

Hi Arc. System has been running fine for a week. Today is the longest it has been running. 14 hours straight without any issues. I would consider this BSOD fixed. Thank you Arc.

http://speccy.piriform.com/results/3yIQbLhZv5dX4EMVmoIhoLm

 

[Arc]