BSOD due to bluetooth or wifi driver/hardware

[Faisal2Happy]

1st of all sorry if i m posting the thread in wrong section of the seven forums, my problem is that i recently installed serial port driver for HP 4520s blutooth, at the same time i installed virtual router for my wifi to make laptop a hotspot,

aftr some while my laptop showed a blue screen and shutted down.. i have no idea abt that, i disable bluetooth driver from device n hardware but laptop again shutted down after 10 to 15mins ... i have taken a photo of that blue screen and i m attaching it with this thread,
if anyone can help .. i will b thankful to him/her.. PEACE !!!



http://www.mysale.com.pk/misc/masla.jpg

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Faisal2Happy]

okay sir,, i have done everything u directed.. i m attaching the files as well, please sir have a look and tell me the reason of BSOD and its solution.. Thanks

http://www.mysale.com.pk/misc/minidump.zip

and

http://www.mysale.com.pk/misc/msinfofile.zip

 

[Faisal2Happy]

520 viewing the crash n debugg section but no one repling this post.... why????

 

[zigzag3143]

okay sir,, i have done everything u directed.. i m attaching the files as well, please sir have a look and tell me the reason of BSOD and its solution.. Thanks

http://www.mysale.com.pk/misc/minidump.zip

and

http://www.mysale.com.pk/misc/msinfofile.zip

Two possible issues.

Do this first. You have a file dated 2002 and the description may be malware. Download MAlwarebytes and run it per the instructions

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


Second. These were related to netio.sys and often that means the malware application you are using. In your case McAfee.

McAfee is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows