BSOD Error in Windows 7

[sandyghosh]

Hi All,

Gyus......Please help me out.I am constantly receiving BSOD error for the last 3-4 days

I also got this error previously..but this was not so frequent...it used to be once/twice in a month...

I have run the Windows_NT6_BSOD_v3.03_jcgriff2_ utility and zipped the entire Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file and attached the zip with the post.

The basic information regarding my system are as follows :

Machine : Dell Studio 15
OS :windows 7 64 bit
OEM
Age : around 6 months
Age of OS Installation : around 6 months

Thanks in advance.

 

[richc46]

I reviewed your reports. There were about 12 of them. They all made reference to at least one of these drivers

NEOFLTR_650_15255.SYS,
usbvideo.sys
atikmpag.sys

Neofltr_650_15255.sys file description
Productname: Secure Application Manager
Description: NetBIOS Redirector
Company: Juniper Networks


Atikmpag.sys file description
Productname: AMD driver
Description: AMD multi-vendor Miniport Driver
Company: Advanced Micro Devices, Inc.

Neofilter may be a legit driver or the hiding place for a virus. Be sure to make a thorough anti virus scan and download and scan with malwarebytes.

What is NEOFLTR_650_15255.SYS Error?
NEOFLTR_650_15255.SYS error is one of the most common system errors that any PC user will come across. NEOFLTR_650_15255.SYS error always happens when the related NEOFLTR_650_15255.SYS file in the operating system is deleted, corrupted or infected by virus. When you try to open files or applications which are related to NEOFLTR_650_15255.SYS file, you will likely to receive the pop-up NEOFLTR_650_15255.SYS error. NEOFLTR_650_15255.SYSerror will prevent the related program in your comouter from running correctly as well as slow down the entire system performance

Go to the website of the Driver Manufacturer to update drivers, and do not use the Windows Automatic Update.


Usbvideo is a Microsoft driver and can be ignored for now. The other two should be updated as soon as possible

Since this was not a full review, other bsods may occur. If they do repost, the report, and a detail analysis will be given.

 

[sandyghosh]

Hi Richard,

Thanks a ton for your analysis and path of action for the issue.

I have removed juniper networks from my machine.

Regarding the updating the driver,can you pls let me know how should I go for an update.For example,If I want to update "atikmpag.sys" -is there any specfic way to do that.

Again,thanks for all the help.

 

[richc46]

This is for Atikmpag.sys

I gave you the name of the company. You go to that website. Look for downloads etc.
Then you hunt. I think this is the right page. Before any downloads be sure to make system restore point and that it is the corrrect driver
Graphics Drivers & Software

 

[richc46]

For your further knowledge. This is what I usually write in my posts. I did not give it to you because I gave you the company names; but I think you could use this for future reference. You should always update your drivers. There are many more old ones, but just not used during these dump process.

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

Want to see all of your drivers and the age, July 2009 is the cutoff for old drivers.
Go to search, type cmd. In cmd type driverquery.

 

[sandyghosh]

Hi Richard,
The guideline was really helpful.I will figure out what drivers I should be using for my laptop and also
check the driver age using the driverquery command.

Again,appreciate your help.

 

[richc46]

Thanks for asking questions, its a pleasure trying to help.