Solved BSOD Error Code 0x0000003B Random Timing

[Dantheman244]

i have been getting random bluescreens all with error code 3B. ther has been no pattern. I have also uploaded here the SF diagnostic tool results. can someone help?

 

[koolkat77]

Welcome

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Most of your Bug Checks are 3B, its usual causes are: System service, Device driver, graphics driver,
memory STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

One of your Bug Check is 50, its usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

None of the dumps tell us the probable cause.

Suggestions:

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public

* Uninstall Avast! antivirus for now and keep MSE. Run a full scan if possible after its updated.
:ar: Microsoft Security Essentials - Free Antivirus for Windows

* To make sure your hard drive is good run:
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

* Run the system file checker to repair any damaged files within windows:
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

* Hard drive test both short and long with:
:ar: SeaTools for Windows

* Test the RAM with memtest86+ for 8 passes on each stick on each slot. Preferably overnight:
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

One of your dump shows rockusb.sys causing BSoD.
Rockusb.sys driver | What is Rockusb.sys file?

Check for an update on its driver. If there's none, suggest you uninstall it.

Let us know the results.

 

[Dantheman244]

rockusb.sys is my mp3 player. which i bought after all the bsod's started to happen. Also i did memtest the night before and i came up with no errors.

 

[koolkat77]

Okay, check for a driver update. Its current drivers are of year 2009.
For how many passes?

 

[Dantheman244]

on memtest i did 8 passes

 

[koolkat77]

OK
We'll leave memtest for now.

Do the other steps and let us know the results

 

[Dantheman244]

disk check and system file checker came up clean.

 

[koolkat77]

Alright
Did you uninstall Avast and install MSE?

 

[Dantheman244]

will do, just using seatools, i have done short, now i am doing long test

 

[koolkat77]

OK, take your time.

 

[Dantheman244]

seatools came back clean, and have also installed security essentials and removed avast. during the night i will try another memtest.

 

[koolkat77]

Thanks for the update
Will wait for the memtest results

 

[Dantheman244]

seatools came up clean, i have security essentials instead of avast. and i will do another memtest tonight

 

[Dantheman244]

Memstest did 9 passes last night and came up with no errors. but when i rebooted windows it said that windows was not genuine, for 20 mins. But is now genuine after downloading a validation check from microsoft.

 

[koolkat77]

Thanks for the update.
Any BSoDs so far?

 

[Dantheman244]

no bsod's so far today, and i think it could be solved so that is what i shall now mark it as. but i don't know why my windows lost it's verification certificate. Thanks for all your help!

 

[koolkat77]

You're welcome and good to hear you're running BSoD free. Come back to this thread if you have them again.

You can tell me about the verification certificate and create a thread in the appropriate section. I'll call for help on that issue if needed.