BSOD Error 0x0000007E

[oxfordcanary]

Hello,

I am new to these forums and not the most tech savvy.

I first started having BSOD errors in October. I asked a friend and he said they would soon disappear. This appeared to be the case but they eventually returned. I would typically get several within the space of a few days and then they would cease again for a month or so. In total, I've had 23 such errors and am starting to get fed up. They appear to occur randomly and I have not been able to associate them with any hardware. I updated my BIOS from A06 to A10 about a week ago but that hasn't solved my problems. I've tried doing some online research about the error codes but I haven't made any progress.

Thanks in advance for any help you can offer, it will be greatly appreciated.

Cheers,
oxfordcanary

 

[Dsprague]

Your BSOD Is being caused by your network driver:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc000001d, fffffa8008cd0a10, fffff8800e266738, fffff8800e265f90}

Probably caused by : athrx.sys ( athrx+27b2f )

Followup: MachineOwner
---------

Driver Reference Table - athrx.sys

It is rather old:

kd> lmvm athrx
start             end                 module name
fffff880`04a6a000 fffff880`04d04000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR=Red]Mon Jan 24 16:41:22 2011[/COLOR] (4D3DF202)
    CheckSum:         0029D44F
    ImageSize:        0029A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

you can find updates for the driver here: ATHEROS drivers for Microsoft Windows (Atheros?????)

 

[oxfordcanary]

Thanks for the reply Dsprague. Apologies if this is a stupid question but how do I determine which update I should download? I am not sure how to check which model I have. Thanks again for your help.

 

[Dsprague]

It looks like your Dell Wireless card is using the Atheros driver, which is confusing. But instead check dells website to see if there is an update for wireless drivers there.

 

[oxfordcanary]

Dsprague,
I went to Dell and entered my Service Tag: 7RRZ9Q1


The following options were offered (I had to select the 2nd option in order for "Network" options to be displayed):

Drivers found
Filtered driver results for your service tag (4 files)
All related drivers for your Product (18 files)

I then filtered for Windows 7 64-bit and this left me with 3 options:

(see attachment)


Which (if any) of these should I download and run?

Thanks.

 

[Dsprague]

The top item in the screenshot is the one you want.

 

[oxfordcanary]

Right, that installed without any problems. Is there anyway to check things are functioning properly? Or do I just hope the BSOD has been banished?

Thank you very very much for taking the time to help. I really hope that has resolved my issues.

Cheers,
oxfordcanary

 

[Dsprague]

well unfortunately you will just have to wait and see what happens, post back here if you have another bsod and post the new dump files when you do.

 

[oxfordcanary]

Ok thanks, fingers crossed. You will hopefully never hear from me again! Cheers Dsprague.

 

[oxfordcanary]

Sadly my PC just got the BSOD again. I've attached all the dump files. Thanks for your help.

 

[oxfordcanary]

I'm guessing that last response was posted in the wrong thread. I'm still hoping to find a solution to the BSOD issues I'm having. The dump files are reattached here. Cheers.

 

[VistaKing]

Try to upgrade this driver

   Note

:ar: DELL,SRV,SW,OSD,AIO,F,A,1.0.0.11,A01
OSD (on-screen display) Application

Download

 

[oxfordcanary]

Thanks VistaKing. Hopefully that sorts it!

 

[oxfordcanary]

I've had two further BSODs since my last post. I've attached the files to this post. Thanks in advance for any help.