BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

[imnsu]

i have attached the dump folder.pl help me.

 

[Arc]

Hello and welcome aboard, imnsu

► You are getting a Video TDR Error, stop 0x116, probably caused by your Display driver.

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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800485c4e0, fffff88004c238b8, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
[COLOR=Red][B]Probably caused by : atikmpag.sys[/B][/COLOR] ( atikmpag+78b8 )

Followup: MachineOwner

The driver is much older, you need to update it from the manufacturer's website: AMD Support & Drivers

lmvm atikmpag
start             end                 module name
fffff880`04c1c000 fffff880`04c71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR=Red][B]Wed Oct 26 06:51:58 2011[/B][/COLOR] (4EA760B6)
    CheckSum:         0005289A
    ImageSize:        00055000

► Download and install Speccy, monitor the heat of the system, specially just before the crashes.

► After doing these, if there are further crashes (expected), let us know with the dumps. I am not suggesting a lot at a time.

► And, How old the laptop is? is it still under warranty?

 

[imnsu]

actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue

 

[imnsu]

actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue

laptop is 2 years old & its not under warranty..if so i would have replaced my motherboard freely by dell..

 

[Arc]

Windows update does not update ATI .... ATI is outsider for windows.

Do you mean you did it via driver update wizard?

 

[imnsu]

no.i did it in windows update only..just see the image

 

[imnsu]

no.i did it in windows update only..just see the image

 

[Arc]

Better you get those from the manufacturer's website But while installing, dont install the catalyst control center.

 

[imnsu]

ya i have tried all..no use..so i re installed os n then updated lik this..any other solution

 

[Arc]

There are some other things to do for Video TDR errors.

It may be caused by some simple things like just accumulation of dust or overheating; or some drastic things like a faulty graphics card.

Have you monitored the the system heat, and the graphics card temperature? Are those normal or high? What is the temperature just before the crash?

If you are in warranty, contract your vendor. I am trying if I can contact any dell personnel.

 

[imnsu]

its not under warranty..it behaves crazily..around 75 t0 80 c gpu temp,it will crash

 

[imnsu]

its not under warranty.i use msi afterburner & speedfan to monitor temp..around 70 to 80 c gpu temp the display will crash

 

[Arc]

That is a high heat. You may go for a cooling pad for laptops.

I have informed it to a dell personnel, I hope he will visit your thread shortly.

 

[imnsu]

thanks for the info.i m using cooling pad

 

[Debbie B]

Hi imnsu,​

As referred by “Arc”, I have gone through the entire thread and I would suggest you to follow the below mentioned steps:​

Check whether the BIOS version is updated or not? If not then kindly update the current BIOS version for this computer. To update the BIOS of your computer, follow the below mentioned steps:
·Go to http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection?fkey=Drivers_PS
·Put in the system’s Service Tag and choose the Operating System.
·Select the BIOS and download the latest Version of BIOS.
·Flash the BIOS and check if the system is working fine.​

If the issue still persists then I would recommend running Dell Diagnostics. In order to run Dell Diagnostics from Hard Drive, follow the mentioned steps: Restart your computer. When the DELL™ logo appears, tap <F12> immediately. In the boot device list, highlight Boot to Utility Partition and press <Enter>. Under Dell Diagnostics Main Menu (see Dell Diagnostics Main Menu), select the extended test. If you get any error code, make a note of the error code. ​

If Dell Diagnostics passes, then try booting your system in” Safe Mode”. Start your computer and start tapping F8 continuously. Highlight "Safe Mode" from Windows Advance Options and press enter. See if your Dell computer works fine in Safe Mode.​

Please reply with results.​

 

[imnsu]

i have the latest bios version of a12 as given in dell site.is there any latest version to that?
i have run the diagnostics & it gave battery as error

 

[imnsu]

at the same time i wanna tell u that i need a proper driver for my wifi..since i have changed my motherboard i am not getting the proper driver from dell website

 

[imnsu]

Page Fault in Nonpaged Area bsod

someone pl help me..i have attached the zip file

 

[Debbie B]

Hi,

I want to confirm whether you received an error code “PSA 1000-0213” as CMOS battery failure or was it simply battery failure?

An out of date BIOS can cause any of these CMOS battery failure error codes. In this case try reinstalling BIOS by clicking on the URL mentioned: http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats?DriverId=R301434&FileId=2731117857

After reinstalling BIOS, try to run the Diagnostics again and if you still get the same error code then I would suggest you to check if the motherboard purchased was compatible or not. Else replace the system CMOS battery for this specific symptom.

To search for the Wi-Fi driver, can you please tell me the type of Wi-Fi card you are using on this new motherboard?

 

[koolkat77]

Hi.

Please uninstall:

Start Menu\Programs\TuneUp Utilities 2012\All functions	Public:Start Menu\Programs\TuneUp Utilities 2012\All functions	Public
Start Menu\Programs\TuneUp Utilities 2012	Public:Start Menu\Programs\TuneUp Utilities 2012	Public
Start Menu\Programs\AVG PC Tuneup 2011	Public:Start Menu\Programs\AVG PC Tuneup 2011	Public
Start Menu\Programs\AVG PC Tuneup 2011\Utilities	Public:Start Menu\Programs\AVG PC Tuneup 2011\Utilities	Public

If you are overclocking, please restore back to factory clocks and uninstall:

Start Menu\Programs\MSI Afterburner	NSU-LAPTOP\NSU:Start Menu\Programs\MSI Afterburner	NSU-LAPTOP\NSU

Please download and install MSE Microsoft Security Essentials - Free Antivirus for Windows & run a full scan and remove anything that it finds.

BSOD Anaylze

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA BSOD Index

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\imnsu\imnsu\091212-23712-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03062670
Debug session time: Wed Sep 12 15:07:00.463 2012 (UTC + 6:00)
System Uptime: 1 days 4:28:22.993
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {2d10050, 1, 7feef98f5db, 8}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+45ea5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 0000000002d10050, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: 000007feef98f5db, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000008, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cc100
 0000000002d10050 

FAULTING_IP: 
+3261613139356131
000007fe`ef98f5db ??              ???

MM_INTERNAL_CODE:  8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e2d7bb to fffff80002e9d1c0

STACK_TEXT:  
fffff880`066a2ab8 fffff800`02e2d7bb : 00000000`00000050 00000000`02d10050 00000000`00000001 fffff880`066a2c20 : nt!KeBugCheckEx
fffff880`066a2ac0 fffff800`02e9b2ee : 00000000`00000001 00000000`02d10050 00000000`00000001 00000000`112f35d0 : nt! ?? ::FNODOBFM::`string'+0x45ea5
fffff880`066a2c20 000007fe`ef98f5db : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`01f5e170 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ef98f5db


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+45ea5
fffff800`02e2d7bb cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+45ea5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+45ea5

BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+45ea5

Followup: MachineOwner
---------

To make sure that hard drive is good run disk check following the tutorials below:

1. http://www.sevenforums.com/tutorials/433-disk-check.html by Brink
2. Hard drive scan usings SeaTools SeaTools | Seagate both long and short tests.

You should run memtest86+ on each stick for 8 passes preferably overnight.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Let us know your results