BSOD - Driver Power state failure

[jeyaraj]

I am using Dell Laptop ( Model N5050) with Windows 7 Home premium 64 bit OS. My laptop crashes often in the past 3 months and getting a blue screen with the error message DRIVER_POWER_STATE_FAILURE
with some error code as 9F.

As suggested in the forum, I downloaded the DM log collector and it collected the information from my system.

Attaching the logs.

Please help me in fixing this BSOD. Thanks in Advance

Thanks,
Jeyaraj

 

[Arc]

Hi jeyaraj.

From the incomplete data you uploaded, we can say that the BSODs are caused by the wifi network adapter.

If you want further help on how to attempt to resolve the issue, you have to upload more data and info.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
_______________________________________

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8007edb050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007d887f0 00000000 fffff800036d0210-fffffa8005508d40 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005508d40    

            Args: 00000000 00000000 00000000 00000000

fffff880`05c55000 fffff880`05f0a000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 19:12:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[jeyaraj]

updated logs

Hi,

As advised, I ran the DM Logs collector program as an Administrator. Please refer the attached updated logs.

Please advise on the fix. Thanks in Advance

Thanks,
Jeyarai

 

[Arc]

Unfortunately we still dontt have the necessary files other than the crash dumps.

Post it following the Blue Screen of Death (BSOD) Posting Instructions option two. May be it will gather the files.

 

[jeyaraj]

SF Diagnostic Tool - Log

Hi,
As advised, I ran the SF diagnostic tool as an adminstarator and grabbed all the logs files. Please refer the attached log files and advise

Thanks,
Jeyaraj

 

[Arc]

Nice. So the device is Dell Wireless 1703 802.11b/g/n (2.4GHz). Get it from Driver Details | Dell US

Let us know how the computer is running after the driver update.

 

[jeyaraj]

Wifi connection issue persists

Hi Arc,

Thanks for the advise. I have downloaded the driver and so far not seen any BSOD error
Will update you if i run into BSOD problems in future.

I forgot to inform about one more problem, My wifi internet connection keeps fluctuating. I mean, the wifi network has full strength, but the laptop shows exclamation mark for the connection and say no Internet Access. I have to manually connect to wifi network again. this happens several times when the laptop is active.

I still see the same issue even after the wifi driver update. Can you please advise on this issue?

Thanks,
Jeyaraj

 

[Arc]

If the notification icon says it is disconnected despite of having the connection properly working, it is bluetooth.

Disabling bluetooth will make the icons behave in the proper way.

 

[jeyaraj]

Sure.. Thanks

 

[jeyaraj]

Got BSOD today..

Hi,

I got BSOD today. Please find the attached logs from the SF Dignostic tool.

Please check and advise on the problem

Thanks in Advance,
Jeyarah

 

[Arc]

Same BSOD.

>[ 16, 2]   0  0 fffffa8008630050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 \Driver\athr

Same driver.

    Image name: athrx.sys
[COLOR=Red]    Timestamp:        Wed Mar 21 19:12:59 2012 [/COLOR](4F69DAE3)

That means the driver we can have from Dell is not an updated one. We have to search it in Atheros. But which one?
The device is:

PNP Device ID    PCI\[COLOR=Red]VEN_168C[/COLOR]&[COLOR=Red]DEV_0032[/COLOR]&SUBSYS_02091028&REV_01\4&1E1423A9&0&00E3

It indicates to Atheros AR9485.

View attachment 326845

So apply the Drivers for Atheros AR9485 and Windows 7 which is an up-to-date one (Release: 2014-02-25 [February '14] ) and let us know the result.