BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

[imnsu]

at the same time i have atikmpag.sys bsod...any help on this..its really frustrating me...

 

[koolkat77]

Did you do any of the suggestions given?
Upload the dumps you are getting.

 

[imnsu]

right now i just uninstalled all mentioned above along with riva tuner..but i am unable to reset the setting for it.bug report attached

 

[koolkat77]

Seen the dump and your bug check 116
Go through this thread: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[imnsu]

i have almost tried it..my problem is gpu overheating..while playing any game it will reach to 90 degree or more

 

[koolkat77]

omg.

Is it under warranty?
You may have to get it replaced. Or get a cooler?

Please read this quote from one of our bsod experts:

These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.

 

[imnsu]

ya when i run the dell diagnostics battery error came..not so sure about error code..btw my battery life is also gone..it lasts only for 10 mins

 

[Debbie B]

Hi,

You can go ahead and replace the battery. However, if your system is under One year purchase window, share your system service tag in a private message only and I will get that replaced for you. Kindly do not share service tag in an open forum.

You can even try running your system on AC Adaptor power only and check the system performance during that time. Ensure that battery is not installed in the system during this test.

Let me know if your computer works fine on direct AC Adaptor power or not?

 

[imnsu]

i have tried without battery & still problem repeats..
battery error code3600:0853
i jus want to know what exactly the problem is?
pl help me..its killing me
whether it is software or hardware issue?

 

[Debbie B]

Hi imnsu,

It's not a software issue. It seems like a CMOS battery failure. If possible, try replacing CMOS battery which could fix the issue.

 

[imnsu]

where it is located? i mean is it the one which i charge using adapter?

 

[koolkat77]

Google

 

[imnsu]

ok got it now...will it solve my problem?

 

[koolkat77]

You have to observe

 

[imnsu]

i have replaced with new cmos battery..still same problem repeats

 

[koolkat77]

Upload the latest dumps.

 

[imnsu]

here is the latest dump

 

[koolkat77]

All of the dumps are VIDEO_TDR_FAILURE (116)

Seeing the heat generated from your laptop during intensive tasks, I'd suggest you to take it to a repair
shop and get your graphics card replace.

Let us know what you decide.

 

[imnsu]

ok then heating issue indicates graphics card issue or heatsink fault?

 

[koolkat77]

Not that simple.

A graphic card is a machine..if it is overloaded or overheated, it breaks down naturally.

Extra load occurs either by overclocking or by running high graphics acquired games
for which it is not built.

So the question arises: how old is the graphic card.

If we think about Stop 116 video TDR error as a whole, it must not be a faulty or
incompatible graphics card always, system heat or dust accumulation or mismatch
driver may also cause it, and the probability if all of those are equal. That is why,
"without going through the process, any inferences drawn may be wrong."