BSOD 'driver power state failure' on shutting down

[stardog32]

Hi all, I am hoping someone can help me fix this BSOD problem without having to return my laptop. I started having this error when I first bought my laptop a few months ago (Lenovo G770) and reinstalling Windows didn't fix it. I thought it was to do with switchable graphics as I was having problems with that, but after several driver updates I'm still getting the problem.

Basically about half of the time my computer freezes on shut down, if I leave it long enough (5-10 mins) I get a blue screen with 'DRIVER_POWER_STATE_FAILURE'. Caused by address 'ntoskrnl.exe+7efc0' bug check code '0x0000009f'.

I attached the report made from SF Diagnostic tool, would be grateful if someone has the time to look at this. If any more info is needed I am happy to provide it.

Thankyou

 

[koolkat77]

Welcome to SevenForums

Your .dmp files point toward a driver.

>[ 16, 2]   0  0 fffffa80091e73f0 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\drivers\cm11264.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cm11264.sys
*** ERROR: Module load completed but symbols could not be loaded for cm11264.sys
 \Driver\ASUSU1
			Args: 00016600 00000001 00000004 00000006
 [ 16, 2]   0 e1 fffffa80091ebb10 00000000 00000000-00000000    pending
	       \Driver\ksthunk
			Args: 00016600 00000001 00000004 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80091bf0d0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm cm11264
start             end                 module name
fffff880`07818000 fffff880`079a3000   cm11264  T (no symbols)           
    Loaded symbol image file: cm11264.sys
    Image path: \SystemRoot\system32\drivers\cm11264.sys
    Image name: cm11264.sys
    Timestamp:        Tue Aug 23 13:44:13 2011 (4E535A4D)
    CheckSum:         0013F60A
    ImageSize:        0018B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Product:C-Media USB Audio Driver (WDM) Company:C-Media Electronics Inc
Description:C-Media Audio WDM Driver

Suggestions:
Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; C-Media USB Audio. REBOOT then delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Upgrading drivers for pre-existing device

1. Open Device Manager http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html
2. In the Device Manager locate the device you wish to update the drivers for/look for a :warn:
3. Right-click the device and click Properties.
4. In the Properties window click the Driver tab.
5. Click the Update Driver button.
6. Search online for the latest drivers.

Once drivers have been installed reboot.

OR

C-Media Electronics, Inc.

The tutorial below may be of help in your situation:

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Additionally:

• Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public

AVG contributes in BSOD-s. Please uninstall it using the AVG Removal tool:

• AVG | Download tools and utilities

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD-s if any.

 

[stardog32]

Thanks for the info koolkat, that's really odd...the C-Media USB audio isn't mentioned as a program or as an audio device in device manager. I use an Asus U1 USB sound card which is listed in device manager but I've never heard of C-Media.

Do you know of any other way of uninstalling it as I can't find it?

EDIT: My mistake, C-Media is listed in the driver details for my Asus sound card, so I guess that's the problem driver. I'm pretty sure I have installed the most recent driver for that device though :/

 

[koolkat77]

You should disable it and see if the BSOD happens again.