BSOD DRIVER_POWER_STATE_FAILURE (9f)

[anthonym94]

I've been getting this bluescreen error intermittently for the past few months. The computer crashes while it is in sleep mode.

I have run driver verifier, and Driver Booster. I've checked and updated all of my drivers, yet I'm still getting crashes when I put my computer to sleep. I'm sure this is a driver issue, but I cannot pinpoint what is causing the crashes.

Thanks for your help


DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003ce1b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9a4d0, nt!TRIAGE_9F_PNP on Win7 and higher

Debugging Details:
------------------

Implicit thread is now fffffa80`03ce1b50

DRVPOWERSTATE_SUBCODE: 4

FAULTING_THREAD: fffffa8003ce1b50

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER: from fffff800036cf802 to fffff800036ccdaa

STACK_TEXT:
fffff880`031c46d0 fffff800`036cf802 : fffffa80`03ce1c10 fffffa80`03ce1b50 00000000`00000000 fffff800`038752f0 : nt!KiSwapContext+0x7a
fffff880`031c4810 fffff800`036ced1a : 00000000`00000003 fffffa80`03ce1b50 fffff800`00000000 00000000`00000003 : nt!KiCommitThreadWait+0x1d2
fffff880`031c48a0 fffff800`039335e4 : 00000000`00000003 fffff880`031c4bb8 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x272
fffff880`031c4b60 fffff800`03933dca : fffff8a0`06cd4ba8 fffffa80`040109b0 fffff8a0`06cd4a80 fffffa80`040109b0 : nt!PnpNotifyUserMode+0x158
fffff880`031c4be0 fffff800`03932eb2 : 00000000`00000000 fffffa80`040109b0 fffff8a0`05e4d6a0 00000000`00000001 : nt!PnpProcessCustomDeviceEvent+0x1a
fffff880`031c4c10 fffff800`036d41b5 : fffff800`03932d70 fffff8a0`06cd4a80 fffff800`038752d8 fffff800`038752d8 : nt!PnpDeviceEventWorker+0x142
fffff880`031c4c70 fffff800`039638e2 : 00000000`00000000 fffffa80`03ce1b50 00000000`00000080 fffffa80`03cd09c0 : nt!ExpWorkerThread+0x111
fffff880`031c4d00 fffff800`036bbf46 : fffff880`02f63180 fffffa80`03ce1b50 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031c4d40 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`031c35f0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: .thread 0xfffffa8003ce1b50 ; kb

FOLLOWUP_IP:
nt!KiSwapContext+7a
fffff800`036ccdaa 488d8c2400010000 lea rcx,[rsp+100h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiSwapContext+7a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 55a6901f

IMAGE_VERSION: 6.1.7601.18933

FAILURE_BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

BUCKET_ID: X64_0x9F_4_nt!KiSwapContext+7a

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x9f_4_nt!kiswapcontext+7a

FAILURE_ID_HASH: {988e0922-fc98-5cf6-5921-ee45c15cab37}

Followup: MachineOwner

 

[axe0]

Hi anthonym94,

Welcome to the 7forums.

There are no recent dump files in the attached zip file.
If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.

Or configure Ccleaner to not remove dump files:

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble.

Please remove any installed driver from Driver Booster 2 and remove Driver Booster 2.
Programs that claim to update your drivers install either the wrong or corrupted drivers.

Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please try the following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

[anthonym94]

Thank you for your reply.

I did a system restore to undo any driver changes.

sfc/scannow did not bring up any errors.

Attached are two dump files from C\Windows\minidump

 

[axe0]

The dumps you find in the Minidump folder are the same as in the previous uploaded zip file and I cannot read them.

Please remove any program you don't know and / or don't use.
Personally, I would remove Advanced SystemCare 8 and the Gigabyte software.
Both are known for causing BSOD's.

For now it is waiting for new crashes

 

[anthonym94]

I've cleaned out some programs.
Ill update this thread when it crashes again, thanks for your help

 

[axe0]

Good

You're welcome