BSOD: Driver Power State Failure

[Garlico]

Whenever my Nvidia geforce GTX 460m is enabled in Device Manager the laptop crashes. Sometimes it will crash after a minute, sometimes a few hours. I'm beginning to think it's a hardware problem but I'm not sure. The requested zip file is attached.

 

[Northernsoul55]

Hi, Welcome to the forums.

Your logs show a driver is causing an inconsistent power state:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck [COLOR=red]9F[/COLOR], {3, fffffa8009862a10, fffff80000ba2748, fffffa800ebc1010}
Probably caused by : ACPI.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[B]DRIVER_POWER_STATE_FAILURE (9f)[/B]

These are the drivers in question (in RED) :

0: kd> !devobj fffffa800c1dfe40 f
fffff8000342dfb0: Unable to get value of ObpRootDirectoryObject
Device object (fffffa800c1dfe40) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800c1dfe10
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=red]sptd.sys[/COLOR]
 \Driver\ACPI DriverObject fffffa8006fc1140
Current Irp 00000000 RefCount 0 Type 00000032 Flags 00004000
DevExt fffffa800708e010 DevObjExt fffffa800c1dff90 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedDevice (Upper) fffffa800a352040Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for[COLOR=red] nvlddmkm.sys[/COLOR]
 \Driver\nvlddmkm
AttachedTo (Lower) fffffa8009862a10 \Driver\pci

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

:ar: DuplexSecure - Downloads

   Warning

If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.

Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot


Please update your Nvidia Driver to the latest version:

1. Download latest Nvidia Driver, choosing Option 2: :ar: Nividia Driver Download
2. Goto Start> Type: Device Manager
3. Expand Display Adapters
4. Right-Click "Driver Name", and Uninstall
5. Reboot your computer
6. Run Driver Sweeper
7. Reboot again
8. Install Downloaded Nividia Driver

Use Driver Sweerper to scan for any left over files from the old driver:

:ar: Clean Left over Files after Uninstalling

Please create a :ar: system restore point before commencing.

If your Nividia drivers are up-to-date, then roll back your driver
to the previous version:

:ar: Roll Back Drivers Tutorial

Also ensure you have all the latest Windows Updates installed.

cheers

Dave

 

[Garlico]

Thank you Dave, I have applied everything you have asked me to. Hopefully it will fix my BSOD problem, but if it doesn't should I continue to post in this thread with another zipped dump or start a completely new thread?

 

[Northernsoul55]

No problem, glad to help.

Post back in this thread please and yes post up a new log idf you experience another crash,
leave it a few days or so see how things are, just use the computer as normal and pray

Then you can mark the thread solved if you feel it is.

cheers

Dave

 

[Garlico]

The same BSOD has happened again twice. Here's the zip

 

[Northernsoul55]

Hi,

Firstly I notice a few programs that need removing:

Alchohol 120% - can cause issues, recommend to uninstall.

Anti-Virus:

You have AVG installed and Avast at the same time, running two AV programs at the
same time will cause isses:

Remove Avast: :ar: avast! Uninstall Utility | Download aswClear for avast! Removal
Remove AVG: :ar: Download tools and utilities | AVG UK

As an alternative please install:

:ar: Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

   Note

Once downloaded, update and run a full system scan

------------------------------------------------------------------------------------------------

Your logs show A driver is causing an inconsistent power state:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa800985ca10, fffff800050ed3d8, fffffa800c90cc00}
Probably caused by : ACPI.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]DRIVER_POWER_STATE_FAILURE (9f)[/COLOR]
A driver is causing an inconsistent power state.

These are the drivers causing issues:

Driver: [COLOR=red]NETwNs64.sys[/COLOR]
Refers to: Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7

Run the Intel Driver Update Utility and see if there is an avilable update:

:ar: https://downloadcenter.intel.com/Default.aspx
Or try OEM: :ar: Alienware M17x r3 Gaming Laptop Reviews and Specs | Dell UK

Also your Nividia drivers are showing to be faulting once again:

0: kd> !devobj fffffa80099673d0 f
fffff80003444fb0: Unable to get value of ObpRootDirectoryObject
Device object (fffffa80099673d0) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa80099673a0
 \Driver\ACPI DriverObject fffffa8006fc2ab0
Current Irp 00000000 RefCount 0 Type 00000032 Flags 00004000
DevExt fffffa8006feda90 DevObjExt fffffa8009967520 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedDevice (Upper) fffffa800a330040Unable to 
load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=red]nvlddmkm.sys[/COLOR]

As you have updated this driver last time around, I would suggest installing this
known stable driver as a test:

1. Download and install :ar: Driver Fusion.
2. Reboot the computer in :ar: Advanced Boot Options, safe mode.
3. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
4. If it says the free version of Driver Fusion cannot remove all the elements, stop there and follow:
:ar: Drivers - Clean Left over Files after Uninstalling
5. Boot normally now. Go to :ar: Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy;
6. Search there with your cards particulars for :ar: GeForce 306.23 Driver, dated 13.9.2012 and install it.

Stress test the Graphics Card using Furmark:

:ar: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests with :ar: hwmonitor

I would aslo suggest to Free up the startup/Disable Startup Programs:

Click on the Start button
Type msconfig click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus. (and essential programs)
Apply > OK
Click the "Services" tab, click the "Hide All Microsoft Services" box, then click Disable All.
Click OK, then restart the computer.

   Note

If there are any essential programs needed at start up then leave them enabled

Post back any results/observations.

cheers

Dave

 

[Garlico]

I thought updating the wireless driver was a fix, but it was not. I BSOD again and several times more attempting to post the zip, and this message, here.

 

[Northernsoul55]

Your latest crash was Nvidia and Intel Graphics drivers.

Run the Intel Update Utility and check for a newer version for your Intel HD 300 Graphics drivers.

You need to follow all of post :ar: #6 and remove those Anti-virus programs and install MSE.

Did you install the stable NVidia driver?
What was the outcome of the Stress test?

cheers

Dave

 

[Garlico]

I have already uninstalled AVG and Avast and installed MSE. My Intel graphics has been up to date. The stable Nvidia driver you suggested is not compatible with my graphics card (I have a laptop not a desktop) so I installed 306.97 and performed the stress test with that. The stress test was a success with no artifacts and a peak of 79 degrees. However, I only averaged 2fps with peaks of 8fps. I let it run just over 10 minutes.

 

[Northernsoul55]

Good work Have you received anymore BSOD's since?

 

[Garlico]

Yes. It's random though. Sometimes I won't get one at all and then I get hit with back to back BSOD every minute. I just turn off my laptop and wait a few hours when that happens. I can't seem to find a permanent fix.

In fact I just restarted from a BSOD before posting this.

 

[Northernsoul55]

ok run the SF Tool again and post up the new logs and I will take a look.

cheers

Dave

 

[Garlico]

Ok. I haven't BSOD since my last msg but I will post here next time I BSOD. Or I will mark as solved if it never BSOD.

 

[Northernsoul55]

Ok. No problem.

 

[Garlico]

It took a few days, but it did BSOD again. This time immediately after start up.

 

[Garlico]

It's BSOD a couple other times but I'm sure it's the same problem as my previous post so I won't bother putting up another zip until you've looked at that one.

 

[Northernsoul55]

Hi,

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck [B]9F,[/B] {3, fffffa8007fe4a10, fffff80000b9c3d8, fffffa800b244e10}
Probably caused by : ACPI.sys

I suggest updating the BIOS to A12, you have A04 dated 03/28/2011:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Alienware
  BIOS Version                 [COLOR=red]A04[/COLOR]
  BIOS Starting Address Segment 0
  BIOS Release Date             [COLOR=red]03/28/2011[/COLOR]
  BIOS ROM Size                 280000

Download



*Use the "Analyze System for Updates" utility and check for any available updates.

Also your C: Drive has very little free space:

Drive C:
Size: [B]586.91GB[/B]
Free Space: [COLOR=red]31.51GB[/COLOR]

Free Up and Recover to at least 15GB:

:ar: http://www.sevenforums.com/tutorials/129976-hard-disk-space-free-up-recover.html

Is that the latest msinfo32 file??

Cheers
Dave

 

[Garlico]

Do you have any suggestions on the process for updating the bios? I don't know how to back it up in the event of some sort of failure and I'm quite scared to alter it.

 

[Northernsoul55]

Hi,

The BIOS file is a .exe file, so it should be straight forward, simply download it and run.
Just ensure that your battery is fully charged and you don't have any power interruptions
during the update. Follow closely any on screen instructions.

I would suggest :ar: backing up any important files before you begin.

Good luck!

cheers

Dave