BSOD error 0x0000009A and sometimes 0x000000F4

[dmaco]

Hi,

I have laptop and am getting the following BSDO.Seems random, hard to reproduce but it happens a lot.

My Full System specs are the following:
http://speccy.piriform.com/results/x5gjcEC64OAyRNNvGTFliit


Dump file attached. I'm new on here. Appreciate any help on this, trying for a while to resolve it.
Please let me know.
Thanks,
Darren.

 

[Golden]

There aren't any .dmp files to analyse, but I recommend completely uninstalling AVG Tune-Up Utilities to start with.

# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost

127.0.0.1 		[COLOR="Red"]secure.tune-up.com[/COLOR]

Look in C:\Windows\Minidump - are there any .dmp files present in that folder?

 

[dmaco]

Hi thanks for quick response.
Tuneup Utilities, is that a bad program to use? Are there alternatives?
That C:\Windows\Minidump directory is empty. What do you recommend.
Thank you.

 

[Golden]

Almost everyone of these tune-up tools cause more harm than good - Windows 7 doesn't require any 3rd party tuning. Do not use these sorts of tools. Uninstall all these sorts of applications completely if you have them.

For the BSOD, do Step 1 to 6 in OPTION 1 of this tutorial:

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

then when you next get a BSOD, do this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[dmaco]

Steps 1-6 done.
When i run a CHKDSK i get the BSOD everytime.
My SystemPropertiesAdvanced settings are exactly like this http://www.sevenforums.com/attachme...re-windows-create-bsod-kernal_memory_dump.jpg

I get the BSOD (0x0F4).
No dumps are created in that directory.

Zip attached from DM Log Collector.exe
Thanks

 

[Golden]

Run both the short and long test using the DOS version of SeaTools please?
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

The run this:
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

 

[dmaco]

Short Generic - Passed,
Long Generic - got a BSOD 0x00..F4 when running this test.
RootKit scan is clean, nothing found.

---
To follow up here is the windows report, i have attached the dump files now:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8009F71B30
BCP3: FFFFFA8009F71E10
BCP4: FFFFF800035E27B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040414-27315-01.dmp
C:\Users\Ursula\AppData\Local\Temp\WER-100932-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

 

[dmaco]

Can anyone else help on this please.
Thanks,
Darren.