BSOD during video playback in my dell studio xps [win 7 64 prof ]

[mystarrocks]

hi
for the past 1 month i am getting BSOD during video playback and playing games.

sys details

OS : Windows(R) 7 Professional 64bit (English)

laptop : dell studio xps 1645
processor : I7-720QM,1.6,6MB,CLF,B1
4GB (2x2GB) 1333MHz Dual Channel DDR3 SDRAM
gpu : ATI Mobility RADEON(R) HD 4670 - 1GB
battery info : 9 call battery with 130 watt adapter
Antivirus : Norton internet security 2010

date of purchase : 09-01-2010

system and anti virus is upto date with update,drivers ..etc..


attached the required details Windows_NT6_BSOD_jcgriff2 and perfmon/report along with this thread .

kindly please look into this issue and let me know whether its windows update r hardware issues thats causing the problem ..

let me know if some more details r needed

Thanks
mahes S

 

[zigzag3143]

hi
for the past 1 month i am getting BSOD during video playback and playing games.

sys details

OS : Windows(R) 7 Professional 64bit (English)

laptop : dell studio xps 1645
processor : I7-720QM,1.6,6MB,CLF,B1
4GB (2x2GB) 1333MHz Dual Channel DDR3 SDRAM
gpu : ATI Mobility RADEON(R) HD 4670 - 1GB
battery info : 9 call battery with 130 watt adapter
Antivirus : Norton internet security 2010

date of purchase : 09-01-2010

system and anti virus is upto date with update,drivers ..etc..


attached the required details Windows_NT6_BSOD_jcgriff2 and perfmon/report along with this thread .

kindly please look into this issue and let me know whether its windows update r hardware issues thats causing the problem ..

let me know if some more details r needed

Thanks
mahes S

Ok, where to start


1-SPTD.SYS. a huge cause of BSOD'S. used in daemon tools/alcohol120
ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2-Symantec. remove and replace with Microsoft Security Essentials and thw win 7 firewall

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

3-your video driver needs to be re-installed using these instructions.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


when these are done we may be able to find any additional problems


Ken J

 

[mystarrocks]

thanks for the reply boss


i have a problem in following ur first step

u asked my to follow ur link and download

this
ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit
i downloaded it ...it can in a zip file ..i extracted it ...

MB_WIN7_ATK-->>AsAcpiIns.exe

and ran the AsAcpiIns.exe file ...it opened a terminal (cmd window) and process something..and window closed automatically

rebooted my lap and

then i went to

C:\Windows\System32\drivers folder and couldnt find a file named ASACPI.sys .

pls ..help me with it..


for the next 2 steps..i have done both ..installed win security and updated ATI drivers

thanks
Mahes S

 

[mystarrocks]

pls clarify my doubt ..