BSOD Error (possibly Google Chrome?)

[vbest]

Hello

Recently started having alot of blue screens forcing my laptop to restart and losing progress of anything i was doing. Ive not used the computer alot since my first two and today i retried and opened google chrome and my google chrome started lagging (My pc isnt the greatest so usually happens) and then the BSOD hit my pc and restarted it.

I have gathered all the bsod files from the bsod forum guide on how to post. idk about the name, i didnt get to save it, it just automatically did it and placed it on desktop

I attached it below


Please help me thank you.

 

[Arc]

Before posting a BSOD thread, please read the instructions here:

:ar: Blue Screen of Death (BSOD) Posting Instructions ​

 

[vbest]

I updated the thread to the correct format.

 

[Arc]

This is the correct format. We may wait for it.

 

[vbest]

i updated in correct format, hope it works?

 

[Arc]

Your dumps are suffering from the symbol errors, which is occurring from the last month in a large number. The dumps are providing very least info, but it can be said that it may not be due to Google Chrome.

The zip itself does not contain all the required info. Please post a report using SF Diag tool.
__________________________________________________

BugCheck 1000007F, {[COLOR=Red]8[/COLOR], 801b2000, 0, 0}

Arg1: 00000008, EXCEPTION_DOUBLE_FAULT

IMAGE_NAME:  win32k.sys

b45d1494 8f42bb5b 00000200 b45d1464 00000000 win32k!xxx[COLOR=Red]RealSleepThread[/COLOR]+0x93

 

[vbest]

i tried the sf diag tool but it didnt do all of the scan and only done half, even though i pressed grab all.

Ill try again

 

[vbest]

i managed to start the sf diagnostic tool over and i think i got it to work, here is attached file

 

[vbest]

Can someone please help?

 

[Arc]

No crash dumps are there after those are already checked, mate.

View attachment 371446
​

And, I told you that we cannot read those dumps with a reasonable degree of certainty. It is neither a problem from your part nor from our part; it is microsoft's symbol server error, a global phenomenon.

GetPointerFromAddress: [COLOR=Red]unable to read[/COLOR] from 81fbf850

Sorry that I cannot help.

 

[vbest]

Is their any alternative fixes or shall I just give up?
I understand you are unable to do anything but is their any alternative methods?

 

[Arc]

Is their any alternative fixes or shall I just give up?
I understand you are unable to do anything but is their any alternative methods?

I am trying to answer to your question technically.

The BSOD that you are having is a particular variant of stop 0x7F, called EXCEPTION_DOUBLE_FAULT. It may be a driver issue, and in that case the failing driver should be clearly visible in the dump data. But as we cannot read the dumps, we can neither accept nor reject this possibility.

Still, there is a way to deal with the driver related issues. Do the following:

1. Go to the computer/motherboard manufacturer's site and download the drivers for your make/model. Get the network driver, at least.
2. Perform a clean reinstall; and forget that you have a driver CD.
3. Install the network driver (and any other driver you previously downloaded, if any).
4. Set windows update to update the drivers automatically.

If still the same BSOD continues to occur, then a double fault is a hardware level fault, and you need to go for hardware troubleshooting.

 

[vbest]

thanks for your response, but i didnt start my computer off as i should off as i didnt know what i was doing then and my computer is bad so there isnt a seperate drive for a clean reinstall, so what should i do now? should i just try to update them?