juanmasdeu
New member
- Local time
- 10:22 PM
- Messages
- 10
Hello, I've just purchased a dell studio xps 1340 and i've been randomly getting a blue screen error from time to time...
here's the error description:
hope someone can help me... thanks a lot
here's the error description:
Code:
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
020110-22994-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AA6B74
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
The Laptop is a Dell Studio XPS 1340, Intel Core 2 Duo p9600 2.66, 8GB ram, Nvidia 9500M 256MB Runing on windows 7 x64.
The BSOD just happens randomly. It hasn't happened often but I just bought the computer and I'm not sure if it would be adviceable to return it.
Thanks a lot, I'm copying the minidump info.....
--------------------------------------------
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\020110-22994-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*[URL="http://msdl.microsoft.com/download/symbols"]Symbol information[/URL]
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a14000 PsLoadedModuleList = 0xfffff800`02c51e50
Debug session time: Mon Feb 1 15:32:09.665 2010 (GMT-3)
System Uptime: 0 days 0:21:24.491
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff80002aa6b74, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002aa6b74, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbc0e0
ffffffffffffffff
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1E
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002ac5a17 to fffff80002a85f00
STACK_TEXT:
fffff880`08acced8 fffff800`02ac5a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02aa6b74 00000000`00000000 : nt!KeBugCheckEx
fffff880`08accee0 fffff800`02a85542 : fffff880`08acd6b8 fffffa80`048446a0 fffff880`08acd760 fffffa80`07200230 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`08acd580 fffff800`02a83e4a : fffff8a0`06b2d140 00000000`00000000 fffffa80`00000002 fffff8a0`06adf780 : nt!KiExceptionDispatch+0xc2
fffff880`08acd760 fffff800`02aa6b74 : fffffa80`05cc1f30 00000000`00000000 fa800001`eeb51025 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`08acd8f0 fffff800`02aab818 : fffff880`08acd9c0 00000000`001816ce fffffa80`048446a0 00000000`040148b8 : nt!MiUnlinkFreeOrZeroedPage+0x1ca
fffff880`08acd960 fffff800`02aa127a : fffff680`0003abc0 00000000`00000002 00000000`00000000 ffffffff`ffffffff : nt!MiRemoveAnyPage+0x1d8
fffff880`08acda80 fffff800`02a83fee : 00000000`00000001 00000000`00000007 fffffa80`07cafb01 fffffa80`0cd47501 : nt!MmAccessFault+0x169a
fffff880`08acdbe0 00000000`6e25f12c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0444deb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6e25f12c
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt!MiUnlinkFreeOrZeroedPage+1ca
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
Followup: MachineOwner
---------
1: kd> lmvm nt
start end module name
fffff800`02a14000 fffff800`02ff1000 nt (pdb symbols) c:\debug_symbols\ntkrnlmp.pdb\F8E2A8B5C9B74BF4A6E4A48F180099942\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\debug_symbols\ntkrnlmp.exe\4A5BC6005dd000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Mon Jul 13 20:40:48 2009 (4A5BC600)
CheckSum: 0054B487
ImageSize: 005DD000
File version: 6.1.7600.16385
Product version: 6.1.7600.16385
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 6.1.7600.16385
FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.hope someone can help me... thanks a lot
My Computer
- Computer Manufacturer/Model Number
- Dell Studio XPS 1340
- OS
- Windows 7 x64
- CPU
- Intel Core 2 Duo P9600 2.6Ghz 6MB L2 Cache 1066Mhz FSB
- Memory
- 8GB DDR3 1033Mhz
- Graphics Card(s)
- Nvidia Geforce 9500M 256MB
, my bad....