BSOD error 0x000000d1

ThokeB

New member
Local time
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Messages
14
Hi, I've been having these strange BSODs with my Sony Vaio laptop at least 1-2 months for now.

I was directed here from Sony forums. For reference: Sony: Vaio unexpected shutdowns. There you can see bigger description about my BSODs.

Things that've been changed since then is that I've updated/deleted a few of my programs, and uninstalled and then clean installed my graphics card driver in hopes for solving the problem. But shutdowns still happen, and in both of my Windows accounts, just not all the time like before. Recently all of the shutdowns have happened with my new account but not with the administrator account.

I've attached the information the way you've guided me to.

If you require more information, I'm more than willing to help. Just to say in advance, I appreciate your help very much.

---

My observations:

* BSOD always happens when I'm running Program Accelerator by iolotools in Vaio Care. Program Accelerator - Overview. The computer either crashes after an hour or two when left idling with Program Accelerator running or under half an hour if I use the computer while Program Accelerator running in the background. Two days ago it took only few minutes for my computer to crash when I was surfing in the web while Program Accelerator was running. I usually leave my computer alone when Program Accelerator is running.
These BSODs happen frequently.

* Some BSODs have occured when dowloading huge file(s) from the internet. Most notable memory of this was when my computer crashed in middle of installing new version of Bitdefender (the installer installed and downloaded files simultaneously). I needed to do a rollback because Bitdefender was completely broken after the BSOD. These BSODs have happened a few times.

* Some BSODs have happened while normally surfing in the web (light use) with battery power. This usually happens if some page loads a long time. I think this happens only when my computer isn't attached to power source.

* Some BSODs have happened while using Vaio Care in general (not Program Accelerator). This is the rarest BSOD I've had, these have maybe happened only once or twice. BSOD occured when Vaio Care was fixing performance issues (using disk defragmenter, disk cleaner, registry defragmenter).

Strange thing is that these BSODs NEVER occur when the game CivIV:BtS is running (and the other potential BSOD causers are in the background). I've used this as an interim (so I can download files from the web, run Program Accelerator, etc)
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
Welcome

Your dumps do not give a probable cause for the crash.

Lets enable driver verifier to rule out buggy drivers.

infosmall1.png
Information

Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hi!

...and wow! BSOD happened only within few minutes after enabling the driver verifier, and after that Windows didn't start at all except in safe mode. So the computer crashed 2 times. I got technical details from both of them and I'll also post a new zip.
Here are the technical details I got from the BSODs:

1st:
STOP: 0x0000001E
(0xFFFFFFFFC0000005,
0xFFFFF80003887484,
0x0000000000000000,
0xFFFFFFFFFFFFFFFF)

2nd:
STOP: 0x0000000A
(0xFFFFF9800E20EBA8,
0x0000000000000002,
0x0000000000000000,
0xFFFFF80003D2B2B9)
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Having this kind of instability so early in a system's life means only one thing: hardware failure. Also so far I'm seeing data corruption about a byte in size in your CPU registers, which is highly conducive of hardware failure. In addition, I don't see that Driver Verifier was active at the time of Sept 12, 1:44 PM, so that won't be able to help us. DV may be causing the crashes, but they may be too early during bootup or involved with drivers necessary to produce crashdumps (disk I/O drivers) and therefore the dumps cannot be written.

If you want my recommendation, get the system replaced. There's an active warranty, and there's really no point fiddling with this any further when there's nothing to be lost by sending it for replacement, given how young the system is. Sony will probably stress on dealing with it one hardware piece at a time but it shouldn't be worth your time to do so, so you'll want to pressure them (respectfully of course) to replace it with a new system, instead of sending it for repairs that may happen over and over again.

EDIT: err, I misread your statement. I thought you said you've had the system 1-2 months. My apologies. In that case, assuming your system is older, you'll want to do some hardware tests, starting with Memtest overnight.
 

My Computer

OS
Windows 7 64-bit
   Information
Just a quick jump-in by a request

EDIT: Seems like we all posted at once, feel free to do all of our steps


Hello Thoke and thank you very much for choosing Seven Forums.

* What diagnoses have you done so far?
* Have you installed anything new recently?
* How does your computer act in safe-mode?


BSOD ANALYSE

Updating System Specs will give us a better sight of
how your system is put together. It's simply done.
§ Download Speccy
§ |User CP (top of the page)| |Edit System Spec|
§ COPY & PASTE section to section
§ Include Laptop, Desktop information
§ End with |Save Changes|​
Code:
0: kd> !verifier
fffff80003a61ac0: Unable to get verifier list.
Not sure if Driver Verifier is enabled at this point. Are you able to upload any new dump with verifier enabled upon it?​
Best Regards,
Frederik.
 

My Computer

Computer Manufacturer/Model Number
Brewed
OS
Microsoft Windows 7 Ultimate: x64 (SP1)
CPU
Intel® Core™ i5-2500K Processor
Motherboard
ASUS P8Z68-V PRO
Memory
Kingston DDR3 HyperX 1600MHz 8GB
Graphics Card(s)
ASUS GTX 560 TI DirectCU II 900MHz
Sound Card
Realtek® ALC892 8-Channel High Definition Audio CODEC
Monitor(s) Displays
ACER LCD P246HBD 1920x1080 (24") - Dell 1280x800
Screen Resolution
ACER LCD P246HBD ~ [1920X1080] - DELL ~ [1280x800]
Hard Drives
500 GB WD Caviar SE116 7200rpm SATA2
PSU
Corsair 750W Power Supply
Case
Coolermaster CM Scout
Cooling
Zalman FS-C77 Fatal1ty CPU Cooler
Keyboard
Logitech G15
Mouse
Coolermaster Sentinel Advanced
Internet Speed
[↓ 10 MB/s DL] [↑ 1 MB/s UL]
Other Info
- ROCCAT™ Kave – Solid 5.1 Surround Sound Gaming Headset
- Not overclocking
Analysts:

What appears to be a few corrupted bytes in CPU registers and in RAM, which has evidently corrupted the instruction pointer, causing the bad instruction. I'm not able to ascertain from minidumps where the corruption originated from:

Code:
TRAP_FRAME:  fffff80000b9c290 -- (.trap 0xfffff80000b9c290)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8006a9c2b8
rdx=ffff[COLOR=Red]4d[/COLOR]8006a9c1a0 rsi=0000000000000000 rdi=0000000000000000
rip=ffff[COLOR=Red]a8[/COLOR]8001975160 rsp=fffff80000b9c428 rbp=0000000000000000
 r8=00000000596ac533  r9=0000000001cd8530 r10=fffff80003a0ee80
r11=fffff80000b9c400 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
ffff[COLOR=Red]a8[/COLOR]80`01975160 ??              ???
Resetting default scope

STACK_TEXT:  
fffff800`00b9c148 fffff800`0389b769 : 00000000`0000000a ffffa880`01975160 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c150 fffff800`0389a3e0 : fffffa80`405c0088 fffff880`04d97530 fffffa80`071296f0 fffff800`00b9c4f0 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c290 ffff[COLOR=Red]a8[/COLOR]80`01975160 : fffff800`038a6e3c 00000000`00000000 00000000`00000007 00000000`00000006 : nt!KiPageFault+0x260
fffff800`00b9c428 fffff800`038a6e3c : 00000000`00000000 00000000`00000007 00000000`00000006 fffff800`00b9c500 : 0xffffa880`01975160
fffff800`00b9c430 fffff800`038a6cd6 : fffffa80`06a9a278 00000000`0006cfdc 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`038a6bbe : 00000010`370f3d63 fffff800`00b9cb18 00000000`0006cfdc fffff800`03a12e08 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`038a69a7 : 00000003`cac487c7 00000003`0006cfdc 00000003`cac48789 00000000`000000dc : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`03893eca : fffff800`03a0ee80 fffff800`03a1ccc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiBugCheckDispatch+69
fffff800`0389b769 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiBugCheckDispatch+69

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_[COLOR=Red]BAD_IP[/COLOR]_nt!KiBugCheckDispatch+69

BUCKET_ID:  X64_0xD1_CODE_AV_[COLOR=Red]BAD_IP[/COLOR]_nt!KiBugCheckDispatch+69

Followup: MachineOwner

This is from the first crashdump. The newest one from today looks to have the stack trashed by a bunch of garbage. They're not ASCII so it's probably some kind of data or code.
 

My Computer

OS
Windows 7 64-bit
If I clean re-install Windows, is my computer still recognised as the same computer? I'm asking this because I have some 1-computer-licences and if they become unusable after clean install, I will have a lot of financial problems afterwards . My uncle had problems with licenses after some hardware components of his computer were changed, could the same happen with this? And it doesn't void the warranty, I think? My common sense says no...

OK, it seems I got a ton of advice :D

Yes, I have warranty left. I bought this computer 6th of June this year and the warranty is 2 years starting from that date. My computer started crashing approximately after 1 month of usage. EDIT: actually after 1-3 weeks after thinking it more.

So, should I continue trying to repair this or contact Sony warranty support?

And now I really must go to sleep. I'll check these forums tomorrow as soon as I can.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
It will depend on the programs, most will allow re-installation on the same system.

Not alot to go on with these dumps.
Crash info.
Code:
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Device driver
IMAGE_NAME:  ntkrnlmp.exe
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
IMAGE_NAME:  ntkrnlmp.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!ViPendingCompleteAfterWait+49

Drivers that need updating or removed.
ArcSoftKsUFilter.sys Mon May 25 2009 - ArcSoft Magic-i Visual Effect - Out of date, update or remove

Unloaded modules, these are failed drivers/devices.
Code:
LHidFilt.Sys - Logitech SetPoint HID Filter Driver
LMouFilt.Sys - same as above
btath_rcp.sy - Atheros Bluetooth Driver
hidbth.sys - Microsoft Bluetooth Miniport Driver for HID Devices
BthEnum.sys - Bluetooth Bus Extender
BTHUSB.sys - Bluetooth Miniport Driver
btfilter.sys - Atheros Bluetooth Driver
mouhid.sys - HID Mouse Filter Driver
Are you using a Logitech mouse or keyboard?
If you are, disconnect them and check if you are still having crashes.
Disconnect all USB devices, check for stability.
Turn off your bluetooth for testing.

Have you updated your drivers from the Sony support site?
If not, update all drivers with a newer date than yours.

App Event Log.
Code:
Event[81]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-06-14T08:50:15.000
  Event ID: 10
  Task: N/A
  Level: Virhe
  Opcode: N/A
  Keyword: Perinteinen
  User: N/A
  User Name: N/A
  Computer: Tuukan-Vaio
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a problem with your CPU, could be overheating.
Check your CPU temps.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

If your CPU temps are ok, we can run a CPU test.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Hello Thoke and thank you very much for choosing Seven Forums.

* What diagnoses have you done so far?
Hi.
I'll post my observations here:

* BSOD always happens when I'm running Program Accelerator by iolotools in Vaio Care. Program Accelerator - Overview. The computer either crashes after an hour or two when left idling with Program Accelerator running or under half an hour if I use the computer while Program Accelerator running in the background. Two days ago it took only few minutes for my computer to crash when I was surfing in the web while Program Accelerator was running. I usually leave my computer alone when Program Accelerator is running.
These BSODs happen frequently.

* Some BSODs have occured when dowloading huge file(s) from the internet. Most notable memory of this was when my computer crashed in middle of installing new version of Bitdefender (the installer installed and downloaded files simultaneously). I needed to do a rollback because Bitdefender was completely broken after the BSOD. These BSODs have happened a few times.

* Some BSODs have happened while normally surfing in the web (light use) with battery power. This usually happens if some page loads a long time. I think this happens only when my computer isn't attached to power source.

* Some BSODs have happened while using Vaio Care in general (not Program Accelerator). This is the rarest BSOD I've had, these have maybe happened only once or twice. BSOD occured when Vaio Care was fixing performance issues (using disk defragmenter, disk cleaner, registry defragmenter).

I think these BSODs are cumulative. If I'd use Program Accelerator AND download huge files from the web BSOD would occur lightning fast I bet.

Other strange thing is that these BSODs NEVER occur when the game CivIV:BtS is running and the other potential BSOD causers are in the background. I've used this as an interim (so I can download files from the web, run Program Accelerator, etc)
* Have you installed anything new recently?
Bitdefender Internet Security 2013 (I had 2012 before), and I also clean-installed Nvidia graphics card driver 301.42 WHQL (newest driver that should support my laptop).
* How does your computer act in safe-mode?
It is very stable.Though I don't know enough to say if anything unusual happens while my computer is in safe mode. Everything seems normal.
BSOD ANALYSE

Updating System Specs will give us a better sight of
how your system is put together. It's simply done.
§ Download Speccy
§ |User CP (top of the page)| |Edit System Spec|
§ COPY & PASTE section to section
§ Include Laptop, Desktop information
§ End with |Save Changes|​

Ok, I'll do this.
Code:
0: kd> !verifier
fffff80003a61ac0: Unable to get verifier list.
Not sure if Driver Verifier is enabled at this point. Are you able to upload any new dump with verifier enabled upon it?​
Best Regards,
Frederik.

I actually disabled the Driver Verifier after the BSODs happened. Should I enable it again and do a crash report with SF Diagnostic Tool in safe mode? I can't do it in normal mode because Windows won't start in that mode after Driver Verifier has caused the first BSOD.
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
Drivers that need updating or removed.
ArcSoftKsUFilter.sys Mon May 25 2009 - ArcSoft Magic-i Visual Effect - Out of date, update or remove
OK, I deleted the whole program.
Unloaded modules, these are failed drivers/devices.
Code:
LHidFilt.Sys - Logitech SetPoint HID Filter Driver
LMouFilt.Sys - same as above
btath_rcp.sy - Atheros Bluetooth Driver
hidbth.sys - Microsoft Bluetooth Miniport Driver for HID Devices
BthEnum.sys - Bluetooth Bus Extender
BTHUSB.sys - Bluetooth Miniport Driver
btfilter.sys - Atheros Bluetooth Driver
mouhid.sys - HID Mouse Filter Driver
Are you using a Logitech mouse or keyboard?
If you are, disconnect them and check if you are still having crashes.
Disconnect all USB devices, check for stability.
Turn off your bluetooth for testing.
I'm having crashes even when my Bluetooth mouse is turned off and Bluetooth is turned off.
Have you updated your drivers from the Sony support site?
If not, update all drivers with a newer date than yours.
Yes I have. Vaio Care downloads them automatically. Though I downloaded my Graphics card driver update and sound card driver update manually. I'm not even sure Vaio Care would've listed them as updates. I have also checked Vaio downloads page.
App Event Log.
Code:
Event[81]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-06-14T08:50:15.000
  Event ID: 10
  Task: N/A
  Level: Virhe
  Opcode: N/A
  Keyword: Perinteinen
  User: N/A
  User Name: N/A
  Computer: Tuukan-Vaio
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a problem with your CPU, could be overheating.
Check your CPU temps.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

If your CPU temps are ok, we can run a CPU test.
Ok, but I've already monitored my CPU temperatures before (check link to Sony forums), but I can do it again.

EDIT: Nevermind
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
Keep Driver Verifier turned on, we need more info from the dump files.

If you get more BSoDs and it's not generating the dump files then you can turn it off.

Driver Verifier stresses drivers in order to try and make them crash, the faulty ones will crash and if we get a dump file it will help us identify them.
It will probably make your laptop run a little slower but, the benefits out weigh the speed reduction.

Post the full BSOD report if you get another crash.

If your CPU temps are ok we can run some hardware tests.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Ok, now there should be the information from Driver Verifier in the zip file.

I enabled Driver Verifier, waited for a BSOD (took a few mins), went to safe mode, used SF Diagnostic Tool and then disabled the Driver Verifier after SF tool did it's job. I hope I did all in the right order.

EDIT: Does it matter that I've set my system to create small memory dumps? Should I choose core dumps instead?
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
Use Small Memory Dumps.

How to Configure Windows to Create a Dump File when you get a BSOD

Use Option One.
On #4 do not check the Automatically restart box, this can sometimes cause the computer to restart before the dump files are written.
Skip #5.
Complete #6.
Skip down to #9 & 10

Your last crash.
Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
Not much information here.
This is not a Driver Verifier induced crash dump.
Be sure it is correctly configured.
Driver Verifier - Enable and Disable

When not testing, turn on Driver Verifier. Let it crash 3-4 times before you upload the BSoD files here.
Always include all the files from the Blue Screen of Death (BSOD) Posting Instructions.


Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

Let's run a couple hardware tests, be sure to turn off Driver Verifier when testing.

Run memtest86+ for a full 7 passes, this will take several hours to complete, best to run overnight.
If you get any errors you can stop the test.
Take a picture with a camera when the test is done and post it here.
RAM - Test with Memtest86+

If you get any errors, wait for my reply.

If it passes lets run a CPU test.
Be sure to monitor CPU core temps with Realtemp or CoreTemp during this test, Don't let it go over 90°C.

OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

Let us know if you have any questions.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Ok.

The screenshots:
View attachment 231679View attachment 231680
View attachment 231681View attachment 231682

I'll edit this post when I've done the other things you instructed.

Attached zip. These 2 shutdowns happened while restarting the computer so I'm not sure if Driver Verifier got any info (though it clearly -at least indirectly- caused the shutdowns).

Attached OCCT Graphs as a zip. file.

NOTE: I updated my graphics driver after the Driver Verifier test / before the OCCT test. New version was released yesterday.

Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
There wasn't even a mention of these in the BIOS :(

I deleted some useless/rarely used software (Vaio Media Gallery, Playstation (R) Store, Evernote v. 4.4, Skype 5.10)
I would clean-install Vaio Care but it seems too risky and complicated.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
When you setup Driver Verifier did you de-select all Windows drivers?

Let's see the memtest86+ results when you are finished.

You were suppose to run the 'CPU:OCCT' test not the 'Power Supply' test. The CPU:OCCT test is the tab on the left.
I got enough information from the test you ran, we may need to come back to it later.

Two new crash dump files, both the same and don't give much information.
Code:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003ac6100
GetUlongFromAddress: unable to read from fffff80003ac61c0, fffff9800e17cba8 
FAILURE_BUCKET_ID:  X64_0xA_nt!ViPendingCompleteAfterWait+49

After you run memtest86+, run System File Checker.
SFC /SCANNOW Command - System File Checker
Use Option Two, and #2 To Scan and Repair System Files
If it says it can't fix files with errors, re-boot and run it a minimum of three times with re-boots after each run.
It does the repairs when re-booting.

I recommend that you stop using all of the Sony utilities, especially 'Program Accelerator by iolotools in Vaio Care'.
You should un-install them.
These programs that are suppose to improve performance will end up damaging your software and are not needed with Windows 7, which takes care of these things itself.
We have seen many software issues arise from these type of tools, and after they have been un-installed stability ensues.
There is a very good chance that you will need to re-install Windows 7 to recover from the damage these utilities caused.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Oops! Wrong test. The correct graphs are now attached.

Oh, do I really need to delete them? I've been using the Program Accelerator because basically it's a disk defragmentation program with a free space consolidation option. I read that free space consolidation is very useful to maintain Windows performance. http://perfectdiskblog.typepad.com/FreeSpaceConsolidation.pdf

However, after reading a thing or two about registry defragmentation/cleaning, I doubt I'll use any registry cleaning/defrag device any time soon.

I'll run the memtest86+. Would've run it earlier but for some reason it didn't boot from usb flash drive so I'll need to burn it to CD now ( I did check the BIOS to boot external drives first).

Driver Verifier had these drivers checked:


View attachment 231824

View attachment 231825

View attachment 231826

I skipped all the Microsoft drivers.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
Use this tutorial to check you are setting up Driver Verifier correctly.
Driver Verifier - Enable and Disable

Defragging a HDD is a good practice. It's how the program does it that can cause problems.
Uninstall the Sony utilities, OEM and motherboard provided utilities are known to cause serious issues and should be avoided at all costs.
There are free third party programs that can perform these tasks much better. Most of the good ones are from large companies that sell their products and also offer free versions.
This defrag program comes highly recommended and I use it.
Auslogics Disk Defrag Free
Don't use the 'System Health' tab, that is a new addition and a registry cleaner - not needed.

Never use a registry defragmentation/cleaning program on Windows 7, it's not needed.
In the XP days, then yes it was needed but, not now.

Let us know how the memtest86+ went.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Does it matter whether Driver Verifier is turned on / off when the SF Diagnostics Tools collects it's information? There was no mention of this in the guide.

Also, if I uncheck the option "automatically reboot" if system error occures, should the computer completely close after BSOD or should it remain in the blue screen? Yesterday it just stayed in the BSOD and didn't close. I don't know if it should be like that. I let it be in the BSOD for a few hours and then gave up and manually closed the computer.

I ran the memtest86+ with 16 passes. No errors.

I also ran sfc /scannow and it detected no errors.

By the way my computer has been exceptionally stable after the graphics driver update. Since the update it didn't crash instantly when Driver Verifier was turned on, and it hasn't even crashed with Program Accelerator (yet). I think I should monitor situation for a few days to see if the problem is gone.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF23L1E/B.EC1
OS
MS Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 2430M @ 2.40GHz
Motherboard
Sony Corporation VAIO (N/A)
Memory
4,00 Gt Single-Channel DDR3 @ 665MHz (9-9-9-24)
Graphics Card(s)
1023MB GeForce GT 540M (Sony)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Generic PnP-display device
Screen Resolution
1920x1080@59Hz
Hard Drives
596GB TOSHIBA TOSHIBA MK6459GSXP (SATA)
Keyboard
PS/2-default keyboard
Mouse
Synaptics PS/2 Port TouchPad, Bluetooth Laser Mouse
Internet Speed
460.8 kb/s
If your system is stable with Driver verifier turned on you can run the SF Diagnostics Tool.

Sometimes with "automatically reboot" enabled it will re-boot too fast and the dump files won't be written.
Yes it will stay on the blue screen until you re-start.
Just give it one minute and re-start it.

Good news on memtest86+ and SFC passing.
Could have been fixed by the fresh graphics driver.
Run it for three more days, if it's stable you can mark this thread 'Solved'.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
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