BSOD error 0x0000001e KMODE_EXCEPTION_NOT_HANDLED

[general bean]

this happens at random times could be 3x a day or nothing for a few days iv attached the desktop pc zip file

if i need to give any more info just ask
im in no way a pc geek i just use it for games so i will prob need a walk through like a 4 year old to get this fixed

thanks in advance

 

[general bean]

dump file

added files

 

[Thedoctor44]

Hmm, you seem to have a problem with your Intel Processor.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

[COLOR="Red"]Probably caused by : intelppm.sys[/COLOR] ( intelppm!C1Halt+2 )

Can you run an IntelBurnIn test to see if it is hardware related?

http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

 

[Thedoctor44]

Your added files are in .txt format. Can you add it in a .dmp format so I can analyse it.

After you have ran the IntelBurnIn test post the results.
If you failed the IntelBurnIn test don't continue.

If it passed then create a restore point. Then update your Intel Drivers from the link below.

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

Update your Intel Drivers here, use the Intel Driver Update Utility.

https://downloadcenter.intel.com/default.aspx

But you must create a restore point before as there is always a chance that it will not work and it might cause more problems, the restore point will allow you to revert back to that point before you updated the driver.

 

[general bean]

.dmp file

when i try to attach the .dmp file i get the error msg "032114-6318-01.dmp:
Invalid File" in the attachment window

 

[Thedoctor44]

The reason why is because you need to copy the dump files to somewhere like the desktop, then you need to right click on them and "send to compressed zip folder".

 

[general bean]

lets try that again

 

[Thedoctor44]

This is the same error with the same cause. Did it BSOD on the IntelBurnIn test?

 

[general bean]

ARK | Intel® Core? i7-2600K Processor (8M Cache, up to 3.80 GHz)
so when i goto this page under
package info then tcase it says 72.6°C is this the max safe temp for the cpu ?

 

[general bean]

i used Intel® Processor Diagnostic Tool (64-bit) from https://downloadcenter.intel.com/co... 1.29.0.0.MP-17-11.exe&lang=eng&Dwnldid=19792

and this was the result


---------------------------
--- Testing Processor 1 ---
---------------------------


--- IPDT64 - rev 1.29.0.0.MP ---


--- Start Time: 03/22/2014 00:31:30---


--- Skipping Config ---


--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 56 degrees C below maximum.


--- Reading Brand String ---

Detected Brand String:
Intel Core i7-2600K 3.40GHz

Brand String Test Passed!!!


--- Reading CPU Frequency ---

Expected CPU Frequency is --> 3.40


Detected CPU Frequency is --> 3.40639

CPU Frequency Test Passed!!!


--- FSB NOT Supported on this Processor ---


--- Running Base Clock test ---


Detected Base Clock --> 100
Base Clock test Pass ---
..QPI rate Test not supported..
..Skipping QPI rate Test..

Skipping QPI rate Test


--- Running Floating Point test ---


Million Floating Points per Second, MFLOPS --> 532.8
Floating Point Test Pass ---

--- Running Prime Number Generation Test ---


Operation Per Second--> 6.64579e+006
Prime Number Generation Test Pass ---

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 4 x 32
- Detected L1 Inst Cache Size --> 4 x 32

- Detected L2 Cache Size --> 1024
- Detected L3 Cache Size --> 8192


Cache Size Test Passed!!!


--- Determining MMX - SSE capabilities ---


--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS
MMX SSE Testing Passed !!

--- Determining AVX AES PCLMULQDQ capabilities ---


--- CPU FEATURES DETECTION FOR ---
--- AVX/AES/PCLMULQDQ ---
AVX - Advanced Vector Extensions Supported --> Yes
AVX OS Support - AVX Operating System Supported --> Yes
AES - Advanced Encryption Standard Supported --> Yes
PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes
--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS
AVX AES PCLMULQDQ Testing Passed !!

--- Reading Memory Size ---


Detected Memory Size is --> 8.00GB


--- Integrated Memory Controller Stress Test ---


--- Integrated Memory Controller Stress Test Pass!!! ---


Integrated Memory Controller Test Pass!!!


--- Platform Controller Hub Test Disabled ---


..
..Query 2..
..
--- Querying for Intel(R) Integrated Graphics Device (IGD) ---
..Did not detect Intel(R) Integrated Graphics Device (IGD).
..This could be that the test platform is using a discrete graphics card.
..To test IGD, verify that there is an onboard video connector,
..shutdown the test platform, remove the graphics card, and
..move video cable from graphics card to onboard video connector
..Skipping Intel(R) Integrated Graphics Device Presence Test..
..

--- CPU Load ---


--- Load Level = 8


CPU Load Passed!!!


--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 36 degrees C below maximum.


--- Test End Time: 03/22/2014 00:35:30---

 

[Thedoctor44]

72.6C is safe for the CPU but it should never get that high unless you are doing a stress test which puts a heavy load on it.
It looks like you passed it, you didn't run the Intelburnin test. Please run it as suggested following the instructions above.

 

[general bean]

test passed

 

[Thedoctor44]

Right so I don't think it's hardware related. Can you update your Intel drivers from the link earlier.

 

[general bean]

Hmm, you seem to have a problem with your Intel Processor.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

[COLOR=Red]Probably caused by : intelppm.sys[/COLOR] ( intelppm!C1Halt+2 )

Can you run an IntelBurnIn test to see if it is hardware related?

http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

so its not the file in c/windows/system32/drivers that has gone wrong ?

 

[Thedoctor44]

Well that is a system shared between intel and micorsoft, it should never be directly altered or changed. Windows couldn't find the 3rd party driver responsible but it knew it was intel driver related so it points to that. That is how I cna explain it in the simplest of forms.

You need to update your intel drivers.

 

[general bean]

all drivers updated lets see if it happens again i used driver booster to update everything

 

[Thedoctor44]

I wouldn't recommend using a driver update tool like that unless it's from a manufacturer. That can cause more problems.
They can sometimes work but a lot of the time they can cause more harm than good.

 

[general bean]

well just had onlther bsod so the problem is not fixed lol

 

[Thedoctor44]

Upload the .dmp file.

 

[general bean]

when i use bluescreenview it always says the same thing
bug check string KMODE-EXCEPTION_NOT_HANDLED
bug check code 0x0000001e
parameter 1,2,3,4 00000000'00000000
caused by driver hal.dll
caused by address hal.dll+5156
crash address ntoskml.exe=75b90