Solved BSOD during Shutdown process

[8isafraidof7]

I shutdown my computer every night and approximately 1 out of every 2-3 shutdowns the computer will BSOD during shutdown process, restarts to the login screen than I hit shutdown again and computer shuts down. This has been happening for a while now and once or twice I also BSOD while reading online (the last BSOD happen while I was reading online before this posting). Any help would be appreciated. Thank you.

 

[axe0]

Hi 8isafraidof7,

Welcome to 7Forums

It looks like your Realtek USB network adapter, is causing issues.
Please check Realtek for driver updates, if there are none reinstall the current drivers from Realtek.

Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`047bd6f1 fffff880`096ee428 fffff880`096edc90
Debug session time: Sun Feb 10 11:17:54.557 2019 (UTC + 1:00)
System Uptime: 0 days 13:37:40.791
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`096ee660 fffff880`047bc8b4 usbehci!EHCI_iAsyncCacheFlush+0x15
01 fffff880`096ee6a0 fffff880`047bcc5b usbehci!EHCI_RemoveQueueHeadFromAsyncList+0x8c
02 fffff880`096ee6e0 fffff880`047c3389 usbehci!EHCI_SetAsyncEndpointState+0x9b
03 fffff880`096ee720 fffff880`10121a67 usbehci!EHCI_SetEndpointState+0x61
04 fffff880`096ee760 fffff880`10127511 USBPORT!MPf_SetEndpointState+0x6b
05 fffff880`096ee790 fffff880`10126612 USBPORT!USBPORT_SetEp_PAUSE+0xcd
06 fffff880`096ee7d0 fffff880`101352f0 USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x212
07 fffff880`096ee830 fffff880`101305ea USBPORT!USBPORT_Core_iCancelPriorityTransfer+0x19c
08 fffff880`096ee870 fffff800`02f794f7 USBPORT!USBPORT_TxCsqCompleteCanceledIrp+0x212
09 fffff880`096ee8d0 fffff800`02e77b40 nt!IopCsqCancelRoutine+0x77
0a fffff880`096ee900 fffff880`00f2fd2f nt!IoCancelIrp+0x60
0b fffff880`096ee940 fffff880`00ef54aa Wdf01000!FxRequestBase::Cancel+0x7b
0c fffff880`096ee990 fffff880`00f34be6 Wdf01000!FxIoTarget::_CancelSentRequests+0x2e
0d fffff880`096ee9c0 fffff880`00f020fb Wdf01000!FxIoTarget::Stop+0x3e
0e fffff880`096eea00 fffff880`02ab9102 Wdf01000!imp_WdfIoTargetStop+0x177
0f fffff880`096eea70 fffffa80`0eaa3e30 RTL8192su+0x1a102
10 fffff880`096eea78 fffffa80`0eab5a70 0xfffffa80`0eaa3e30
11 fffff880`096eea80 0000057f`f155c1c8 0xfffffa80`0eab5a70
12 fffff880`096eea88 00000000`00000000 0x0000057f`f155c1c8
0: kd> lmvm RTL8192su
Browse full module list
start             end                 module name
fffff880`02a9f000 fffff880`02b62000   RTL8192su T (no symbols)           
    Loaded symbol image file: RTL8192su.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8192su.sys
    Image name: RTL8192su.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Nov 25 07:13:42 2010 (4CEDFE96)
    CheckSum:         000B387C
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[8isafraidof7]

Hi axe0,


Thank you for your quick response and help. I was unable to find my network adapter driver on realtek website so I emailed their technical support and hopefully they will respond promptly. If this is the cause of the BSOD and I am unable to update or reinstall the driver I will consider buying a new network adapter. Do you have any recommendation for new network adapter if and when I need a new one? Thanks.

 

[axe0]

At this moment I, unfortunately, don't have a recommendation for a network adapter.

If you can't get driver updates from Realtek, it may be an option to uninstall the current drivers and let Windows install new drivers.

 

[8isafraidof7]

Thank you. Ever since I got a new network adapter my computer has been working fine.

 

[axe0]

Glad to hear!