BSOD Error with brand new PC

[Iron Monkey]

I just bought this PC, custom built. Initially got an unexpected restart while in windows. Then again about 10 minutes later. Since then it's been stable in windows but I get the same thing (unexpected restart) when trying to play Mechwarrior Online. I don't think it's a heat issue, since the games only been running for about 1 minute before the crash, besides the air coming off the fans is cool. Other than MwO, the only programs I have installed is C Cleaner and Chrome. I got all my windows updates and cleaned out my registry.

Here's my error log

OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007F59038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\083012-17581-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-22604-0.sysdata.xml

The SF file should be attached. Thanks to everyone in advance.

 

[richc46]

Welcome
Your reports are consisten but not definitive. They indicate hardware, but not what hardware. Lets start with memory.
Run for 8 passes.
Then test each stick in a good slot for 6 passes.
If you have dual channel, the results may be incorrect, if shows pass.
Guide to using Memtest86+ - Geeks to Go Forums

 

[Iron Monkey]

Thanks for the reply. I thought I had a few CD-R's but I guess not. I'll have to pick a few up to make the boot disk.
I did try running programs with only one stick of RAM. Failed with either stick.

I also downloaded Heavy Load to stress the system. The CPU stress test seemed to go fine but when I stressed the fps, the computer restarted consistently just above 600fps. Could I be dealing with a video driver issue?

 

[Iron Monkey]

Okay, ran 8 passes for both memory sticks and 7 passes for each stick individually (I'm an overachiever, what can I say). Passed with nary an error to be reported.

 

[richc46]

Strange that you should mention the cpu test.
I have found that bad memory can often give false reading of problems in other areas.
Your reports mention potential process problems. You have to realize once we take a test and incorrectly pass it, we are going to have an almost impossible time of a correct diagnosis, later on.
Please follow these instructions and test the cpu carefully
http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Regarding the FPS, the card is hardware and a possiblity, but have no comment yet. Why not update the driver and see if there is any change.
What tests did you take for fps and cpu and any other tests?

 

[Iron Monkey]

Looks as though the Prime95 test passed

Report attached

 

[richc46]

Was it run for 2 hours or more?

 

[Iron Monkey]

Yes, it ran for 5 hours
I also unplugged the video card and ran Heavy Load with the monitor plugged into the VGA port. Same shutdown thing happened.

 

[richc46]

Reports are quite certain about hardware.
Since the computer is new, do you want to continue testing or just bring it in under warranty.

 

[Iron Monkey]

It was a custom built by a private party (ebay). I'm in contact with the builder and he so far has been very supportive. My sneaking suspicion now is that we're dealing with a PSU. More than likely I'll be shipping this back for a turn around.
I appreciate the help. At the very least I learned a lot about debugging a computer that I never knew before.
Should I need more I'll post again. Thanks again!

 

[richc46]

You are very welcome, I am glad that we could help with you BSOD problem