BSOD error 1a MEMORY_MANAGEMENT

[Dr Amr]

BSOD error 0x0000001a MEMORY_MANAGEMENT

Hi I'm having the usual BSOD problem and i noticed "MEMORY_MANAGEMENT" in it
so i ran windows memory diagnostic tool and it came out with no errors then i downloaded memtest86 to verify the result and it came out clean too .
This is the message that came up after the BSOD restarted the windows
>>>​

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041287
BCP2: 0000000000000030
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\100611-20670-01.dmp
C:\Users\Amr\AppData\Local\Temp\WER-94177-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt​

This happens randomly at no specific action but the last 2 did when i was shutting down the computer :sarc: .
So i don't know what to do .. i uploaded the dump info for you and i hope someone can explain it to me .........
This is my system specifications​

Hp pavilion dv6 3300 Notebook PC
Intel core i5 M480 2.67GHz
4096 MB RAM
Intel HD graphic card switchable to ATI Radeon 6550 HD
x64 Windows 7 Ultimate Service Pack 1 which isn't the original copy that came with
the device when i bought it​

Thanks in advance .
​

 

[usasma]

NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

Perfmon reports that your Microsoft Virtual WiFi Miniport Adapter is disabled. Please go into Device Manager, locate the problem devices, right click on them and select "Uninstall". Rebooting the computer should reinstall these devices if they are needed. If not needed, then they won't come back.

If they return and you don't want them, then please uninstall the software for this device so that they don't reappear. If you want them disabled - then enable them, update thier software/drivers, then re-disable them.

There is only 1 memory dump in the uploaded files. If you're using some sort of disk cleaner, please stop using it while we're troubleshooting these problems.

Memory Management is a component of Windows. It's the part of the OS that manages your memory - both the RAM and the virtual memory. As such it doesn't have to be a physical problem, nor does it even have to be a memory problem. Most commonly it's a 3rd party driver that has written information to memory in a place or way that's not allowed - so the computer crashes before it fries the memory. It's our job to figger out what that driver is - and then to fix the problems that it's causing.

In general, BSOD's are caused by things in this order:
- 3rd party (non-OS) drivers
- compaibility issues (in newly released OS's - this rapidly decreases as the OS matures) - I also include malware in this category, although it's exact placement in the list is debateable.
- hardware problems
- Windows problems

According to the systeminfo report, you haven't received an update since you installed SP1. Please visit Windows Update and get all available updates (you can disregard driver and language pack updates). There's between 50 and 70 updates available for most systems.

Internet Security apps can cause this sort of error - and often they don't leave any clue of it. In order to find out, please try this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the antivirus software from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of the antivirus software using one of these free tools: Antivirus Uninstallers
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Also, your ATI video drivers are over a year old. We've seen problems recently with some ATI drivers - so I'd suggest that you update your system to the latest available driver from the ATI website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD )

Please also update these drivers:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

[font=lucida console]
winhv.sys    Sat Nov 20 04:20:02 2010 (4CE792C2)
vmbus.sys    Sat Nov 20 04:57:29 2010 (4CE79B89)
amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS   Mon Apr 12 04:52:25 2010 (4BC2DF49)
kl1.sys      Thu May 06 16:09:31 2010 (4BE321FB)
klim6.sys    Thu Apr 22 11:07:24 2010 (4BD0662C)
klif.sys     Fri May 07 04:22:51 2010 (4BE3CDDB)
atikmpag.sys Thu Sep 09 13:52:49 2010 (4C891EF1)
SynTP.sys    Thu Dec 16 21:20:50 2010 (4D0AC902)
klmouflt.sys Mon Nov 02 11:26:06 2009 (4AEF081E)
Impcd.sys    Fri Feb 26 18:32:11 2010 (4B8859FB)
atikmdag.sys Thu Sep 09 14:24:50 2010 (4C892672)
bcmwl664.sys Wed Sep 01 20:14:13 2010 (4C7EEC55)
igdpmd64.sys Wed Jul 28 17:10:36 2010 (4C509CCC)
HECIx64.sys  Thu Sep 17 15:54:16 2009 (4AB293E8)
stwrt64.sys  Thu Jul 22 03:25:34 2010 (4C47F26E)
[/font]

http://www.carrona.org/dvrref.html#winhv.sys
http://www.carrona.org/dvrref.html#vmbus.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#SCDEmu.SYS
http://www.carrona.org/dvrref.html#kl1.sys
http://www.carrona.org/dvrref.html#klim6.sys
http://www.carrona.org/dvrref.html#klif.sys
http://www.carrona.org/dvrref.html#atikmpag.sys
http://www.carrona.org/dvrref.html#SynTP.sys
http://www.carrona.org/dvrref.html#klmouflt.sys
http://www.carrona.org/dvrref.html#Impcd.sys
http://www.carrona.org/dvrref.html#atikmdag.sys
http://www.carrona.org/dvrref.html#bcmwl664.sys
http://www.carrona.org/dvrref.html#igdpmd64.sys
http://www.carrona.org/dvrref.html#HECIx64.sys
http://www.carrona.org/dvrref.html#stwrt64.sys

If all of this doesn't fix things, then please post back and we'll try Driver Verifier with some special settings.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\100611-20670-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Oct  6 10:31:32.664 2011 (UTC - 4:00)
System Uptime: 0 days 0:16:42.851
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+46485 )
BUGCHECK_STR:  0x1a_41287
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchProtocol
FAILURE_BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+46485
Bugcheck code 0000001A
Arguments 00000000`00041287 00000000`00000030 00000000`00000000 00000000`00000000
BiosVersion = F.26
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i5 CPU       M 480  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

 

[ickymay]

I would be interested in looking back at reliability history and matching any system change to your first instance of a Bluescreen ?

are you confident you have a fully up to date BIOS and chipset drivers from the HP website ?

you could also try unninstalling Utorrent for now ?

I suggest fully Unninstall Kasperksy for debugging purposes and install maybe MSE or avira free and test for a crash ?

I also notice you have hundreds of entries in windows error reporting and last time i saw this it was norton ?

 

[Dr Amr]

Hi usasma ,

thanks for replying
now about Microsoft Virtual WiFi Miniport Adapter it was disabled .. i think i disabled it long time ago but can't remember why .. i can't uninstall it .. so all could do is that i enabled it . is that good or should i try again to uninstall it ??
About the windows update .. i'm up to date and windows update says no further updates are availabe .
About the antivirus .. i uninstalled it and downloaded Microsoft Security Essentials from your link .
About my ati graphics card .. i tried to update it from the ati site and it said it is incompatibe so i tried to update it from device manager and it says it is updated and no further updates are available .
Now about those files you noted i should update >> i have no clue on how to do that !!!!​

Hi ickymay ,

You said you wanted to look at reliability history and matching any system change to my first instance of a Bluescreen ?
I really don't know how to do that for you .
About the bios and chipset updates .. how to make sure of that i'm updated .
I uninstalled utorrent and changed my antivirus to MSE .​

SO WHAT SHOULD I DO NOW !!??​

 

[usasma]

For my part of this, the next step is to wait for another BSOD.
In general, if you don't get one within a week - then is likely that the problem is solved
If you don't get one within 2 weeks, then it's probable that it is solved.

If you do get further BSOD's - please zip them up and upload them in your next post.

 

[Dr Amr]

For my part of this, the next step is to wait for another BSOD.
In general, if you don't get one within a week - then is likely that the problem is solved
If you don't get one within 2 weeks, then it's probable that it is solved.

If you do get further BSOD's - please zip them up and upload them in your next post.

Ok i'll wait for it , but what about those files you included​

winhv.sys Sat Nov 20 04:20:02 2010 (4CE792C2)
vmbus.sys Sat Nov 20 04:57:29 2010 (4CE79B89)
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS Mon Apr 12 04:52:25 2010 (4BC2DF49)
kl1.sys Thu May 06 16:09:31 2010 (4BE321FB)
klim6.sys Thu Apr 22 11:07:24 2010 (4BD0662C)
klif.sys Fri May 07 04:22:51 2010 (4BE3CDDB)
atikmpag.sys Thu Sep 09 13:52:49 2010 (4C891EF1)
SynTP.sys Thu Dec 16 21:20:50 2010 (4D0AC902)
klmouflt.sys Mon Nov 02 11:26:06 2009 (4AEF081E)
Impcd.sys Fri Feb 26 18:32:11 2010 (4B8859FB)
atikmdag.sys Thu Sep 09 14:24:50 2010 (4C892672)
bcmwl664.sys Wed Sep 01 20:14:13 2010 (4C7EEC55)
igdpmd64.sys Wed Jul 28 17:10:36 2010 (4C509CCC)
HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
stwrt64.sys Thu Jul 22 03:25:34 2010 (4C47F26E)​

I didn't do anything about them and i don't know how to ..​

And another question .. the new antivirus program >> microsoft security essentials .. is it good to continue using it forever or what ??
And Thanks for helping
​

 

[usasma]

Beneath the list of files (drivers) is a list of links. Those links will help you to determine what device/program the driver belongs to. That will help you to locate that device/program's website so you can update it from there.

In your case most of the the drivers date from 2010, so I'm not as concerned about them as I am about drivers from 2007 (you don't have any from that date).

Also, the data that you provided doesn't point at anything in particular (other than my hunch about Kaspersky and your ATI video drivers). You can update your video drivers from the ATI website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD )

Beyond that, if my hunches don't work I'd have to suggest using Driver Verifier with settings for 3rd party drivers - but I'd want to see another BSOD before doing that.

Personally, I prefer MSSE (the Microsoft program) to Kaspersky. But Kaspersky has generally better ratings (and you've paid for it) - so that's points in it's favor. My biggest gripe about these programs is that they sometimes faile and don't leave any traces that they have failed - leaving you frustrated while troubleshooting for the next several weeks.

So, that's why I suggest the removal - it's a troubleshooting tool, not a replacement program. If the free A/V fixes the problem, then you can (usually) safely reinstall the Kaspersky and it'll work fine until the next time a problem occurs (how often this is, I just don't know).

 

[Dr Amr]

Beneath the list of files (drivers) is a list of links. Those links will help you to determine what device/program the driver belongs to. That will help you to locate that device/program's website so you can update it from there.

In your case most of the the drivers date from 2010, so I'm not as concerned about them as I am about drivers from 2007 (you don't have any from that date).

Also, the data that you provided doesn't point at anything in particular (other than my hunch about Kaspersky and your ATI video drivers). You can update your video drivers from the ATI website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD )

Beyond that, if my hunches don't work I'd have to suggest using Driver Verifier with settings for 3rd party drivers - but I'd want to see another BSOD before doing that.

Personally, I prefer MSSE (the Microsoft program) to Kaspersky. But Kaspersky has generally better ratings (and you've paid for it) - so that's points in it's favor. My biggest gripe about these programs is that they sometimes faile and don't leave any traces that they have failed - leaving you frustrated while troubleshooting for the next several weeks.

So, that's why I suggest the removal - it's a troubleshooting tool, not a replacement program. If the free A/V fixes the problem, then you can (usually) safely reinstall the Kaspersky and it'll work fine until the next time a problem occurs (how often this is, I just don't know).

OK
It's waiting time now till the next Crash .
Thanks ​

 

[ickymay]

I reckon Usasma has this covered

 

[Dr Amr]

I reckon Usasma has this covered

OK man , thanks for replying​

 

[ickymay]

BTW to access most things in windows 7 the search normally function works well ?

press the tab key or go to the windows orb and enter "reliability" into the search bar and click the link at the top "view reliability history" ?

This can show some useful facts with errors dates and possible causes which you might be also able to match to any programs you added or other changes you made ?

 

[Dr Amr]

BTW to access most things in windows 7 the search normally function works well ?

press the tab key or go to the windows orb and enter "reliability" into the search bar and click the link at the top "view reliability history" ?

This can show some useful facts with errors dates and possible causes which you might be also able to match to any programs you added or other changes you made ?

Thanx mate for the tip​

 

[Dr Amr]

It's been a week since the last crash , i think this is good .....​