Solved BSOD Error, Office Comp., Safe Mode is Fine, Multiple Errors

[ConfusedInND]

At my end here on this problem, our office admin came to me with this issue and I am about to pull my hair out. Here are the "Grab All" files from the tool that was available on the website here, dumps, sys. info, etc. If anyone out there can make sense of this, please let me know, thanks.

 

[koolkat77]

Welcome to Seven Forums.

Please complete the steps below:

Based on the bugchecks, I would recommend you follow and complete the steps given below:

1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

4. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

Follow:

Get rid of intel rapid storage.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

​

 

[ConfusedInND]

Have tried most of this, had to take the corporate antivirus (Symantec) out through the registry because the problem seemed to point in that direction, but that did not fix the BSOD. In safe mode I can't get MSE on here, was able to get MB on and it didn't find anything. Running RAM tests this morning, thanks for the feedback.

 

[ConfusedInND]

Dump files indicated that there was some corrupt information during the handoff. Appreciate all the feedback...another crappy dell hard drive on the way...yay

 

[SandeepP]

Dump files indicated that there was some corrupt information during the handoff. Appreciate all the feedback...another crappy dell hard drive on the way...yay

Hi ConfusedInND,

Please let us know if the harddrive failed the diagnostics on the system. To ensure its functionality please check this video to run diagnostics on the system:

http://dell.to/18xQpRy

Please let us know the results of the test and if required we would be able to arrange the replacement harddrive for you as well.

Keep us posted with the results so we can advise you further.